[{"id":361636,"personPtyId":37967459,"firstName":"Laura","lastName":"Delgado","titleText":"Sales and Leasing Consultant","shortBioText":"Laura joined the Bill Ussery Family in 2016. Before she joined Mercedes-Benz, Laura spent 4 years as Sales Consultant of European Luxury and Exotic Vehicle Brands. She also spent 7 years working in Panama City, Panama selling vehicles and supporting Marketing for European Brands.\r\nFavorite part of her job is face-to-face interaction and build customer relationship for life.","emailTxt":"laura.delgado@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":102,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/a7fcd9a659c6.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1054425600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":86287,"personPtyId":37959876,"firstName":"Daniel","lastName":"Baster","titleText":"Sales Manager","emailTxt":"daniel.baster@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":55,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/341a10ec3557.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1070236800","industryStartDtUtc":"1070236800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411335,"personPtyId":37969225,"firstName":"Maribel","lastName":"Ramos","titleText":"Sales Consultant","shortBioText":"","emailTxt":"maribel.ramos@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/61ef752c729c.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1350475980","industryStartDtUtc":"1350476023","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":96450,"personPtyId":39848523,"firstName":"Oliver","lastName":"Ortiz","titleText":"Sales Manager","emailTxt":"oliver.ortiz@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":131,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/ffe5751cb87c.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"1104537600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411327,"personPtyId":48774127,"firstName":"Pablo","lastName":"Garcia","titleText":"Sales Consultant","shortBioText":"","emailTxt":"Pablo.Garcia@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/9bdc88e412b1.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411324,"personPtyId":37971226,"firstName":"Jose","lastName":"Alfonso","titleText":"Sales Consultant","emailTxt":"Jose.Alfonso@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/a257582a8833.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1022889600","industryStartDtUtc":"583718400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411337,"personPtyId":37982538,"firstName":"Albert","lastName":"Torres","titleText":"Sales Consultant","emailTxt":"Albert.Torres@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/17426f30049c.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1107216000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":541761,"personPtyId":48798483,"firstName":"Jean Pierre (JP)","lastName":"Basagoitia","titleText":"Sales Professional","emailTxt":"Jeanpierre.basagoitia@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/fbc260757eae.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67252,"firstName":"Carmen","lastName":"Arrazola","titleText":"Sales Representative","emailTxt":"carmen.arrazola@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/f99a3de0d297.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411328,"personPtyId":37982536,"firstName":"Alex","lastName":"Gonzalez","titleText":"Sales Consultant","emailTxt":"Alex.Gonzalez@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/d7c337291c5d.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1341100800","industryStartDtUtc":"662688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411332,"personPtyId":37969904,"firstName":"Joe","lastName":"Maya","titleText":"Sales Consultant","emailTxt":"Joe.maya@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/48dee999b2ef.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411333,"personPtyId":37969224,"firstName":"Jack","lastName":"Mitrani","titleText":"Sales Consultant","emailTxt":"Jack.Mitrani@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/8c956a65523e.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":541778,"firstName":"Carlos","lastName":"Gutierrez","titleText":"Sales Consultant","emailTxt":"Carlos.gutierrez@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/64af01faf416.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":16864,"personPtyId":37966664,"firstName":"Sergio","lastName":"Serrano","titleText":"Sales Representative","shortBioText":"","emailTxt":"Sergio.Serrano@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/c3d686c80eca.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1214870400","industryStartDtUtc":"922924800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411329,"personPtyId":37970356,"firstName":"Ira","lastName":"Jones","titleText":"Sales Consultant","shortBioText":"Ira has been in High-Line Car Sales over 7 years with BMW, And Now with Mercedes Benz of Cutler Bay. Ira is a true people Person and Enjoys giving Customers the BEST or NOTHING Experience they Deserve. When Ira is not at Mercedes Benz of Cutler Bay, he Enjoys Spending time with his Family and Traveling to Exotic places.","emailTxt":"Ira.Jones@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/1ba13bb21ee2.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"762480000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411339,"personPtyId":37982786,"firstName":"Oscar","lastName":"Yanes","titleText":"Sales Consultant","emailTxt":"Oscar.Yanes@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/94914a58ba91.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"852076800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":543851,"personPtyId":50378773,"firstName":"Luis","lastName":"Gutierrez","titleText":"General Manager","emailTxt":"luis.gutierrez@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/0f03fcd0a7b1.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":411330,"personPtyId":37982784,"firstName":"Danny","lastName":"Kwock","titleText":"Sales Consultant","shortBioText":"Hi everyone,\r\n\r\nFinding the right cars sales consultant is like looking for a needle in a hay stack.