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Reviews

Average Ratings

5.0
20 lifetime reviews.
  • i needed a good deal

    thank you Russel Walker and Koons Falls Church Ford I needed a car and I had a small budget to went to cars.com and looked at the reviews and saw...

    Dealer Response

    Thanks for the review Debbie! Congrats on the Escape!


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    thank you Russel Walker and Koons Falls Church Ford I needed a car and I had a small budget to went to cars.com and looked at the reviews and saw russel walker had several great 5 star reviews so I went to koons falls church ford and asked for russel . I am so glad I did he was great ! He listened to me and help me get the perfect car a 205 Ford Escape it was almost new and in my budget. It's so nice to work with someone who really cares and works hard to meet my needs. the Escape is great now I never have to worry about repairs or big bills just 1 easy low monthly payment. I'm on my way to Florida for worry free vacation .Thanks to my decision tobuy from Russel If you are thinking about or are ready to buy a car suv or truck go meet with a great sales professional Russel Walker Koons Falls Church Ford tell them Debbie sent you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review Debbie! Congrats on the Escape!


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  • Came to window shop, ended up buying!

    Jim Stone was quick to respond to my "more info request through email". He called and I told him which car I was interested in. I went to visit an...

    Dealer Response

    Thanks for the review!


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    Jim Stone was quick to respond to my "more info request through email". He called and I told him which car I was interested in. I went to visit and no fuss about upselling me to buy another car. Car just got posted less than 24 hours and still had dings and scratches on it but promised, in writing, to deliver the car flawlessly. I'm just waiting on my car to be ready with its cosmetic repairs. In the meantime, they have another car for me to drive. No rush on the repairs! I want it done right the first time. 2nd review to follow...Oh, him and Rick (finance) mentioned a lower interest rate than my credit union and they did! Awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


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  • Excellent experience

    I had a really good experience at Koons Outlet. Mr.Jim and Mr. Rick are extremely knowledgeable and easy to talk, they did they best and helped m...

    Dealer Response

    Thank you for the review!


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    I had a really good experience at Koons Outlet. Mr.Jim and Mr. Rick are extremely knowledgeable and easy to talk, they did they best and helped me to choose the car. Special thanks to the finance manager Mr. Rick, he helped me with financing and choosing excellent warranty plan.I really appreciate it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the review!


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  • Amazing

    I'd been shopping for a used car all weekend. Putting up with the typical crap at every dealer. I had just about given up when I arrived at Koons ...

    Dealer Response

    Thank you for the review!


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    I'd been shopping for a used car all weekend. Putting up with the typical crap at every dealer. I had just about given up when I arrived at Koons Outlet in Falls Church, let me tell you what a amazing experience I had. From the very knowledgeable sales person Nate, to the manager Mike, I have never been involved with a car buying experience that was completely pain free. I purchased a Certified Ford Fusion and could not be happier. They kept me informed with what was going on from start to finish. 100% transparent, I left there with every question answered and every promise fulfilled. If you are looking for the best car buying experience don't go anywhere but Koons Used Car Outlet in Falls Church.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for the review!


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  • excellent car buying experience!

    Just bought a used car here and got a great deal. The staff was knowledgeable and friendly. They went above and beyond any expectation i could hav...

    Dealer Response

    Thank you for the review Kristi!


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    Just bought a used car here and got a great deal. The staff was knowledgeable and friendly. They went above and beyond any expectation i could have imagined and made my car buying experience amazing!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review Kristi!


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  • Excellent Customer Service

    I would like to thank and recommend Wilson Alvarez and the staff at Koons Outlet for the Outstanding Customer service that I received. I recently ...


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    I would like to thank and recommend Wilson Alvarez and the staff at Koons Outlet for the Outstanding Customer service that I received. I recently purchased a Honda Civic from Koons Outlet and was very happy with the service. Wilson was very patient and very knowledgeable about all makes, models and warranties. I was so happy that my boyfriend came the same evening and bought a Mazda3. Thank you for the great deal and superb service!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful experience

    I had a great time buying a used car at the koons outlet in falls church. They made the whole process very easy and stress free. Aaron Kahn did a ...


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    I had a great time buying a used car at the koons outlet in falls church. They made the whole process very easy and stress free. Aaron Kahn did a great job showing me the car and all of its features.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wow'd for my first car!

    I had a great experience buying a wonderful 2011 Toyota Camry from Aaron Kahn at the koons outlet. He answered all of my questions and made the wh...


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    I had a great experience buying a wonderful 2011 Toyota Camry from Aaron Kahn at the koons outlet. He answered all of my questions and made the whole process simple for me to understand. I would send my friends or family to buy a car here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I bought my F150 from Koons Outlet. Im very happy with the deal and friendly atmosphere. Wilson, Greg and Anward made my buying experience smoo...


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    I bought my F150 from Koons Outlet. Im very happy with the deal and friendly atmosphere. Wilson, Greg and Anward made my buying experience smooth and quick. I will recommend Wilson to my family and friends. Thanks a lot!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • First time buyer

    George was terrific. He gets the fifth star. Over the last 40 years all the cars that I have purchased have been private deals. I felt there was l...


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    George was terrific. He gets the fifth star. Over the last 40 years all the cars that I have purchased have been private deals. I felt there was less chance of being ripped off and a lot less pressure. In a matter of minutes George made it easy to trust him. A lot of things had to be worked out, but George made it happen. In the end I purchased a pre-owned 2011 Mazda 3 with 43,000. My commute to work is two hundred miles a day. Sometimes it adds up to a thousand miles per week. It's such a great car that sometimes it seems like the ride only takes 20 minutes. Thanks, Koons. And most of all thank you, George.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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