Northtown Hyundai Subaru

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1.0
275 lifetime reviews.
  • very interested in pleasing the customer

    Brandon helped us on the phone and internet; when we came with our car we decided what we wanted Then Chris helped us through the buying process a...

    Dealer Response

    Hi Sandy Congrats on your new vehicle! Thanks for taking the time to share your experience and your kind words, we appreciate it. Thank you Patti ...


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    Brandon helped us on the phone and internet; when we came with our car we decided what we wanted Then Chris helped us through the buying process and had our car ready that evening. We are very happy with the Azera. Rich & Sandy Potratz

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Sandy Congrats on your new vehicle! Thanks for taking the time to share your experience and your kind words, we appreciate it. Thank you Patti Shahin


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  • Shuttle service is unforgivably slow

    I dropped off my car at 8:15 am today. At 8:54 the shuttle had not yet arrived. (I'm supposed to be at work by 9. Didn't happen, even when I got m...

    Dealer Response

    Tom, I'm sorry you had such a terrible experience, and that it made you late for work. That is certainly very disappointing. I discussed this wi...


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    I dropped off my car at 8:15 am today. At 8:54 the shuttle had not yet arrived. (I'm supposed to be at work by 9. Didn't happen, even when I got my car back.) The Northtown dealerships had trouble enough a couple years ago when each dealership had its own shuttle; I stopped getting my VW serviced at Northtown Toyota VW because they too often couldn't get me to work on time. Now the half-dozen or so Northtown dealership along Sheridan Drive use *pooled* shuttles, meaning if/when you get on a shuttle you may spend time trundling from one dealership to another until the van is full before any customer actually gets anywhere! Maybe that's what happened this morning. Anyway, if I had known about Northtown's new pooled shuttle system I would never have leased from them: prompt shuttle service is too important to me. Arguably my first salesperson misled me by failing to disclose the nature of the new shuttle system. I'll have my Subaru serviced at another dealer henceforth, and have no more to do with a deteriorating Northtown culture that seems to be focused solely on Northtown's benefit no matter how badly it inconveniences us customers. This is bigger than Northtown Subaru, it's a cancer that seems to afflict the whole family of dealerships. The Northtown dealerships were once category leaders -- say, 15 or 20 years ago -- but that's over now. Northtown customers, get out while you can. Insert your favorite cliche about rats and sinking ships here.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tom, I'm sorry you had such a terrible experience, and that it made you late for work. That is certainly very disappointing. I discussed this with our General Manager, the Service Manager, and the Shuttle Manager. If you have not yet been contacted, you will be very soon. Please feel free to also contact me directly at m.molenda@northtownauto.com if you would like to discuss further.


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  • The guys were awesome

    The guys were awesome. I love seeing Paul and talking cars with him and the service guys were very helpful and kind.


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    The guys were awesome. I love seeing Paul and talking cars with him and the service guys were very helpful and kind.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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