RK Subaru Kia of Vineland

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Reviews

3.4
(25 reviews)

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5.0

Crosstrek Glory

Buying my Crosstrek from RK SUbaru in Vineland was amazing. I worked with Jessica and she is incredible. I love my Crosstrek for the ease of driving and parking, the safety features and dependability.

Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing RK Subaru of Vineland!

5.0

Review of my new Subaru Outback Wilderness

FANTASTIC Experience!!! Top-notch professional organization.

1.0

The worst

The worst dealership. My brand new 22 Kia stinger had paint chipping right away. As well as back up camera issues. I made multiple appts and complaints as well as provided videos of the camera malfunctioning. I was told since I can’t duplicate it. It couldn’t be repaired. The paint chipping I was told would be addressed. And after continuing to press for it to be done. It was apparently never documented. And now they are saying it won’t be covered. When it is very clear the areas chipping have no damage at all!

Dealer response

Hi Kelley, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our E-Commerce Manager, Tom Kennedy at tkennedy@rkautogroup.com and we will do our best to make this better.

1.0

Lousy service

*Lousy service. *Price gouging. *Never got status reports. I had to keep calling the dealership. *Took over a week to get my vehicle looked at.

Dealer response

Hello there! We appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (856) 696-5858 and we will do our best to make this better. Our E-Commerce Manager, Tom Kennedy at tkennedy@rkautogroup.com

5.0

Excellent experience

Thomas Rogari is the salesman you want when purchasing a vehicle from Subaru Vineland. He was a delight to work with and made the buying process seamless. Thanks

Dealer response

Hi Michele, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

5.0

2020 soul

Made it a pleasure to have my car serviced. People were professional and very polite and helpful! The service managers are very very nice, guys.

1.5

Overheating

Service was terrible. Had car for seven weeks with no communication what-so-ever. Did not offer a rental or loner until demanding one after 2 weeks. They never even cleaned our car when returned.

1.7

Service department

The last time I was in there for an oil change, I waited over 2 hours. So this time, I dropped off my car. I was advised I would be contacted, I had an appt at 9:30 am. By 2:30 pm I still hadn't heard anything, so I called. This is when I was told that it was "almost done" Oh and by the way, you need a new cabin filter, yours was dirty. Now, this was told to me the LAST TWO TIMES I brought my car in for an oil change. Not falling for it again.

1.0

Price Gouging

drove 3 hours to buy a (used) car. I communicated with the dealership for 4 days before taking the trip. After I test drove the vehicle and sat down to crunch the numbers, Wes, the Sales Manager, tried to charge $23000 for a car valued at $18000!!! When I pointed this out to my salesman Steve he immediately went back to the manager. (Steve was amazing and clearly stuck in the middle.) Wes then countered @ $18,900 and refused to negotiate on price after being caught trying to essentially steal $5,000 from us. When confronted on this fact numerous times, Wes tried to ignore it until he eventually said "Yeah, well I did, but I'm still not budging off of $18,900." Wes did eventually mention $18,500 as a price.... But the car is valued @ $18000!!! Needless to say, I left without a car, with my time wasted due to a racist manager. (There were certain things said and done that reeked of racism & bias.) P.s.: Steve has really soft hands ��

5.0

customer

I've been dealing with RK auto group for quite a few years. This my sixth vehicle from RK. The last two from the same sales person. George Smith. He was very helpful and makes the whole buying experience a pleasure. RK is fortunate to have him on their team. When it is time for number seven, I'll be back to see George ! As for RK , they are good people , in both sales and service.

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