Baker Motor Company

(3.9) 64 reviews

Dealer on Cars.com since June 2009

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

3.9
64 lifetime reviews.
  • Excellent sales and service

    Have purchased several vehicles of different makes from this dealer. The sales and service experience is simply the best. The staff knows the product

    ...

    , provides customer training on technology and set up and has the finest in overall service experience.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Would NEVER buy a car there

    Made an appointment a day ahead to see a luxury used car. Told them i had a 2 hour drive to get there. Sales guy confirmed the appointment in the morn

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    ing. When I arrived 2 hours later, they told me they just sold the car. No apologies were offered at all for me making a 4 hour round trip for nothing.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • poor with out of town purchase.

    Very poor service from the start to finish on an over the phone purchase. Use any other dealer but these guys if you can. Long lengthy and very frustr

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    ating experience. I think I may have bought the first car they ever sold out of state.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.9

18 lifetime reviews of the Service Department.

  • Service

    I have had nothing but bad service from this place doesn't say much for the owner of the business. If you buy from them and fit their standards of the

    ...

    right customer then you will be treated with respect. The service department is horrible. I needed a strip of rubber replaced on my SUV and I was told that oh it's just a piece of rubber by the service manager. No big deal on when it comes in. I had to take off another week from work because there was no need to have my SUV service in a timely manner per service manager. I asked to speak with Mr. Baker and was told No you won't or you are not one of our customers, so you can not speak to him, he is god here , really? Called Myrtle Beach and they did everything to help me. This my 4th SUV, I just want to say if you think customer service is something you should get even after buying you should go to Myrtle Beach. Mr. Baker get job on not having employees give great customer service. I did buy two SUV from your lot before, never again. To all active duty service members don't buy from Baker. Unhappy DOD employee... Ms. Green

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Ms. Green, On behalf of the entire staff at Baker Motor Company, we are sorry that you have had a negative experience with one of our dealerships. We

    ...

    always strive to present the highest level of customer service and treat our patrons with the utmost respect. We would love the opportunity to discuss this matter with you further. Please call our West Ashley Mercedes-Benz Service Manager, Pierre Renault, at (843) 852-4000 so that he may resolve this issue with you directly. Sincerely, The Baker Motor Company


  • Excellent all the way around!

    Baker has the service down. They have your loaner ready when you walk in the door. They understand your time is valuable. They are knowledgable and ca

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    n answer tough questions. They know their cars inside and out. Very impressive and professional staff from the person who answered the phone to the service manager.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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Service Pricing

    Tire Rotation

    $24.95

    Wheel Balance

    $69.95

    Wheel Alignment (4WD)

    $89.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2009

Baker Motor Company of Charleston Inc. is the flagship location of the locally owned and operated Baker Motor Company automotive group. Spanning from 1501-1515 Savannah Hwy., this automotive complex is the home to nine highline dealerships: Mercedes-Benz, Porsche, INFINITI, Maserati, Rolls-Royce Motor Cars, JAGUAR, LAND ROVER, smart, and Mercedes-Benz Vans (including the Airstream Autobahn). Baker Motor Company of Charleston Inc. also features a luxury Pre-Owned Center, an auto-spa and detailing services, a reconditioning center, and Baker Auto Glass.

"Driven to Serve"
Baker Motor Company
1511 Savannah Hwy Charleston, SC 29407
New (843) 889-7403
Used (843) 889-7057
Service (843) 889-7056
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