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Reviews

Average Ratings

4.8
603 lifetime reviews. Includes reviews of PEPE INFINITI from DealerRater.com
  • Excellent Dealership

    After a significant amount of researching, test driving, etc, we decided we wanted to purchase a Used Certified Infiniti QX56. We were very set on...


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    After a significant amount of researching, test driving, etc, we decided we wanted to purchase a Used Certified Infiniti QX56. We were very set on the exact color and options we wanted, which proved relatively difficult to locate. The good thing was, we found the exact vehicle we were looking for at PEPE Infiniti, the bad thing was, we are about 1,200 miles from PEPE. I had never purchased a vehicle without seeing it in person, and this was a little farther than I was willing to drive. After reviewing every one of their feedback, it was evident that many people were very happy with their PEPE experience. I called PEPE, explained my situation, and asked some very specific questions regarding the vehicle. I was very happy with the people I talked to and the attention I got. Needless to say, I ended up purchasing the vehicle and had it shipped, without ever personally seeing it. Throughout the purchase process I encountered several miscellaneous questions, which were always addressed in a timely manner. Once the vehicle was delivered, I was extremely pleased! The vehicle was absolutely immaculate, drove like new, and was exactly as described by PEPE's staff. Throughout this process, I worked primarily with Steve and Bella, which I was very happy with. However, everyone I worked with at PEPE was very helpful. Bottom line - I got the exact vehicle I was looking for, at a very competitive price, and I am extremely happy with my PEPE experience. I would definitely recommend PEPE!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Smart and talented staff/workers!!!!!
    March 25, 2017

    The workers at Infiniti in hartsdale are very smart and talented Especially the phone operator and the Service consultant Matthew Harris they h...


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    The workers at Infiniti in hartsdale are very smart and talented Especially the phone operator and the Service consultant Matthew Harris they helped me a lot . They do their job exceptionally well....

    Does recommend this dealer
    Came in for service or repair

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  • Love the dealership and love to deal with the employees.
    March 25, 2017

    I like going there because I like the way they treat you and take care of your overall experience. That staff is very friendly and they explain al...


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    I like going there because I like the way they treat you and take care of your overall experience. That staff is very friendly and they explain all your work that is done to your vehicle prior to you making a decision. Love to deal with my advisor "Ludwig" great job dude. That you for your help.

    Does recommend this dealer
    Came in for service or repair

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  • Best Infiniti dealer!
    March 24, 2017

    It was my first visit at Pepe infiniti for service. The staff is very courteous and very professional. I am very satisfied with the service I rece...


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    It was my first visit at Pepe infiniti for service. The staff is very courteous and very professional. I am very satisfied with the service I received and would definitely recommend Alex Alvarado in particular!

    Does recommend this dealer
    Came in for service or repair

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  • Auto maintenance
    March 23, 2017

    Dropped off car for maintenance received a loaner was helped by Alex & Tyler both were pleasant & courteous. Service was completed in the time it ...


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    Dropped off car for maintenance received a loaner was helped by Alex & Tyler both were pleasant & courteous. Service was completed in the time it was promised.

    Does recommend this dealer
    Came in for service or repair

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  • First time customer
    March 22, 2017

    I had the best experience as a first time customer at Pepe Infiniti. The staff was warm and welcoming and my salesperson Vincent was a joy! Hug...


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    I had the best experience as a first time customer at Pepe Infiniti. The staff was warm and welcoming and my salesperson Vincent was a joy! Huge fan!

    Does recommend this dealer

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  • Never pushy
    March 21, 2017

    Their service dept is top notch and super friendly. I never had an issue with them as the continue providing a welcoming atmosphere. I love their ...


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    Their service dept is top notch and super friendly. I never had an issue with them as the continue providing a welcoming atmosphere. I love their quick service on basic maintenance. I bring a book with me and within a few chapters, I'm on my way home.

    Does recommend this dealer
    Came in for service or repair

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  • We love Chris Hernandez
    March 21, 2017

    Although we didn't purchase our car from Infiniti, Chris Hernández, our sales rep was incredible. He is so lnowledgeable and really tried to ...


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    Although we didn't purchase our car from Infiniti, Chris Hernández, our sales rep was incredible. He is so lnowledgeable and really tried to get us a better deal. We will definitely recommend Pepe Infiniti and Chris.

    Does recommend this dealer

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  • Service - Recall
    March 18, 2017

    Vincent was great, friendly and very thorough and accommodating. Wonderful experience thanks to him and his staff. Loaner car reservation was seam...

    PEPE INFINITI

    Thank you for choosing Pepe Infiniti. We look forward to working with you again in the future!


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    Vincent was great, friendly and very thorough and accommodating. Wonderful experience thanks to him and his staff. Loaner car reservation was seamless and my car was ready in under 2 hours.

    Does recommend this dealer
    Came in for service or repair
    PEPE INFINITI

    Thank you for choosing Pepe Infiniti. We look forward to working with you again in the future!


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  • Pleasant, Professional and Efficienr!
    March 18, 2017

    As always, a pleasant and professional experience ! Service manager Joe was very attentive and helpful. I just needed my car checked for a tire pr...

    PEPE INFINITI

    Thank you for servicing your vehicle with Pepe Infiniti! We look forward to working with you again in the future!


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    As always, a pleasant and professional experience ! Service manager Joe was very attentive and helpful. I just needed my car checked for a tire pressure warning light. All went well and received the usual complimentary car wash ! This is my 2nd Infiniti and I love the service department!!!

    Does recommend this dealer
    Came in for service or repair
    PEPE INFINITI

    Thank you for servicing your vehicle with Pepe Infiniti! We look forward to working with you again in the future!


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