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Acura of Thousand Oaks

3.9 out of 5 (3.9) 40 reviews

Dealer on Cars.com since October 2008

Currently in stock!

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New Used Service

Today's Hours

Sales 9:30 AM - 7:00 PM
Service Closed
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 8:00 PM
Sun 9:30 AM - 7:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

3.9 out of 5 3.9
40 lifetime reviews. Includes reviews of Acura of Thousand Oaks from DealerRater.com
  • 5.0 out of 5
    Highly recommended
    November 12, 2017

    The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and re...ady for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
  • 5.0 out of 5
    Highly recommend
    November 11, 2017

    The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and re...ady for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 2.0 out of 5
    Dealing with them over phone and email was hard
    August 16, 2017

    I'm a serious buyer and reached out to them about a specific vehicle they showed in their inventory online. I had two different experiences with two ...different sales personnel and neither of them made it easy for me. One wouldn't listen to what I was trying to tell them multiple times and then other reached out with a price early which was nice (further than I could get with the other) but wouldn't engage further than that. Had a take it or leave it attitude rather than try to work with me and help me buy the car I wanted at a price I could live with. He was better than the other one who refused to text and kept saying "just come see me I'll take care of you" and yet I kept wanting to be "taken care of" with a simple price quote and I'd make a payment that day over the phone. I'm long distance and I'm not going to come see him. Tried to tell him all of that and all he wanted was for me to fill out all of the paperwork before he would even quote a price and/or not listen and try to talk me into another car other than the one I wanted. SO frustrating being ready to buy with cash in hand and they had the car I wanted and yet they couldn't make it happen. Not a way to earn my business.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Acura of Thousand Oaks from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Multi-Point Inspection

    Complimentary

    Air Filter Replacement

    $129.95

    New Battery

    $129.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2008

We proudly serve Los Angeles, Santa Monica, Oxnard, Ventura & Calabasas California. Please browse our amazing selection of New Acura Vehicles and Certified Pre-Owned Acura Inventory to find the perfect car or SUV for you. If your in need of our Acura Service Department please visit us or call us today. We also offer Acura parts and accessories.

"Serving Los Angeles, Thousand Oaks, Santa Monica, Oxnard, Simi Valley"

Top Reviewed Employees

Internet Sales Manager

Finance Manager

Service Manager

Sales Manager

Sales & Leasing Consultant

Service Advisor

Sales & Leasing Consultant

Shuttle Driver

Business Development Representative

Sales & Leasing Consultant

Parts Counterperson

Acura of Thousand Oaks
3945 Auto Mall Dr Thousand Oaks, CA 91362
New (877) 297-1837
Used (888) 255-9855
Service (888) 881-5108
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