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Reviews

Average Ratings

4.2
236 lifetime reviews. Includes reviews of Crown Ford Fayetteville from DealerRater.com
  • Best Shopping Experience

    I was shopping for a used truck and decided to visit Crown Ford because they have a great selection. I am so glad that I did. The salesman took th...

    Dealer Response

    Thank you so much for the opportunity!!


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    I was shopping for a used truck and decided to visit Crown Ford because they have a great selection. I am so glad that I did. The salesman took the time to figure out which trucks best fit my needs and showed me each one of them. They worked with me on the price and got me a great rate on my loan. The entire staff made me feel like I was their most important customer. Buying a vehicle can be a headache but they made the process enjoyable and painless. I would highly recommend visiting Crown Ford when you are in the market for a vehicle. Thanks Crown!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the opportunity!!


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  • Awesome experience
    January 26, 2017

    Bought a car 2 months ago and Airika Brown was awesome she helped and answered every question. I would suggest you ask for her, she made the stre...


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    Bought a car 2 months ago and Airika Brown was awesome she helped and answered every question. I would suggest you ask for her, she made the stress of buying a car so less stressful.

    Does recommend this dealer

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  • Neici is amazing!
    January 26, 2017

    Neici was very helpful. I'm currently searching for a new vehicle and absolutely hate feeling pressured. She was very patient since this is my fir...


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    Neici was very helpful. I'm currently searching for a new vehicle and absolutely hate feeling pressured. She was very patient since this is my first major purchase. I had reservations about Ford vehicles, but she definitely eased my mind. I know I'll be coming back to her when I am ready to take that step just based on how comfortable she made me feel.

    Does recommend this dealer

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  • Bad experience at crown ford service department
    January 12, 2017

    I dropped off my 2015 Ford GT to get my headliner replaced, when came back to pick up my car I find out that some of my military gears that I had ...

    Crown Ford Fayetteville

    We apologize for the experience you had and regret that you your visit went as described. Please give us a call at 910-826-6101, as we'd appreciat...


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    I dropped off my 2015 Ford GT to get my headliner replaced, when came back to pick up my car I find out that some of my military gears that I had in the the back seat got stolen, so I immediately went and check my trunk cause I just bought an oil filter for the car, guess what, it was gone! I was pissed off. Hope this doesn't happen to any you account for stuff before you leave your car at crown ford .

    Does not recommend this dealer
    Came in for service or repair
    Crown Ford Fayetteville

    We apologize for the experience you had and regret that you your visit went as described. Please give us a call at 910-826-6101, as we'd appreciate the opportunity of working with you to look into this.


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  • Great Experience!!

    So far it has been the best experience I have had buying a car. The manager, Todd Pascarella really made sure his staff got us exactly what we wer...


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    So far it has been the best experience I have had buying a car. The manager, Todd Pascarella really made sure his staff got us exactly what we were looking for and the best price possible!! In the past I have seen the staff at other locations get frustrated when you as a buyer continue to ask questions and request to see other vehicles. The staff at Crown Ford never once complained regarding the multiple request I had to go back and look at the different trucks or the multiple request to get me the best price possible!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Hide and Seek

    Hide and seek is what it feels like when trying to reach someone other than your sales person to correct a problem. The Sales Manager is hard to ...

    Dealer Response

    Mr. Newkirk, we do apologize that you've had difficulty getting in touch with us. This has been brought to the attention of our managers and a sal...


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    Hide and seek is what it feels like when trying to reach someone other than your sales person to correct a problem. The Sales Manager is hard to reach and only provides bits of answers. He finally referred me to the GM, and the GM totally ignored me. (No response to emails, phone calls or visits) I've called and visited this location several times over the past 3 weeks to resolve this issue, only to be told that the person I need to see is not here or that the GM said that the sales manager will be back or that they need to research the problem. To his defense, the Sales Manager did tell me that he supports my side and that he feels I am entitled to what I'm asking. Bottom line is I was promised something during the sale of a 2016 Ford F150 Plantium. Crown ford has not delivered nor do they appear interested in righting this wrong committed on a repeat customer (vet). I've been patience and honest a with them, but I have not received the same treatment. Catch them if you can. CW4 (R) Curtis Newkirk

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr. Newkirk, we do apologize that you've had difficulty getting in touch with us. This has been brought to the attention of our managers and a sales manager will be contact with you.


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  • A Wondeful help
    December 20, 2016

    Mr. Treyveon Jackson was very helpful in helping me find a car. He was on point with information and he provided great service . It is a pleasure ...


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    Mr. Treyveon Jackson was very helpful in helping me find a car. He was on point with information and he provided great service . It is a pleasure to know that there is someone who understands your position. Thank you so much for your help. Happy Holidays to his family .

    Does recommend this dealer

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  • Good review and helpful people
    December 20, 2016

    Knowledwge service very nice and good representative. He made me feel comfortable and wanted to buy the car if time permitting. Will be back later


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    Knowledwge service very nice and good representative. He made me feel comfortable and wanted to buy the car if time permitting. Will be back later

    Does recommend this dealer

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  • Review

    Good customer service and well knowledgeable sales representative an example is Thaddeaus I came there to see what was on the lot, and he took goo...

    Dealer Response

    Erin, thank you for taking the time to leave us feedback!


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    Good customer service and well knowledgeable sales representative an example is Thaddeaus I came there to see what was on the lot, and he took good care of me by showing and explaining to me so many thing about a particular vehicle that I was interested in get more than a sales representative at Crown Dodge that I went to. I have decide to come in today to buy just from him by 3:30pm

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erin, thank you for taking the time to leave us feedback!


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  • Professionals

    I came in looking for a good commute car and thinking i would feel pressured by salesperson but instead i received good information on different c...

    Dealer Response

    Thank you, Alicia, for reaching out to us. Your opinion plays an integral part in our customer service.


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    I came in looking for a good commute car and thinking i would feel pressured by salesperson but instead i received good information on different choices (narrowing down my decision) and my salesperson cameron was professional and personable. Thank u so much.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Alicia, for reaching out to us. Your opinion plays an integral part in our customer service.


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