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When Ira is not at Mercedes Benz of Cutler Bay, he Enjoys Spending time with his Family and Traveling to Exotic places.","emailTxt":"Ira.Jones@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/1ba13bb21ee2.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"762480000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":543851,"personPtyId":50378773,"firstName":"Luis","lastName":"Gutierrez","titleText":"General Manager","emailTxt":"luis.gutierrez@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":411330,"personPtyId":37982784,"firstName":"Danny","lastName":"Kwock","titleText":"Sales Consultant","shortBioText":"Hi everyone,\r\n\r\nFinding the right cars 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Mercedes-Benz of Cutler Bay / smart center of Cutler Bay

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Cutler Bay / smart center of Cutler Bay Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2008

Mercedes-Benz of Cutler Bay - an authorized Mercedes-Benz Dealer located in Cutler Bay and serving the greater Miami are

...

a, Homestead, Pinecrest, Palmetto Bay and all of the Florida Keys. Whether you're visiting to search for your next Mercedes-Benz or contacting our Mercedes Service Department, we hope to help.

"Certified Affordable Luxury"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2178 lifetime reviews. Includes reviews of Mercedes-Benz of Cutler Bay / smart center of Cutler Bay from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 16, 2019

    My battery needed to be replaced and service was quick and painless. They provided me with a rental car that was much appreciated while I waited for my... car to get serviced. Staff was very polite and professional.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2019

    I am sure that if I was buying a car the buying process would be 5 stars. I received outstanding service with Mr. Kanzki and Mr. Appleton.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 11, 2012

    As we purchased our 2012 ML350, our first Mercedes-Benz, we were mightily impressed by Mercedes-Benz of Cutler Bay, for the following reasons: 1. Every... single per on with whom we came in contact made us feel special and welcome; 2. Our Sales Representative was knowledgeable, professional, customer-friendly and easy to deal with in every way; 3. The Sales Manager called us the next day to check on how our purchasing experience went; 4. Our Service Technician called us a day, or so, later to introduce himself and to offer his services - all in a very low-key manner; 5. The document preparation and closing process was handled by a real professional who made it all seem the easiest and oct comfortable thing in the world; 6. The dealership's premises were impeccable and welcoming and of the class that one would elect for M-B; 7. LAstly, the pricing and negotiating process was as simple as we have ever experienced - and we came away feeling food about the purchase. We will definitely return there for all our service needs and, more than likely, buy our next car there.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    24 people out of 24 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2019

    Extremely pleased and grateful for the service received at this dealer! My wishes were always taken into account to ensure my purchase was exactly what... I was looking for. Major thumbs up to Frank Aguilera, Vanessa Caravaggi, Oliver and Mariangel Giler!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2019

    Laura Delgado help me a lot to get my new car. I m very happy with my car and the wonderful customer service. This is my second car and I cone back for... the prestigious car and to see Laura for help. She is the best

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 14, 2019

    Oscar really made us feel comfortable as can be. Very professional and comforting, contacting us to make sure everything was swell even after the purchase.... thank you again!!! so much

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Oscar Yanes

    Sales Consultant

    (5.0) 35 reviews

  • 5.0 out of 5
    June 13, 2019

    The team at MB Cutler Bay always make me feel like a celebrity. The service I've received at MB Cutler Bay is a cut above anything I've ever experienced....

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2019

    The dealer complied with the offer received by e-mail. Laura Delgado is an excellent professional, fully committed with customer needs. Post car's delivery,... I have faced a water leaking though right forward column when I got a heavy rain. The issue has been fixed, but it is very disappointing to have this kind of problem in a new car. I hope that the dealer will provide full support in case of the consequences of such issue and repair.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Laura Delgado

    Sales and Leasing Consultant

    (5.0) 85 reviews

  • 5.0 out of 5
    June 13, 2019

    Adrian always treats me like family. He is kind and thorough. I get my car car back in great condition and my repairs completed quickly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2019

    My sales person, Ira Jones was excellent. Treated my wife and I with respect and made the purchase of our car a pleasant experience.

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    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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