\r\n\r\nSo I wanted to give you a little hint.\r\n\r\nDanny Kwock\r\nYour car sales consultant.\r\n____________________________________________________\r\n\r\nHola a todos,\r\n\r\nEncontrar el consultor de ventas de coches adecuado es como buscar una aguja en una pila de heno.\r\n\r\nAsí que quería darte una pequeña pista.\r\n\r\nDanny Kwock\r\nSu consultor de ventas de automóviles","emailTxt":"Danny.Kwock@mbcutlerbay.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/1535c19143dc.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1362096000","industryStartDtUtc":"667785600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67255,"firstName":"Hugo","lastName":"Sanchez","titleText":"F&I Manager","emailTxt":"hugo.sanchez@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":96,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/4f3ec67b66be.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":14864,"personPtyId":37958467,"firstName":"Ewer (Ever)","lastName":"Aguiar","titleText":"Finance Manager","emailTxt":"ewer.aguiar@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":121,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/6b93f346b0f3.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1217548800","industryStartDtUtc":"991353600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":541781,"personPtyId":48798428,"firstName":"Janyll","lastName":"Henriquez","titleText":"Sales Leasing Consultant","shortBioText":"Originally from New Jersey, born in Dominican Republic. Been working at dealerships since 2011. I enjoy meeting new people, going to the beach, dancing, music. \r\nI'll be more than happy to be the sales person you choose to get your vehicle from; Come by! =]","emailTxt":"janyll.henriquez@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/c32bbacac633.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1314835200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":17282,"personPtyId":49528730,"firstName":"Ruben","lastName":"Abreu","titleText":"Service Manager","emailTxt":"ruben.abreu@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/1392be64f234.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"541555200","industryStartDtUtc":"541555200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":411331,"personPtyId":37969739,"firstName":"Roberto","lastName":"Llanes","titleText":"Sales Consultant","emailTxt":"Roberto.Llanes@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/5d06cddde3d6.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1083369600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":96605,"firstName":"Robert","lastName":"Damas","titleText":"Service","emailTxt":"robert.damas@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":92,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/5993076797d7.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":16177,"firstName":"Jose","lastName":"Castillo","titleText":"Service Advisor","emailTxt":"jose.castillo@mbcutlerbay.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/5d954a5f04ba.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":411325,"personPtyId":37970788,"firstName":"Robert","lastName":"Calle","titleText":"Sales Consultant","emailTxt":"Robert.Calle@mbcutlerbay.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/9eaa373858e6.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":541769,"personPtyId":48798730,"firstName":"Angel","lastName":"Alvarez","titleText":"Sales Professional","shortBioText":"If you don't know the difference between a \"sales consultant\" and a \"sales professional,\" come see me...","emailTxt":"angel.alvarez@mbcutlerbay.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/731d37047752.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411326,"firstName":"Felipe","lastName":"Canales","titleText":"Sales Consultant - Commercial Vehicles","emailTxt":"felipe.canales@mbcutlerbay.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/0a8cc62bf082.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411338,"personPtyId":37969741,"firstName":"Rafael","lastName":"Torres","titleText":"Sales Consultant - All Mercedes-Benz Vehicles and Sprinter / Metris Commercial Vehicles","emailTxt":"Rafael.Torres@mbcutlerbay.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/757e998791bc.jpg","drDealerId":29931,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"444441600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":543506,"personPtyId":50078591,"firstName":"Denie","lastName":"Harris","titleText":"Marketing Director","emailTxt":"denie.harris@billussery.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/6e02a1b62b92.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":541756,"personPtyId":48798732,"firstName":"Armando","lastName":"Rivas","titleText":"Sales Professional","shortBioText":"I have been in the car business for 35 years 15 in management. Now with all this experience will dedicate all my efforts in making your purchase of a New or Preowned a WOW purchase. Thank you See you soon .","emailTxt":"Arivas0606@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/396d65d38257.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":411334,"personPtyId":37969910,"firstName":"Eduardo","lastName":"Molko","titleText":"Sales Consultant","shortBioText":"I have been in the Luxury Auto industry for 13 years. I am well versed as to how customers love to be treated to have the best car buying experience.","emailTxt":"Eduardo.Molko@mbcutlerbay.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29931,"industryStartDtUtc":"1083369600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":543508,"personPtyId":50087853,"firstName":"Juanita","lastName":"Herrera","titleText":"Marketing Coordinator","emailTxt":"juanita.herrera@billussery.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29931/employees/bbcf273e81f0.jpg","drDealerId":29931,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Mercedes-Benz of Cutler Bay

