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Reviews

Average Ratings

4.3
59 lifetime reviews.
  • Baker Motor company

    I went to visit Baker Motor Company, I was very pleased with the sale rep he gave me some good advice, and he was very pleasant and friendly I do ...


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    I went to visit Baker Motor Company, I was very pleased with the sale rep he gave me some good advice, and he was very pleasant and friendly I do believe that he really had cared, cause sometime you would go to a dealership and it is like you buy what I tell you to buy, but with this sales rep he was not pushy at all.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great experience for an out of state buyer

    I contacted Sean Dyer at about used a car that Baker Motors had taken in on trade. I informed him that I lived in NJ and was interested but I need...


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    I contacted Sean Dyer at about used a car that Baker Motors had taken in on trade. I informed him that I lived in NJ and was interested but I need assurances that we could have everything in place before I committed to flying down to SC and driving 13 hrs back to NJ. Sean handled everything like a gentlemen and treated me as if I was spending 100k. He picked me up at the airport and had the car prepped in the way I all dealers should. Sean and the team at Baker actually appreciate your business. If you have the opportunity to deal with them jump on it. I obviously got a great deal for me to travel from NJ.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Unprofessional Salesmen

    Dealt with Sean Joyce and Richard Fordam at Baker's. I have purchased cars in several states and have not been treated so unprofessional as these...


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    Dealt with Sean Joyce and Richard Fordam at Baker's. I have purchased cars in several states and have not been treated so unprofessional as these salesmen did. First, Richard did not call me back after I made an offer and when I called him back he told me the car had a deposit on it and he also failed to inform me that the price had dropped. He would call me back if and when the sale went through. Of course he did not and after 6 days I called back and talked to Sean Joyce, explained the problem and again made an offer, again no call back. I guess they only want to sell the high end cars and not deal with us common people.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Upset customer

    I purchased a CPO Infiniti. I did not want to purchase the extended warranty as the vehicle had only 19,000 miles. After being told by the finance...


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    I purchased a CPO Infiniti. I did not want to purchase the extended warranty as the vehicle had only 19,000 miles. After being told by the finance manager( Travis) that the hybrid vehicles don't carry a 60 month/ 60,000 mile warranty; I gave into the extended warranty. I later went home that night researched what he had told me and found it to be untrue. I went back that same week to cancel the warranty, which the finance manager and I did at the Benz dealer- he was kind. Almost four months later, I have been contacting them and have been getting no response. I have left multiple messages and text. I am very upset with the quality of service

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Exceptional Service

    The customer service and follow up has been exceptional at Baker Motor. The sales professionals have gone above and beyond to make sure I have be...


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    The customer service and follow up has been exceptional at Baker Motor. The sales professionals have gone above and beyond to make sure I have been satisfied. I highly recommend Baker Motor Mercedes. David helped me with sales and was very professional and top notch.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding service provided a very enjoyable ecpe

    I had a wonderful experience while buying my GLC 300. My experience began when I was greeted immediately by David Boswell. He was extremely knowl...


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    I had a wonderful experience while buying my GLC 300. My experience began when I was greeted immediately by David Boswell. He was extremely knowledgable of all the models and was able to suggest a vehicle that matched my needs. I truly felt that his desire was to meet my needs, not sell me the most expensive car. When I made my decision, he introduced Danny Stackhouse, Sales Manager. Danny explained the different options of financing and leasing. I believe that Danny was extremely honest and fair with the purchase price. Thirdly, my experience with Michael Call, Finance Manager, was very professional as well. Michael explained explained certain terms to me that I had never understood from any other Financial Manager. I am very grateful to these three professionals who made my experience exceptional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service

    I have had nothing but bad service from this place doesn't say much for the owner of the business. If you buy from them and fit their standards of...

    Dealer Response

    Ms. Green, On behalf of the entire staff at Baker Motor Company, we are sorry that you have had a negative experience with one of our dealerships....


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    I have had nothing but bad service from this place doesn't say much for the owner of the business. If you buy from them and fit their standards of the right customer then you will be treated with respect. The service department is horrible. I needed a strip of rubber replaced on my SUV and I was told that oh it's just a piece of rubber by the service manager. No big deal on when it comes in. I had to take off another week from work because there was no need to have my SUV service in a timely manner per service manager. I asked to speak with Mr. Baker and was told No you won't or you are not one of our customers, so you can not speak to him, he is god here , really? Called Myrtle Beach and they did everything to help me. This my 4th SUV, I just want to say if you think customer service is something you should get even after buying you should go to Myrtle Beach. Mr. Baker get job on not having employees give great customer service. I did buy two SUV from your lot before, never again. To all active duty service members don't buy from Baker. Unhappy DOD employee... Ms. Green

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Ms. Green, On behalf of the entire staff at Baker Motor Company, we are sorry that you have had a negative experience with one of our dealerships. We always strive to present the highest level of customer service and treat our patrons with the utmost respect. We would love the opportunity to discuss this matter with you further. Please call our West Ashley Mercedes-Benz Service Manager, Pierre Renault, at (843) 852-4000 so that he may resolve this issue with you directly. Sincerely, The Baker Motor Company


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  • Professional and Courteous Salesperson

    I recently bought a used car at Baker Infinity. Although the car was not an Infinity as it was a car that had been traded in, the attention, pr...


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    I recently bought a used car at Baker Infinity. Although the car was not an Infinity as it was a car that had been traded in, the attention, professionalism, and courtesy shown at the dealership was outstanding. Phone calls were promptly returned, the test drive was not "high pressure," times frames were respected, and the transaction was processed as was described to me when I first looked at the vehicle. Ryan DeMars , the salesperson who helped me from start to finish, was responsible for this positive experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience with Baker Motor Company

    My son who is a Student/Athlete at The Citadel had his car blew a transmission while trying to come home for the Fourth of July weekend. He did so...


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    My son who is a Student/Athlete at The Citadel had his car blew a transmission while trying to come home for the Fourth of July weekend. He did some looking on the Internet for used SUV's before I came down this past Saturday. Our first stop which ended up to be out last stop was Baker Motor Company. When my son and I arrived Tony Greene took care of us. We had three SUV's already selected to look at and test drive. He took his time giving us all the information we requested about each vehicle and never pressured us to make a decision. That's what really stood out compared to many other dealerships I have dealt with over the years. This was the first time my son went through the car buying process and Tony was very patient with questions and getting my son involved with the process. I appreciate everything he and Baker Motor Company did to make it a enjoyable experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience with Baker Motor Company

    My son who is a Student/Athlete at The Citadel had his car blew a transmission while trying to come home for the Fourth of July weekend. He did so...


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    My son who is a Student/Athlete at The Citadel had his car blew a transmission while trying to come home for the Fourth of July weekend. He did some looking on the Internet for used SUV's before I came down this past Saturday. Our first stop which ended up to be out last stop was Baker Motor Company. When my son and I arrived Tony Greene took care of us. We had three SUV's already selected to look at and test drive. He took his time giving us all the information we requested about each vehicle and never pressured us to make a decision. That's what really stood out compared to many other dealerships I have dealt with over the years. This was the first time my son went through the car buying process and Tony was very patient with questions and getting my son involved with the process. I appreciate everything he and Baker Motor Company did to make it a enjoyable experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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