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So I have had my new 2018 vehicle bought from the same dealership and had service a couple of times now. Always had prompt, respectful and qualify work... done. I had a couple of concerns which clearly 3 times telling the Technician wasn’t enough and he called to tell me one of my included task would be an additional charge which I knew was included so that got me upset. He had no respect for my time made me feel like since I was a female I didn’t know what I was talking about and didn’t tell me all of what was done or wrong. He didn’t apologize for his lack of customer service when I said I will take vehicle elsewhere. Needless to say I drove off with same issue with vehicle. This probably won’t get posted since it isn’t a favorable review however it should be known that if you do decide (which at this point I will take to another local shop and if they tell me it should be under warranty I will) ask for Trent at St. Cloud Subaru because he will treat a person right unlike someone else there. (I do have the descency not to blast his name).
While they fixed our car they gave us a car to drive, we really appreciated that! They fixed everything they said they were going to fix! Very good bunch... of people. Thank you!
Joel, we appreciate your kind words about the entire service team. Thank you for choosing St Cloud Subaru for your vehicle needs! Best, Scott Bement -... Owner - email@example.com
Prompt, clean, quick and professional every time. I am on my 4 th vehicle and both my grown children own Subaru’s as well.
Gail - We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at St Cloud Subaru. If there is anyth...ing more we can do for you please come back and see us any time! Take care! Best, Scott Bement - Owner - firstname.lastname@example.org
Justin and Tommy met me at my car when I pulled in and introduced themselves. They worked so hard to find something I was comfortable with. They didn’t... stop until I found a payment I was okay with. Also, Justin talked me into leasing. This was something I was not considering because I had a bad taste in my mouth from a lease with a GM product. After doing my research, I went with a leased Forester. I’m so happy with my new Subaru!
Haley - Thank you for providing us with feedback regarding your recent visit. Justin and Tommy are wholly devoted to the success of our guests' experi...ences and we are proud to have them on our team. We look forward to seeing you soon and hope that you enjoy your new Subaru! Best, Scott Bement - Owner - email@example.com
The sales person was the most knowledgeable that I have ever dealt with. Fantastic experience. WILL GO BACK FOR NEXT CAR.
Kenneth, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a fantastic experience. We lo...ok forward to seeing you at our dealership in the future. Best, Scott Bement - Owner - firstname.lastname@example.org
Bobby went above and beyond to find the right exterior and interior color of the vehicle plus he found us a vehicle with Eyesight safety system which we... would have never considered but pleased that he recommended it. He is a ver pleasant and genuine person to deal with.
Tonya - Thank you for taking the time to share your thoughts with us. It does not surprise us that Bobby went above and beyond for you; it is just an ...example of why he is such a great asset to our team. Please let us know how we may be able to help next. Happy driving! Best, Scott Bement - Owner - email@example.com
They are polite, helpful and good at explaining what is going on, what I need to do, etc. They do not push products on me, nice and low pressure. If... I ask, they will then recommend.
Joann - Thank you so much for the wonderful feedback. Our top priority is delivering top-notch service without making our guests feel rushed or pressu...red in any way. We look forward to seeing you again in the future! Best, Scott Bement - Owner - firstname.lastname@example.org
It can be hard for me to know in advance my schedule so getting an oil change without an appointment was great. The technician explained the check well... and got me on the road again fast.
Nett - We appreciate you taking the time to write about your experience. We try to make adjustments to the daily schedule for those customers we need ...to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best, Scott Bement - Owner - email@example.com
Great people. Helpful and friendly. They knew what I wanted and delivered. They helped with setting up the apps and electronics as well.
Gerald - Thanks for the feedback. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you ...received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Scott Bement - Owner - firstname.lastname@example.org
I felt that not only David but all of the people I spoke with at St. Cloud Subaru were there to help me make the best choice.
Hi Molly, and thank you for this great review! I'm very happy that our team was able to help you and treated you with the customer service we know you... deserve. If you need anything else, please don't hesitate to reach out. Enjoy your new car! Best, Scott Bement - Owner - email@example.com