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 4:00 PM

Mercedes-Benz of Cutler Bay Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2008

Mercedes-Benz of Cutler Bay - an authorized Mercedes-Benz Dealer located in Cutler Bay and serving the greater Miami are

...

a, Homestead, Pinecrest, Palmetto Bay and all of the Florida Keys. Whether you're visiting to search for your next Mercedes-Benz or contacting our Mercedes Service Department, we hope to help.

"Certified. Affordable. Luxury."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2395 lifetime reviews. Includes reviews of Mercedes-Benz of Cutler Bay from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 11, 2019

    I had been searching for the right car for about a week to trade in my lease. After exploring various options, we finally found a car that would fit both... my budget and liking. I worked with the sales representative Emiliano, and he was wonderful! He was very patient and advocated for me as a customer. He was easily accessible all week, and even waited for me to get off work in order to make the deal on the vehicle I finally chose that evening. The manager was very understanding, accommodating, and transparent about the entire process. In finance, Vanessa is amazing! She is both thorough and fast. While waiting, I was offered delicious coffee and cookies. I am extremely pleased with my experience, and would undoubtedly recommend anyone to visit Mercedes Benz of Cutler Bay.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your b...usiness!

  • 5.0 out of 5
    December 11, 2019

    My service advisor, Adrian, always goes above and beyond. I am always taken care of and he makes the process easy and quick.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your b...usiness!

  • February 11, 2012

    As we purchased our 2012 ML350, our first Mercedes-Benz, we were mightily impressed by Mercedes-Benz of Cutler Bay, for the following reasons: 1. Every... single per on with whom we came in contact made us feel special and welcome; 2. Our Sales Representative was knowledgeable, professional, customer-friendly and easy to deal with in every way; 3. The Sales Manager called us the next day to check on how our purchasing experience went; 4. Our Service Technician called us a day, or so, later to introduce himself and to offer his services - all in a very low-key manner; 5. The document preparation and closing process was handled by a real professional who made it all seem the easiest and oct comfortable thing in the world; 6. The dealership's premises were impeccable and welcoming and of the class that one would elect for M-B; 7. LAstly, the pricing and negotiating process was as simple as we have ever experienced - and we came away feeling food about the purchase. We will definitely return there for all our service needs and, more than likely, buy our next car there.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    24 people out of 24 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    Excellent Service and attention. Very Happy with price since customer service was exceptional. I liked a lot the waiting area and the loaner program.... Thanks again

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your ...business!

  • 5.0 out of 5
    December 10, 2019

    Excellent Service and attention, Kevin Laplanche and Dave are the best. Unfortunately I do not know the name of every single person I came in contact... with but great people.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Peter. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us wit...h your business!

  • 5.0 out of 5
    December 10, 2019

    Jose, Danny, Vanessa and Hugo made buying four vehicles an absolute breeze. Could not have asked for better service from the team. They are the best!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Michael. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us w...ith your business!


    Worked with:
    Daniel Baster

    Sales Manager

    (5.0) 55 reviews

    Jose Alfonso

    Sales Consultant

    (5.0) 29 reviews

    Hugo Sanchez

    F&I Manager

    (4.9) 96 reviews

  • 5.0 out of 5
    December 6, 2019

    Everything was perfect. The advisor Roman Hernandez gave information some information that I need to work with the Phone system, He was very helpful. Thanks...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your b...usiness!


    Worked with:
    Carmen Arrazola

    Sales Representative

    (5.0) 47 reviews

    Ruben Abreu

    Service Manager

    (4.9) 38 reviews

  • 5.0 out of 5
    December 6, 2019

    This is the best Mercedes Benz dealership hands down! When you come to this dealer, you're not just another number but you're treated as a friend or family... member. They are warm and inviting and extremely accommodating. I've never received amazing customer service like you get here! Jack and Janyll went above and beyond to show me different models of cars when I was indecisive about what I wanted and they continue to provide me customer service with questions I have and small details even after my car has been purchased. Ewer made the financial process super easy and made it so that I only had to sign and go which was awesome. Oliver is amazing as well and was able to get me the car I wanted in a very short amount of time. He did everything possible within his reach to make sure I was happy with my car buying experience. I highly highly highly recommend these individuals and the Mercedes Benz of Cutler Bay dealership!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your ...business!


    Worked with:
    Oliver Ortiz

    Sales Manager

    (5.0) 131 reviews

    Jack Mitrani

    Sales Consultant

    (5.0) 12 reviews

    Ewer (Ever) Aguiar

    Finance Manager

    (4.9) 121 reviews

    Janyll Henriquez

    Sales Leasing Consultant

    (4.9) 18 reviews

  • 5.0 out of 5
    December 5, 2019

    Thank you, Jose Castillo. Prompt and utmost attention, great service like always. Truly an asset to Mercedes - Benz of Cutler Bay. You're the best!!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to hear that. We agree that Jose is great and will be sure to pass along your feedback. If you ever need anything else, please do not ...hesitate to reach out.


    Worked with:
    Jose Castillo

    Service Advisor

    (4.9) 71 reviews

  • 5.0 out of 5
    December 5, 2019

    I'm super happy with my car and the deal I got from the dealer, they worked with me explaining everything and showing me all possible options, they worked... as a perfect team, they have everything ready for you within an hour or less once you decide!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you. We are always happy to help and appreciate hearing when our customers have a wonderful experience. We thank you for honoring us with your ...business!


    Worked with:
    Daniel Baster

    Sales Manager

    (5.0) 55 reviews

    Carlos Gutierrez

    Sales Consultant

    (5.0) 7 reviews

View More Reviews