All sales, financial and management staff were considerate, took time to answer questions, and made the process of buying the new vehicle very easy. T...he facility was clean and there was an area the kiddos could sit and enjoy a quick snack , which was provided. Louis, the salesman, was thorough, respectful and considerate of my families time.
This is the fifth car or RV I've purchased in the last 3 years and my experience with Fair Oaks Ford - especially my sales rep Dan B. - was by far the... most pleasant. He is extremely knowledgable, personable, and never pushy. The actual purchase process was the fastest and least stressful, and he spent significant time after the sale was completed to show me around and introduce me to other employees, as well as provide an in-depth lesson on all the bells and whistles. Highly recommended.
The dealership is so well organized, i worked With Gio and he helped me find the car that best suited me. He gave so muh detail about the carc, i imme...diately fell in love with it . All the little gift given were just a plus. Overall, amazing experience . Thank you
I started my search for a vehicle with an internet inquiry that was answered by Craig Holsman. Craig answered all my questions, financing and availab...le incentives on the vehicle I was looking to purchase. Even though the exact vehicle I wanted was not available on Fair Oaks lot, Craig was able to find one elsewhere and brought it to their store for me. Craig kept me up to date on the vehicle and when it would be available. I set up an appointment that worked for both of us and was able to puchase the vehicle, Craig went out of his way to help me and there was no pressure to buy. When I arrived to pick up my vehicle Craig introduced me to Jose Santiago who helped with the paperwork and walked me throught the vehicle and all of the options. Jose walked me around the facility and introduced me to the service and saled department. This was by far the most relaxing car buying event I have every experienced and will return to Fair Oaks Ford for my next vehicle.
I had a great experience working with the folks at Fair Oaks Licoln in Naperville. I had been looking to lease a new car for my growing family and wa...s interested in the MKZ Hybrid. After submitting a online inquiry, Brandon reached out to me to offer assistance with my search and to answer any questions I had. Brandon and I stayed in communication via email while I considered options and met with me a few times at the dealer for a test drive and to discuss finance options. Brandon was able to work with me to find the perfect vehicle for my budget. I liked that Brandon listened to me and my needs and never tried to upsell or push me into anything. He assisted me with questions and finding the right car and let the car sell itself. I worked with Steve to finalize the lease and sign all the paperwork. He was very friendly and easy to work with.
I went into Fair Oaks Ford / Lincoln on purpose to ensure that I would get a good look at both Ford and Lincoln models. I was looking for a small to ...mid-sized SUV, and the team at Fair Oaks was great. Pam H was especially helpful. She showed me both Ford and Lincoln models, helped me understand the differences, took me on several test drives, and communicated very well with me throughout the week as I thought about what I wanted and continued to shop. Matt in the finance office was friendly and helpful, gave me the information I wanted, and didn't try to push me into anything I didn't need. The entire process was pressure-free and pleasant, and I'm now driving a brand new Lincoln MKX. Thanks to the team at Fair Oaks!
Ron, Thank you so much for taking the time to leave a review. We truly appreciate it! We are glad that you had an excellent experience with us, and ...we look forward to seeing you around the dealership for oil changes and scheduled maintenance. Thank you again, and please don't hesitate to reach out should you have any questions at all. Take care!
I am a senior and have bought several vehicles in my time. This, by far, was the best purchasing experience I've had. I did much research on line, loo...king at various types and models. The Ford Escape stood out. I filled out all the required information and was soon contacted by Craig Holsman. He was terrific. Craig was up front and straight forward - no hassling or hiding information. He was interested in making me a fair offer. Upon picking up the car, everything was prepared just as he said it would be. Nothing was hidden and the price did not change. Everyone who took care of me from there treated me like family. Bob, the manager, Steve the finance person, and Vince, a salesperson who instructed me on the features of the vehicle. The sale was engineered similar to Harley Davidson, where everyone greets you after making your purchase, congratulates you, and ensures you of being there for you. I highly recommend Fair Oaks and the folks who work there. I have two vehicles, one I just traded for the new Escape and the other, when it's time to trade it in, will be through Fair Oaks.
Steve and Ann, It was truly a pleasure to work with you, and we're so happy that you were thrilled with your experience here. That means a lot to us...! We really make a point of trying to treat our customers like they're family, and it's gratifying when that is noticed. Thank you again for taking the time to leave a review. We appreciate you!
If you're an internet shopper and want a dealer that actually answers your questions, provides a great price and responds quickly to your inquiries, l...ook no further. Craig Holsman will do just that. Was well worth the little extra drive to avoid all the stress that usually goes with car buying. A very pleasurable experiance.
Thank you for your kind review, we appreciate it! We're glad that you had a great experience with Craig. He is one of our best. We pride ourselves on ...a no-pressure car buying experience, and we're pleased that you felt that way! Should you have any questions at all, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!
Very good service and people actually cared about you and your concerns. Everyone was very friendly.I would definitely come back to Fair Oaks Ford and... recommend them to anyone.
Thank you so much, Jessica! We're so glad that you enjoyed working with us. The feeling is mutual! If you have any questions at all, please never he...sitate to stop in or give us a call. We're always happy to help. Take care, and thanks again!
This is the second car my husband and I bought from fair oaks ford in the last 5 months and we are very happy with the service and attention to detail... this dealership showed us. Craig took the time to find the Escape I wanted with all the features, but also kept our budget in mind. Vince was excellent with showing me how to use the features within in car and making the pick up process quick and easy. When it comes time for us to car shop again we know where will be going.
Thank you so much for your loyalty! We are thrilled when customers return to us. It's an honor to be able to provide an experience that customers feel... excited about, rather than one that they dread. We really appreciate when people take the time to let us know that they are happy with their purchase and with the service they received, so thank you. We wish you nothing but safety and enjoyment in your new ride!