Reviews

Average Ratings

4.8
665 lifetime reviews. Includes reviews of PEPE INFINITI from DealerRater.com
  • Excellent Dealership

    After a significant amount of researching, test driving, etc, we decided we wanted to purchase a Used Certified Infiniti QX56. We were very set on...


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    After a significant amount of researching, test driving, etc, we decided we wanted to purchase a Used Certified Infiniti QX56. We were very set on the exact color and options we wanted, which proved relatively difficult to locate. The good thing was, we found the exact vehicle we were looking for at PEPE Infiniti, the bad thing was, we are about 1,200 miles from PEPE. I had never purchased a vehicle without seeing it in person, and this was a little farther than I was willing to drive. After reviewing every one of their feedback, it was evident that many people were very happy with their PEPE experience. I called PEPE, explained my situation, and asked some very specific questions regarding the vehicle. I was very happy with the people I talked to and the attention I got. Needless to say, I ended up purchasing the vehicle and had it shipped, without ever personally seeing it. Throughout the purchase process I encountered several miscellaneous questions, which were always addressed in a timely manner. Once the vehicle was delivered, I was extremely pleased! The vehicle was absolutely immaculate, drove like new, and was exactly as described by PEPE's staff. Throughout this process, I worked primarily with Steve and Bella, which I was very happy with. However, everyone I worked with at PEPE was very helpful. Bottom line - I got the exact vehicle I was looking for, at a very competitive price, and I am extremely happy with my PEPE experience. I would definitely recommend PEPE!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great service
    September 18, 2017

    Chris made me feel at home with his experience & great social skills. Joe went above and beyond to make me feel comfortable while waiting for my v...


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    Chris made me feel at home with his experience & great social skills. Joe went above and beyond to make me feel comfortable while waiting for my vehicle.

    Does recommend this dealer

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  • Poor communication.
    September 14, 2017

    I had an appt for service for 9am and was waiting for my car. The car wasn't taken into the service bay until 10 am. Unacceptable. If I knew it w...


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    I had an appt for service for 9am and was waiting for my car. The car wasn't taken into the service bay until 10 am. Unacceptable. If I knew it would be delayed for an hour I would have asked for a ride to work.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent
    September 13, 2017

    Buying a new car can be stressful, but not here and not with Steve Wesley. He doesn't tell you what you want to hear he tells you what you need t...


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    Buying a new car can be stressful, but not here and not with Steve Wesley. He doesn't tell you what you want to hear he tells you what you need to know. Great experience!

    Does recommend this dealer

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  • Exceptional
    September 1, 2017

    I am in complete awe of the Pepe Infinity auto group starting with my sales person, Jose to the manager Michael to Percy and Allan. I have never m...

    PEPE INFINITI

    Thank you so much for that great review Kristie & Patty! We're so happy to hear you had a great experience working with Jose, Michael, Percy & Ala...


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    I am in complete awe of the Pepe Infinity auto group starting with my sales person, Jose to the manager Michael to Percy and Allan. I have never met a group of such fine gentlemen. Their expertise shines through. I highly recommend this dealership. The experience I had is complete satisfaction. Their integrity, honesty and professionalism speaks volumes. Thank you so much, Kristie and Patty

    Does recommend this dealer
    PEPE INFINITI

    Thank you so much for that great review Kristie & Patty! We're so happy to hear you had a great experience working with Jose, Michael, Percy & Alan! Welcome to the Pepe Infiniti Family, we look forward to working with you again in the future!


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  • Look no further!
    August 29, 2017

    Had a great and smooth experience experience buying my first car here sales and finance staff was very helpful. The staff wasn't sales focus, I fe...

    PEPE INFINITI

    We love to hear that our sales team was informative and not sales driven. Thank you so much for your recommendations, we look forward to working w...


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    Had a great and smooth experience experience buying my first car here sales and finance staff was very helpful. The staff wasn't sales focus, I felt like I was making my choices and deciding on my own. Thw staff was there to help me and not to just make a sale. I highly recommend PEPE infinity. Go there and ask for Chris Hernandez and Alen Myrthil.

    Does recommend this dealer
    PEPE INFINITI

    We love to hear that our sales team was informative and not sales driven. Thank you so much for your recommendations, we look forward to working with you again in the future!


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  • Awesome experience Chris is terrific
    August 28, 2017

    Chris is very knowledgeable, no pressure at all, he is very patience, I highly recommend Chris and Pepe Infiniti. I can't speak highly enough abou...

    PEPE INFINITI

    Congratulations on your Q50 and welcome to the Pepe Infiniti Family! We're so happy to hear Chris was able to get you to the price you wanted to b...


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    Chris is very knowledgeable, no pressure at all, he is very patience, I highly recommend Chris and Pepe Infiniti. I can't speak highly enough about Chris. I also got the price I wanted.

    Does recommend this dealer
    PEPE INFINITI

    Congratulations on your Q50 and welcome to the Pepe Infiniti Family! We're so happy to hear Chris was able to get you to the price you wanted to be. Enjoy the ride!


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  • Love my qx50!
    August 25, 2017

    Chris Hernandez was a pleasure to work with. He explained everything thoroughly and had a lot of patience. The dealership itself is also beautiful...

    PEPE INFINITI

    Congratulation on you QX50 and welcome to the Pepe Infiniti Family! We're so happy to hear you had a great experience working with Chris!


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    Chris Hernandez was a pleasure to work with. He explained everything thoroughly and had a lot of patience. The dealership itself is also beautiful and kept very clean. I highly recommend pepe Infiniti !

    Does recommend this dealer
    PEPE INFINITI

    Congratulation on you QX50 and welcome to the Pepe Infiniti Family! We're so happy to hear you had a great experience working with Chris!


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  • Great experience from start to finish with Chris.
    August 18, 2017

    Chris made the whole process -- from beginning to end -- very easy and was extremely accommodating. He is a very knowledgeable and trustworthy ind...

    PEPE INFINITI

    Thank you so much for that review of Chris, we're so happy to hear you had a great experience working with our team and we look forward to working...


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    Chris made the whole process -- from beginning to end -- very easy and was extremely accommodating. He is a very knowledgeable and trustworthy individual and would recommend anyone interested in an Infiniti to speak with him.

    Does recommend this dealer
    PEPE INFINITI

    Thank you so much for that review of Chris, we're so happy to hear you had a great experience working with our team and we look forward to working with you again in the future.


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  • Personalized, attentive service.
    August 18, 2017

    Mike of the Service Department took care of. the two issues quickly by arranging for Pat, the Service Foreman to handle it personally. Both issue...

    PEPE INFINITI

    We're so happy to hear Mike and Pat were able to fix both issues and get you back on the road! Thank you for servicing your vehicle with Pepe INFI...


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    Mike of the Service Department took care of. the two issues quickly by arranging for Pat, the Service Foreman to handle it personally. Both issues appear to be totally resolved. Excellent experience!

    Does recommend this dealer
    Came in for service or repair
    PEPE INFINITI

    We're so happy to hear Mike and Pat were able to fix both issues and get you back on the road! Thank you for servicing your vehicle with Pepe INFINITI, we look forward to working with you again


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