Reviews
No fluids filled multi point inspection they barely washed the car just overall disappointed will not be taken my vehicle back there
No fluids filled multi point inspection they barely washed the car just overall disappointed will not be taken my vehicle back there
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback and are sorry to hear that you were not pleased with service. We will make sure to discuss this with the service manager so he may address his staff.
Had my car towed in after it broke down on the highway. Jim Morgan couldn’t have been more helpful getting me a car to use while they fixed it. Also Lucas Harris was so nice to deal with. They kept me updated on the progress of my vehicle.
Had my car towed in after it broke down on the highway. Jim Morgan couldn’t have been more helpful getting me a car to use while they fixed it. Also Lucas Harris was so nice to deal with. They kept me updated on the progress of my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. We're so happy to hear that Jim and Lucas provided you with a great experience.
I always have great service there. I would highly recommend them to anyone. I travel over an hour for their great service.
I always have great service there. I would highly recommend them to anyone. I travel over an hour for their great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Kim. We're happy to hear you continue to receive great service.
I was looking for a Tucson and went to a couple dealers. Bowser had the nicest staff and gave me the best price!
I was looking for a Tucson and went to a couple dealers. Bowser had the nicest staff and gave me the best price!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jean, Thank you for youor review. We are happy to hear you had a great experience!
Believe me, I shopped around they offered me the best price that I can find. I had a couple issues and they immediately took care of them
Believe me, I shopped around they offered me the best price that I can find. I had a couple issues and they immediately took care of them
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We're glad to hear you had a great experience with us.
They are efficient, professional friendly and reliable. The waiting area is clean, comfortable and they provide beverages and snacks.
They are efficient, professional friendly and reliable. The waiting area is clean, comfortable and they provide beverages and snacks.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve had two separate warranty repairs on my vehicle over the past two years, and both experiences were frustrating. Each time, it took over 8 months to get the repairs completed, and I had to escalate the issue to the service manager both times. The service advisor failed to return my calls and messages (around 10 calls each time over the 8-month periods), forcing me to visit the dealership in person to get updates. On one occasion, after speaking with the service advisor in person, she told me the parts were available, and we could schedule the repair. However, when we called to schedule and plan for how long the repairs would take, they couldn’t give us a clear timeline. After making alternative driving arrangements for multiple days, I was later informed that the parts were no longer in stock and on national backorder. While the parts department was very helpful (they deserve 5 stars), the lack of communication and poor customer service from the service advisor was extremely disappointing. Once the vehicle was finally in for repairs, the work was completed promptly, but the overall experience left a lot to be desired.
I’ve had two separate warranty repairs on my vehicle over the past two years, and both experiences were frustrating. Each time, it took over 8 months to get the repairs completed, and I had to escalate the issue to the service manager both times. The service advisor failed to return my calls and messages (around 10 calls each time over the 8-month periods), forcing me to visit the dealership in person to get updates. On one occasion, after speaking with the service advisor in person, she told me the parts were available, and we could schedule the repair. However, when we called to schedule and plan for how long the repairs would take, they couldn’t give us a clear timeline. After making alternative driving arrangements for multiple days, I was later informed that the parts were no longer in stock and on national backorder. While the parts department was very helpful (they deserve 5 stars), the lack of communication and poor customer service from the service advisor was extremely disappointing. Once the vehicle was finally in for repairs, the work was completed promptly, but the overall experience left a lot to be desired.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dealer was able to get me an appointment quickly for a check engine light issue. Back on the road the same day.
Dealer was able to get me an appointment quickly for a check engine light issue. Back on the road the same day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was fast and efficient. Waiting area is exceptional, very clean and comfortable. Service personnel very friendly.
Service was fast and efficient. Waiting area is exceptional, very clean and comfortable. Service personnel very friendly.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always friendly service and great to deal with. Vehicle is brought back to me all washed up.
Always friendly service and great to deal with. Vehicle is brought back to me all washed up.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair