Gaylord Sales & Leasing

Reviews

4.5 out of 5 4.5
295 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 27, 2019

    Steve was great to deal with, we didn’t feel pressured to buy, he was pretty chill, and we got a great deal. I would highly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 25, 2019

    I can’t even imagine a better long-distance buying experience or better customer service! I’d been looking for the perfect used Chrysler... 300 at the right price for a couple months when I happened upon the one listed at Gaylord. It was late on a Sunday night when I hit submit on the TrueCar inquiry, and first thing Monday morning I received my first response from Steve. Nervous about committing to the buy at distance, we exchanged emails before he suggested I just call him while he walks around the vehicle to answer whatever questions I had and he reassured me they sold cars online all the time. After the virtual walk-around, I asked if they could hold it while I made arrangements to travel the 500+ miles from Omaha, thinking I could get there within a couple days. But because of some work schedule challenges, I wouldn’t be able to get there until 10 days later, but with proof of the plane ticket, they held the car for me! Fast forward ten days… Steve meets me at the office before they open so I can get on the road as early as possible to make the long drive home. Both Steve and Betty made me feel right at home during a couple long delays in finalizing my personal financing and offered to load me up with snacks for the road. These folks went out of their way to make this an extremely pleasant first experience at buying a car online and have set a very high standard for other future purchases. Thanks Steve and Bet!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • November 3, 2017

    I love these guys/gals. Family operated and owned and they made everything easy. My wife and I knew what we were looking for and we got the vehicle that... we absolutely loved for $4,000 under book. They were in an enjoyment to work with and we would recommend them to anyone. When it came time to do paperwork, we went to lunch and when we came back everything was ready and it took 10 minutes to sign. It was probably the easiest and best car buying experience we've ever had.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mark for the kind words! We are always striving to make every purchase as easy as possible at Gaylord Sales & Leasing!

  • 5.0 out of 5
    January 25, 2019

    Awesome truck awesome people easy painless buying experience Thanks to the Gaylords the truck was what I wanted had been looking for a month plus saw... this one very clean low miles perfect !!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 10, 2018

    We live in Albuquerque and are looking for an F250. We found the perfect truck on cars.com at Gaylord Leasing in Aurora Colorado. We spoke with Steve... on Thursday morning and made agreements that we would drive from Albuquerque to Denver Friday to look at this truck. He promised to hold it for us and we agreed to text/call him when we left on Friday morning. We are serious buyers. Thursday evening, Ron called to say the truck had been sold! What kind of promise is this? Do not trust anything these guys say. They broke their promise and would not hold a vehicle one day for a serious buyer. Beware. This dealership advertises on the internet but will not do anything to facilitate buyers who live more than 20 minutes away. Do not go there.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you John for making us aware of a problem! People come from all the over the country for our great vehicles at great prices at Gaylord Sales &am...p; Leasing and we strive to meet everyone's needs. However we drop the ball, because one person was selling the vehicle that another person was promising you. We deeply apologize to you for any inconvenience or miss understanding. Moving forward we have implemented procedures to keep this from happening again. Thank you John for brining this to our attention.

  • 5.0 out of 5
    March 27, 2018

    Very good experience,Gaylord was very friendly and explained everything in detail. Highly recommend. Sure it will come back again everything was very easy... and we are very happy with our car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Blanca for your kind words! We are always striving to make every visit a very good experience at Gaylord Sales & Leasing!

  • 5.0 out of 5
    October 20, 2017

    Met Ron on a Saturday by special appointment. Bought truck that very same day. Ron was honest as to the origin of the truck and the repairs and such... they performed to make it ready for sale. The next day, the “check engine” light came on however problem did not affect performance of the truck. Contacted Ron who said he would make it right – I just needed to bring it to their preferred Auto Shop in East Denver. Brought it down, made the repairs and Gaylord picked up the tab – no questions. Ron is a great guy to buy from. Will probably buy my next tuck from them. Thanks Ron – and thanks Gaylord for the cookies, they were delicious!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mark for your kind words! We are always striving to go the extra mile at Gaylord Sales & Leasing!

  • 5.0 out of 5
    September 15, 2017

    I am really treated with best customer service., calling in to see Toyota Highlander on National Holiday, arranging for test drive and buying process in... the same day. I would rate 10/10 for customer care. This place is highly recommended for all!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Yadhav for your kind words! We are always striving to treat everyone with the best customer service at Gaylord Sales & Leasing!

  • 5.0 out of 5
    December 14, 2016

    Steve was very helpful and professional, keeping us informed throughout the process. He fully described both the assessment and preparation of the car.... We expect to work with Gaylord Leasing on another vehicle in a few months.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Charlie for your kind words! We look forward to working with you again at Gaylord Sales & Leasing Co!

  • 5.0 out of 5
    October 14, 2016

    We had a great car buying experience! We would definitely go back. We are from out of town, so I had my sister drive the Toyota Highlander first to make... sure it was good enough to drive 4 hours for. The SUV was in excellent condition but it was the customer service Steve gave that tipped the scale and made my husband and I drive over the mountains to see it for ourselves. They work by apt which is a smart way to do it. The shop is clean and everyone was warm and inviting. We feel we got an excellent car and an honest deal. Out of all the dealers I spoke with while searching for a car (about 10) Steve responded the fastest and followed through on what he said he would do. We would definitely recommend Steve and Gaylord Sales & Leasing to our friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Marika for your kind words! We are always striving to give everyone a great buying experience at Gaylord Sales & Leasing Co!

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