CarMax Huntsville

3.0 out of 5 (3.0) 2 reviews

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Used

Average Rating

3.0 out of 53.0
2 lifetime reviews.
this dealer
3.0 out of 5
Customer Service
1.0 out of 5
Quality of Repair
2.5 out of 5
Overall Facilities
2.5 out of 5
Buying Process
Not Applicable
Friendliness
Not Applicable
Pricing
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Reviews

  • 5.0 out of 5
    Bought and sold
    June 24, 2017

    After checking all around for a lightly used Honda or Toyota minivan, I settled on CarMax since they had the ability to transfer several possible cars... from nearby stores. I requested a transfer from Birmingham and it arrived earlier than promised. I test drove it, waited a week to make a final decision and made the purchase. The whole transaction was done professionally and without any extra sales pressure or tactics. This is the 2nd car in the last 6 years I've bought from CarMax and I'd certainly shop them again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

  • 1.0 out of 5
    Very unhappy...
    February 5, 2017

    I visited CarMax with my sister the last week of January, test drove a car, found one that I wanted in my price range and the salesman, LaRon, ordered... for it to be sent to the Huntsville store. A few days later, I saw a car on their website that I was interested in as well. LaRon did not tell me that I could not view more than one car so he cancelled my first car and had the second car sent for me to view. I was prepared to buy one of the two cars on the spot. He should have explained the process to my sister and myself. So, I came home with no new car after waiting two weeks. I would not recommend LaRon at all...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 6 found this review helpful. Did you?

CarMax Huntsville
6364 University Dr NW Huntsville, AL 35806
Used (256) 513-7593
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