Reviews

Average Ratings

4.8
29 lifetime reviews.
  • A very Smooth and Satisfying transaction!

    Purchased a GL 350 from Star Motors end of Sep 2016 . This Car was our first Mercedes and obviously we were wary of dealerships after reading revi...


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    Purchased a GL 350 from Star Motors end of Sep 2016 . This Car was our first Mercedes and obviously we were wary of dealerships after reading reviews about how dealers have hidden fees, overcharge on interest rates etc. I must say however our experience at Star Motors was pretty painless bordering on Pleasant! The car was priced reasonably at par with KBB , Neil the owner went through with the various features on the car, even managed to give a modest discount - although not as much we hoped for :) ! also gave a fair value for my trade in. They got the paperwork done quickly and even accommodated our request to schedule delivery on a Sunday since we were driving in from NJ. Special thanks to the support staff especially Jake and Chrissy who are very professional , diligent and courteous. Jake managed to get us a good interest rate on the loan also got the spare key shipped out to us quickly. Chrissy got the registration paperwork mailed out also faxed over a missing document in record time when we were at the DMV for registration. All in all , we had a very smooth transaction at Star Motors, the minor hiccups were addressed promptly and efficiently by Neil and his team. We would not hesitate to recommend them as I am sure you will have a similar positive experience like us! Only feedback for Neil is to try and smile more - he seems stressed out most of the time!! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchased Mercedes S class

    This is my 5 th mercedes purchase from Neil Dubey . This latest one was a S550 4 matic . I had bought a ML , GL , E class and R class. This outfi...


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    This is my 5 th mercedes purchase from Neil Dubey . This latest one was a S550 4 matic . I had bought a ML , GL , E class and R class. This outfit is the best kept secret in NY State . These guys are top notch straight and honest . Extremely knowledgeable regarding their vehicles . Wonderful people to deal with from beginning with the receptionist to dealing with Jake for the paperwork and the owner Neil is a Mercedes expert in all aspects of these automobiles. The cars are all represented exactly as advertised and Neil is a gentleman to deal with ( not your typical used car salesman) . If you are in the market for any used luxury auto look no further than Star Motors as they are truly the best in the business !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Great service! Friendly staff!

    Neil, Jake, Mary and Dennis were ALL very friendly and helpful. It was truly no hassle. I came from Rochester on the bus and was picked up and tak...


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    Neil, Jake, Mary and Dennis were ALL very friendly and helpful. It was truly no hassle. I came from Rochester on the bus and was picked up and taken to the dealership with the car and paperwork ready to go. If it wasn't for the DMV I would have been out of there in no time. If you are looking for a new or used car and they have one you are interested in I suggest you give them a chance! Thanks again guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome buying experience! Would buy from again!

    I bought a used GLK 350 with super low mileage. They gave me a good price on my trade in, were very low pressure and generally easy to work with. ...


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    I bought a used GLK 350 with super low mileage. They gave me a good price on my trade in, were very low pressure and generally easy to work with. They delivered the car to me and after driving it for a few days I discovered that the brakes were not quite right. They sent someone to pick it up and left me with a loaner car. I live over 2 hours away! They made sure they were aware of any other issues (I found one other minor issue in the interior) as they wanted me to be 100% satisfied with my purchase. They put all new brakes on it and fixed the other issue and returned my car back to me at no charge! I was nervous about buying a car from a dealer that was so far away but they have eased my fears and exceeded my expectations. This is my first Mercedes-Benz and I will definitely look at what they have available the next time I am in the market for a new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional, helpful and friendly staff

    I live in Ithaca and when I messaged Mr. Dubey to visit Star Motors for a 2012 Mercedes-Benz C300 4Matic, offered me to pick me up from the bus st...


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    I live in Ithaca and when I messaged Mr. Dubey to visit Star Motors for a 2012 Mercedes-Benz C300 4Matic, offered me to pick me up from the bus station in Binghampton. They are very professional, helpful and friendly people. I love my C300, it is just a fantastic car. I would recommend to anyone who is looking for a Mercedes-Benz visit Star Motors first. They have a large variety of cars in an immaculate condition. Very happy with my purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • best experience ever

    I bought several cars in the past and this by far is the most easiest and smoothest transaction. Unlike other dealers who are pushy, make the proc...


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    I bought several cars in the past and this by far is the most easiest and smoothest transaction. Unlike other dealers who are pushy, make the process tedious with lots of paperwork, Neil and Jake are so nice and helpful. They don't look like they are looking for a quick sale but instead seems like they really want to help you find a car you will love. Neil is very knowledgeable and responsive. Price was good, car is beyond perfect. However, the lady at the front desk, not sure if her name is Chrissy or Marie, can be a little more happy when greeting customers. But I would recommend them to anyone because of Neil and Jake and would definitely buy again. If you are looking for a nice and great price mercedes this is the place to go.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • C.ranjan Mohapatra

    Neil & Jake were very informative and knew their stuff.It was a pleasant experience in dealing with them.I would not hesitate to go back for a ne...


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    Neil & Jake were very informative and knew their stuff.It was a pleasant experience in dealing with them.I would not hesitate to go back for a new deal.thanx guys for ur help.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service / dealership

    Amazing place to find a car. Great friendly atmosphere. People that work here are just very down to earth, knowledgeable and easy to work with a...


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    Amazing place to find a car. Great friendly atmosphere. People that work here are just very down to earth, knowledgeable and easy to work with and you can find an affordable car here. They arnt just trying to sell you a vehicle, they are trying to help you find your car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome Deal

    I was really lucky to find my car and it was and continues to be in impeccable condition. Thanks to all everyone at Star Motors especially Neil an...


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    I was really lucky to find my car and it was and continues to be in impeccable condition. Thanks to all everyone at Star Motors especially Neil and Jake in assisting me in purchasing my car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Serious lack of integrity

    I bought a used 2012 E-350. It was advertised as having park assist; Neil exclaimed that it had park assist, but "he didn't know how it worked." I...


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    I bought a used 2012 E-350. It was advertised as having park assist; Neil exclaimed that it had park assist, but "he didn't know how it worked." In hindsight, this should have been a red flag. It wasn't a red flag to me because this was my first Benz purchase. The car only had one key and he promised two. As a matter of fact, there was a point in negotiation where he didn't want to come down lower on the price because he would have to pay for an additional key. He sent the key with the car (I live out of state) and it turned out to be a random key-- it wasn't made for the car I purchased. The dealership also promised to touch up blemishes on the car; that was not upheld. Around a month or more later, they sent a small bottle of touch up paint (the same time they sent the key), but that was after I had been calling incessantly for the key and paint. Long story short-- this dealership is riddled with horrible integrity. The only thing they followed through on was that the E-350 needed an engine fan, which they fixed.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 11 found this review helpful. Did you?

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