St. Cloud Subaru

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
354 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 24, 2020

    We had an amazing experience with the sales team. The prices beat every dealer in the Twin Cities area and the trade in experience was smooth. We were... very happy with the whole process. We decided to purchase the GAP insurance. A few days later we found a much better price on the GAP and decided to cancel. I sent the dealer notification of our intent to cancel. Fast forward to three months later and no refund yet. During this time they have continually lied to us that the refund is "processed and should show up in a few weeks." I finally wrote the president of the dealership about the issue. He could not even reply to my email or give me a call. This proves the tone of the dealership from the top down. I cannot recommend this dealer as a result of the multiple time they lied to me. Do not trust this dealer. Go somewhere else.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your feedback. It is very important to our dealership that we earn the trust of our guests by following through with our promise...s and providing hassle-free service. Best, Scott Bement - Owner - scott@stcloudsubaru.com

  • 5.0 out of 5
    October 17, 2020

    This was the best experience I've ever had buying a car! The staff, especially Hector, went above and beyond to make the entire process easy, informative,... and even fun. I feel confident about the pre-certified Subaru we chose and plan to be a loyal customer moving forward...even though we live much closer to the dealerships in the Twin Cities.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 20, 2020

    None better! Having purchased well over 100 new and used cars in my lifetime, this was the best experience I’ve ever had. I will definitely return!!! Customer... service from people who listen and care that your happy and satisfied! What a pleasure.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 22, 2019

    Stopped in for an oil change and ended up with a new vehicle. This is my second purchase here. Cole, Tommy and Dan were wonderful to work with, and got... me a great deal. I have been more than satisfied with sales and service at this dealership. I whole heartedly recommend St Cloud Subaru.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 1, 2018

    So I have had my new 2018 vehicle bought from the same dealership and had service a couple of times now. Always had prompt, respectful and qualify work... done. I had a couple of concerns which clearly 3 times telling the Technician wasn’t enough and he called to tell me one of my included task would be an additional charge which I knew was included so that got me upset. He had no respect for my time made me feel like since I was a female I didn’t know what I was talking about and didn’t tell me all of what was done or wrong. He didn’t apologize for his lack of customer service when I said I will take vehicle elsewhere. Needless to say I drove off with same issue with vehicle. This probably won’t get posted since it isn’t a favorable review however it should be known that if you do decide (which at this point I will take to another local shop and if they tell me it should be under warranty I will) ask for Trent at St. Cloud Subaru because he will treat a person right unlike someone else there. (I do have the descency not to blast his name).

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 11, 2018

    While they fixed our car they gave us a car to drive, we really appreciated that! They fixed everything they said they were going to fix! Very good bunch... of people. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joel, we appreciate your kind words about the entire service team. Thank you for choosing St Cloud Subaru for your vehicle needs! Best, Scott Bement -... Owner - scott@stcloudsubaru.com

  • 5.0 out of 5
    March 4, 2018

    Prompt, clean, quick and professional every time. I am on my 4 th vehicle and both my grown children own Subaru’s as well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gail - We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at St Cloud Subaru. If there is anyth...ing more we can do for you please come back and see us any time! Take care! Best, Scott Bement - Owner - scott@stcloudsubaru.com

  • 5.0 out of 5
    March 3, 2018

    Justin and Tommy met me at my car when I pulled in and introduced themselves. They worked so hard to find something I was comfortable with. They didn’t... stop until I found a payment I was okay with. Also, Justin talked me into leasing. This was something I was not considering because I had a bad taste in my mouth from a lease with a GM product. After doing my research, I went with a leased Forester. I’m so happy with my new Subaru!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Haley - Thank you for providing us with feedback regarding your recent visit. Justin and Tommy are wholly devoted to the success of our guests' experi...ences and we are proud to have them on our team. We look forward to seeing you soon and hope that you enjoy your new Subaru! Best, Scott Bement - Owner - scott@stcloudsubaru.com

  • 5.0 out of 5
    March 2, 2018

    The sales person was the most knowledgeable that I have ever dealt with. Fantastic experience. WILL GO BACK FOR NEXT CAR.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kenneth, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a fantastic experience. We lo...ok forward to seeing you at our dealership in the future. Best, Scott Bement - Owner - scott@stcloudsubaru.com

  • 5.0 out of 5
    February 25, 2018

    Bobby went above and beyond to find the right exterior and interior color of the vehicle plus he found us a vehicle with Eyesight safety system which we... would have never considered but pleased that he recommended it. He is a ver pleasant and genuine person to deal with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tonya - Thank you for taking the time to share your thoughts with us. It does not surprise us that Bobby went above and beyond for you; it is just an ...example of why he is such a great asset to our team. Please let us know how we may be able to help next. Happy driving! Best, Scott Bement - Owner - scott@stcloudsubaru.com

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