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Mercedes-Benz of Rocklin

4.5 out of 5 4.5
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Rocklin Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2008

At Mercedes-Benz of Rocklin, we are committed to delivering exceptional value and service from the minute you enter our

...

Showroom or website, throughout the life of your vehicle and beyond. We look forward to seeing you in our dealership and hope the information on this website will help you get to know us better. Please call our Internet Sales Manager, for assistance or to schedule an appointment.

"Family Owned since 1958"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
1440 lifetime reviews. Includes reviews of Mercedes-Benz of Rocklin from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 15, 2019

    They got the car we wanted. We love our car. We just need to figure out all the amenities on it. The staff was friendly, helpful and we love the ambience... of your showroom. The manager ,Mike, was especially helpful. We have a Mercedes rv and the service has always been exceptional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback. We're happy to know you love your car. Don't hesitate to contact us and we will be happy to have someone review all the ...great amenities and features of your beautiful new Mercedes Benz~


    Worked with:
    Greg Burnett

    Service Advisor

    (4.5) 181 reviews

    Casey Shears

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 15, 2019

    They are honest and professional. I like everything from that dealer. Buying process was fast and reasonable price I paid for van. Service at this dealership... is fast and no complaints.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know Alex, Greg, and our Sprinter team earned a 5 star review!


    Worked with:
    Greg Burnett

    Service Advisor

    (4.5) 181 reviews

    Alex Sepulveda

    Sprinter Sales Manager

    (4.4) 17 reviews

  • March 22, 2012

    2011 C300 yeah baby!!! Love my new car!! Greeted quickly with no pressure (and didn't feel like road kill with vultures over us haha!) Loved our salesman... Tom Emerson, got to meet the manager Bob Hunter, very nice, and the finance guy Andrew was VERY thorough, maybe too much, that took some time but wasn't to painful! lol! Over all good experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 13, 2019

    I had a great car buying experience at Mercedes-Benz of Rocklin. As a rule, I do not like high pressure sales tactics or having to deal with five or six... people in order to buy a car. Tony Alexan was very pleasant to deal with. He did not promise me anything he could not deliver. I dealt with Tony and one other person. Most of the contact was from my home (a first for me). After I bought my S550, I had a problem. Tony and Michael Danilov resolved my problem above and beyond my expectations. I would highly recommend Mercedes-Benz of Rocklin to anyone looking to buy or lease a Mercedes-Benz.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to recognize Tony and Mike and their efforts to provide you with the best service possible!


    Worked with:
    Tony Alexan

    Internet Sales Manager

    (4.8) 45 reviews

  • 4.0 out of 5
    November 13, 2019

    Not happy with the service. My understanding that all safety concerns and oil changes with filters was completed! Not sure all was done. Tires I was... told are rotated and balanced and checked for air! Two days after I left the pressure light came on and all tires were under inflated by more than 10psi. Makes me concerned because of the low mileage on our car that all services were done as required.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Scott Parry

    Service Advisor

    (4.5) 25 reviews

  • 5.0 out of 5
    November 12, 2019

    Great customer service and integrity ever in all my experience regarding working with others in car repairs. Eric genuinely listens and collaborates with... the customer and his team in assessing services needed. Most appreciated was his demonstrating diligence not only in assessing the correct repair, but also continues to provide helpful information regarding progress being made, extending integrity (which has been reflective of my experience with Rocklin Mercedes), to also inform me of a warranty still in place that covered the cost of the repair my car needed. Amazing! Thank you Rocklin Mercedes! MJ

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to recognize Eric with a great review~


    Worked with:
    Eric Treibull

    Assistant Service Manager

    (4.7) 113 reviews

  • 5.0 out of 5
    November 12, 2019

    These guys rock. Always above and beyond sales and service. Teddy and Mike are the best and take care of everything and more. They continue to impress... with each encounter!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our goal is your complete satisfaction! Thanks for the great review~


    Worked with:
    Michael Dougherty

    Service Advisor

    (4.8) 41 reviews

    Ted Mavritsakis

    Internet Sales Manager

    (5.0) 13 reviews

  • 5.0 out of 5
    November 9, 2019

    Best mercedes service I have come across so far. Very supportive staff. They were helpful, took time to consider my issues, and helped me in fixing the... issues on time.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We think of our customers as part of the Mercedes Benz of Rocklin family. Thanks for the feedback~


    Worked with:
    Eric Treibull

    Assistant Service Manager

    (4.7) 113 reviews

  • 5.0 out of 5
    November 9, 2019

    Made my appointment that day it happened on the way to work or I need it replaced. Eric got me in got me a loaner car had the parts for my car they test... drove it and I picked it up the next day. Excellent customer service. Thanks Rodney

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review! We're lucky to have Eric and a great service team~


    Worked with:
    Eric Treibull

    Assistant Service Manager

    (4.7) 113 reviews

  • 5.0 out of 5
    November 9, 2019

    Great experience. Will definitely recommend my friends and family to buy from Mercedes-Benz of Rocklin and specially work with Tony Alexan. Happy with... my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the review and we appreciate the recommendation!


    Worked with:
    Tony Alexan

    Internet Sales Manager

    (4.8) 45 reviews

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