Mercedes-Benz of Cutler Bay / smart center of Cutler Bay

(4.9) 1464 reviews

Dealer on Cars.com since September 2008

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed

Reviews

4.9
1464 lifetime reviews. Includes reviews of Mercedes-Benz of Cutler Bay / smart center of Cutler Bay from DealerRater.com
  • How to Make a Customer for Life
    February 11, 2012

    As we purchased our 2012 ML350, our first Mercedes-Benz, we were mightily impressed by Mercedes-Benz of Cutler Bay, for the following reasons: 1. Ever...y single per on with whom we came in contact made us feel special and welcome; 2. Our Sales Representative was knowledgeable, professional, customer-friendly and easy to deal with in every way; 3. The Sales Manager called us the next day to check on how our purchasing experience went; 4. Our Service Technician called us a day, or so, later to introduce himself and to offer his services - all in a very low-key manner; 5. The document preparation and closing process was handled by a real professional who made it all seem the easiest and oct comfortable thing in the world; 6. The dealership's premises were impeccable and welcoming and of the class that one would elect for M-B; 7. LAstly, the pricing and negotiating process was as simple as we have ever experienced - and we came away feeling food about the purchase. We will definitely return there for all our service needs and, more than likely, buy our next car there.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    24 people out of 24 found this review helpful. Did you?

  • Repair
    January 17, 2018

    Charlie was great , Charlie was great, Charlie was great , Charlie was great , Charlie was great

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • excellent experience...
    January 17, 2018

    Great sales experience with Danny. Dealer is excellent and vehicle exceptional..

    Not Applicable
    Customer Service
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    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.9

780 lifetime reviews of the Service Department.
Includes reviews of Mercedes-Benz of Cutler Bay / smart center of Cutler Bay from DealerRater.com

  • Repair
    January 17, 2018

    Charlie was great , Charlie was great, Charlie was great , Charlie was great , Charlie was great

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Service was excellent
    January 14, 2018

    Kevin is good at his work if I had a service oriented company i would want Kevin working for me. you are fortunate to have him his attitude is superb.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

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About Our Dealership

Dealer on Cars.com since September 2008

Mercedes-Benz of Cutler Bay - an authorized Mercedes-Benz Dealer located in Cutler Bay and serving the greater Miami area, Homestead, Pinecrest, Palmetto Bay and all of the Florida Keys. Whether you're visiting to search for your next Mercedes-Benz or contacting our Mercedes Service Department, we hope to help.

"Certified. Affordable. Luxury."
Mercedes-Benz of Cutler Bay / smart center of Cutler Bay
10701 Sw 211th St Cutler Bay, FL 33189
New (305) 600-4793
Used (305) 747-7732
Service (305) 600-5066
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