Reviews
Courteous staff and relatively quick service if you go
Courteous staff and relatively quick service if you go early enough in the morning, gets quite busy after 10am
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you found our staff courteous and the service efficient during the early hours. You're absolutely right—things do tend to get busier after 10am, so early visits are a great strategy.
They do good work on the car, and communication is
They do good work on the car, and communication is excellent. The service department is very professional. The only complaint I have is they charge a 3% premium if you pay via credit card, which I feel is unbecoming of a high end car dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Jon. We're glad to hear you were happy with the quality of work and our team's communication and professionalism. We understand your concern about the credit card fee and will be sure to share it with management for review.
Had another excellent customer experience with my Service
Had another excellent customer experience with my Service Manager, JT. He’s the best! Friendly, knowledgeable, professional, helpful guy. I truly appreciate all his hard work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We’re thrilled to hear that you had such a positive experience. He truly is a valuable part of our team, and we’ll be sure to pass along your appreciation for his hard work!
Gabriel did a great job communicating with me on progress
Gabriel did a great job communicating with me on progress and recommendations for my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that Gabriel kept you well-informed throughout the process and provided helpful recommendations. Clear and consistent communication is something we value, and it's great to know Gabriel delivered that. We appreciate your visit!
I really struggled with working in my recalls due to
I really struggled with working in my recalls due to scheduling, living too far away, no loaners, etc I just kept putting them off letter after letter! When I received an email from local Gunn service department personnel that a loaner was available and detailing what I needed, I responded right away and was contacted immediately for an appointment within the week! My advisor, JT, communicated thoroughly & efficiently, answered all my questions, and performed and delivered my vehicle as promised. I am so grateful that something that caused me great stress was handled so well by Gunn. Thank you, Gunn Acura, for making my recall service as simple & painless as possible. And I sure am looking at that 2025 MDX loaner I enjoyed for a few days !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your experience! We understand how frustrating and stressful recall scheduling can be, and we're thrilled to hear that JT and the Gunn Acura team were able to make the process smooth, stress-free, and convenient. It’s great to know the communication, service, and loaner vehicle exceeded your expectations. We truly appreciate your trust and are so glad we could turn things around for you. And yes—that 2025 MDX is a beauty! We hope to see you again soon!
My service advisor, Decklin (sp?
My service advisor, Decklin (sp?), was very attentive and knowledgeable. He kept me informed and educated throughout the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re so glad to hear that Decklin provided attentive and knowledgeable service throughout your visit. Keeping our customers informed every step of the way is a top priority, and we appreciate you recognizing his efforts. We’ll be sure to pass along your kind words!
I’ve always had a great car buying experience with Felix
I’ve always had a great car buying experience with Felix and the Gunn Acura sales staff. Very friendly and attentive to my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and continued support! We’re thrilled to hear that Felix and the Gunn Acura team consistently provide you with a great car-buying experience. Your satisfaction means a lot to us, and we truly appreciate your loyalty!
From the first visit to the final purchase of the
From the first visit to the final purchase of the vehicle, the experience was exceptional. Scott and Matt were both professional and patient throughout. I would highly recommend Gunn Acura to friends and family. Matt and Scott deserve a rating of 10/10. Thank you, Gunn.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words and recommendation! We're thrilled to hear that your entire experience—from your first visit to purchasing your vehicle—was exceptional. Scott and Matt truly appreciate the shoutout and are proud to have earned your 10/10 rating. Welcome to the Gunn Acura family!
The sales team at Gunn Acura are amazing.
The sales team at Gunn Acura are amazing. I loved their no haggle, one price selling system. They made it so easy and relaxed to buy a car. I highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our no-haggle, one-price approach and that the buying process felt easy and relaxed. Our sales team works hard to make every experience smooth and stress-free. We truly appreciate your recommendation!
Roland did an amazing job with keeping me updated with my
Roland did an amazing job with keeping me updated with my car. He went above & beyond to ensure I was happy with the outcome. Thank you Roland!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience! We're so glad to hear that Roland went above and beyond to keep you updated and ensure your satisfaction. His dedication to excellent customer service truly makes a difference. We'll be sure to pass along your kind words—thank you again!