INFINITI Of Ann Arbor

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
59 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 6, 2019

    Great. Fast. Efficient. To the point. No issues. Easy to schedule on short notice. I'll keep on coming back. Thanks.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We cannot thank you enough for this glowing review of our service center, Jeff! We know how valuable your time is and we aim to provide efficient and ...thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best regards, K. Andrew Serum | General Manager | Fox Ann Arbor D: 989.859.7017 |aserum@foxmotors.com

  • 5.0 out of 5
    September 27, 2019

    I recently purchased a new 2019 Q70 from Ann Arbor Infiniti. I drove 225 miles to Ann Arbor because they had the best price in the mid west. I worked with... Anthony for two weeks on the phone and his service was excellent. The staff was very accommodating as well. I highly recommend this Infiniti dealer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ken, thank you for the feedback! We are happy to hear about your positive experience at Fox Ann Arbor INFINITI, and we are grateful you chose us for y...our automotive needs. We look forward to working with you again in the future! Best, K. Andrew Serum | General Manager | Fox Ann Arbor D: 989.859.7017 |aserum@foxmotors.com

  • February 8, 2014

    Very easy and comfortable to deal with, and excellent delivery process. Would reccomend dealership to others.

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    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    September 16, 2019

    Dominic was very professional, calm and realistic. He had quick knowledge of my vehicle that made me want to come back. I loved E-service approval and... e-invoice sent via email for my signature.

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    Came in for service or repair
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  • 5.0 out of 5
    September 13, 2019

    Staff is very patient to listen to my questions and then follow-up on the service. Also, the courtesy car service is necessary for me since I live almost... 100 miles away.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 12, 2019

    I like several things: the people, the scheduling, being upfront with costs, cleanliness, comfort. Quality operation! Highly recommend it. Thanks.

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    Came in for service or repair
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  • 5.0 out of 5
    September 3, 2019

    Fair and honest repairs are what you can expect from this Infiniti dealer. They always provide a straight up understanding of what needs to be repaired... along with the options and associated costs.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hello Keith, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers ...are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Kind regards, K. Andrew Serum | General Manager | Fox Ann Arbor D: 989.859.7017 |aserum@foxmotors.com

  • 5.0 out of 5
    September 2, 2019

    I have worked with Alex for a number of years with my cars (FX35 and QX60) and he has always managed to surpass my expectations. His demeanor is always... pleasant and professional and he provides the best information for me to take care of my cars. Alex-great job!!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Tony, and thanks for the great feedback! We're very happy that Alex was there to give you the customer service we know you deserve! Thank you and w...e look forward to seeing you again! All the best, K. Andrew Serum | General Manager | Fox Ann Arbor D: 989.859.7017 |aserum@foxmotors.com

  • 5.0 out of 5
    August 14, 2019

    I didn't have an appointment but I was still greeted and welcomed like it was no problem. They didn't make me feel bad about coming without an appointment.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Brian, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one.... We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, K. Andrew Serum | General Manager | Fox Ann Arbor D: 989.859.7017 |aserum@foxmotors.com

  • 5.0 out of 5
    August 10, 2019

    Dominick explained everything thoroughly and the work was done before stated time. The car was nicely cleaned after the service as well. Excellent!

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    Came in for service or repair
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    Dealer Response

    Thanks for your outstanding review, Tricia! I'm very happy to hear that Dominick was of such help to you. We strive to provide excellent customer serv...ice, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, K. Andrew Serum | General Manager | Fox Ann Arbor D: 989.859.7017 |aserum@foxmotors.com

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