CarMax Phoenix-West Valley Hours
"Experience Clear and Simple Car Buying and Selling"
We experienced the worst customer service at the Tolleson CarMax. We both work A Lot so we prearranged a purchase so we could arrive and sign the paperwork... and leave. We verified the day before that it was ready to go and was told by Dawn Riviera and Christopher Nevel that everything was in order and to come in Friday. So we both arranged our schedules to head in for what we thought would be a stress free event. Instead, upon arriving we were told they didn’t have the title so we couldn’t purchase the car and either we come back when the title arrived (on another day) or purchase a different car at a $600 increase in purchase. Brad Hatakana, the sales manager, offerered a tank of gas and an Uber ride for the incovenience, which i told him was unacceptable. Leaving without a car was not an option for us. So I suggested they provide a rental car until the title was in and we could arrange our schedule to come back in. He would not budge on the price or rental car option so I contacted customer relations and spoke with Darrian. He said there was nothing they could do. The final result was purchasing the different car at a higher price. How convenient for CarMax. Now, I own a business, and when either I or one of my employees causes a loss to a client, I eat the loss because that’s how superior customer service works and how to do the right thing. CarMax didn’t care about our opportunity cost or the inconvenience their human error caused. CarMax is a huge publicly traded company and I know eating the $600 as cost of doing business would have a chump change effect to its bottom line. We will never use CarMax again.
Eric and Tiffany took very good care of me. The entire process with Eric was smooth and so easy. Eric was responsive to any question via email, phone and... in person - he talked to me like a normal person and that was nice. No push, no rush to buy, very carefully handled by the team.
I had a wonderful all-around experience at the 99th avenue Carmax in Tolleson. The staff were very cheerful, respectful, and professional, especially my... salesperson, Gabby. I found the best car for me. This Carmax is very organised and stress-free. I would highly recommend anyone shopping for a vehicle to visit Carmax. Sincerely, Leo Hintz
Quick response; salesperson accommodated my schedule. Test drive was average length. I knew more about the car than the sales person did but it was an... exotic car so that is understandable
Requested best price on a used car and was told their best price is what is listed. A few days later they lowered the price. I contacted them again and... the response I received was "when can we get together and talk about what your looking for in a new car?" Really?
I went to go see a car they had. Car looked great and drove fantastic. Also the sales rep was friendly and nice