This place is terrible. It is hard to believe it is a Jaguar dealership. The sales techniques were shady. We bought a Jaguar F pace last summer and unfortunately... the car has had a lot of electrical issues of late. I tried to call to discuss with a service rep and left multiple messages with no response and nobody ever picks up a phone. We called the sales rep and he was not very helpful. I scheduled an online appt and came in 3 weeks later at the exact date/time as scheduled on the email confirmation and the place was CLOSED!!!? Really? The sale rep there didn't help, so I asked for somebody to call me back. After 12 attempts to get somebody to call me back, we received nothing! NOT ONE CALL Back. Do yourself a favor with both sales and service - go elsewhere. I called another service center and talked to a human being (on the first try) who was very helpful.
Scam alert !!! After failing to deliver me my order. The Pre-owned Sale manager promise to refund me a check on March 04th, 2019. But I have never received... it. I try to call him several times but he just hangs up. I call the dealers many times and they ask me to wait but never actually call me back or having any intention to refund my money.
I will never return. The service advisor gave me the jaguar emblem to put on my tire. All of the employees should be replaced.
Please be advised: The Cerritos Land Rover Jaguar is terrible for service. Service is bad from time of appointment arrival and for service advisors to... acknowledge customers and are rude to say the least! Realizing that this is the only Jag center within an 8 mile radius of Long Beach. The Land Rover Jaguar of Cerritos is just bad! Mind you ... this service department is servicing a certain percentage of clients; however, it's also a reflection on the dealership as well. it's just bad within the service through-and-through. Please consider traveling a little farther to Newport Beach instead.