Poor follow up
had a good experience setting up an appointment and test driving the car. But had two issues that soured my experience with TSG. First, when I was looking at the car the sales person assured me the Toyota Tacoma came with a 6 cylinder engine and he repeatedly assured us when I brought my son to look at the car that it was a 6 cylinder. I didn't have any reason to doubt him and since the truck had limited mile on it and still was on warranty I didn't take it to my mechanic to confirm what the truck was. Imagine my surprise when I took it to the dealer and was told they don't see many of these 4 cylinder engines. I would not have bought the car as the towing capacity is half as much as the 6cylinder. Also the Carfax pricing stated it was a great deal but when you plug the actual specifications of the truck into KBB the price average to above average. When I tried to call the dealership to discuss was transferred to the sales managers phone. To date I have left 5 messages and have heard nothing. My second issue was when I bought the truck they took my license to make copies. The next day I realized my license was missing and didn't recall getting it back. I called the salesman left a message inquiring if he had it. I received no answer. I called the main switchboard and the receptionist took my information and said they would call if they had the license. I never heard back so I got a replacement license, after standing in line at the DMV for heater than 3hrs, not an easy task in this Covid environment. A week later I had to stop by the Dealership and the salesperson casually come up saying he has my license. Very annoying. Before I bought the truck he was very attentive calling frequently but after the sale it has been Crickets from the dealership. For a dealership that has supposedly won all these awards for being best in the Country their service and follow through is poor. All said and done I Agee with the other reviews they are just like every other used car lot, kind of dishonest and out for the sale only.
Thank you for your input, This is something we will look into.
Very poor financial system
Initially this seemed like a great transaction, however, is that it has been a month, and my prior loan has STILL not been paid off, the bank my last loan was with has turned the loan over to collections!!!! We contacted TSG and they stated there was a 10 day hold period after purchasing a vehicle prior to payoff, yet it was purchase Feb 18th. Absolutely unacceptable. Not to mention they are wanting me to come in now and pay almost $200 for their under payoff. This is very poor financial practice. Pretty sure in the grand scheme of making money, a business would realize they should not take so long to pay off loans. I am absolutely furious about this, especially since I have already set up payment for the new vehicle!!!! Their good reviews are because they ask you to leave a review before you leave, the day you purchase.
I am Stan Willoughby the general manager of TSG Auto. I take great pride in our customer service and I know that following up on each complaint is very rare but it is my personal goal to be hands on always. We review our customer reviews daily to make sure every person that comes into contact with TSG Auto is happy. I want you to know that I take customer satisfaction very seriously. I would like to speak with you regarding this matter so I may rectify the situation. If you would please respond as soon as possible via my phone or by email. Thank you, Stan Willoughby General Manager, TSG Auto 303-805-4883, Stan.firstname.lastname@example.org
This place was a really good store to shop at because I was able to look at many different types of cars and help me see what I want in the future
Thank you so much for the positive review!. Here at TSG Auto we strive to reach 100% Customer satisfaction so it is pleasing to know you were happy before even leaving the lot with your vehicle. I hope you think of us again in the future the next time you are in the market for a vehicle. Have a nice day!
Justin and Jay were simply awesome!
Justin and Jay made this car buying experience a breeze! Justin was energetic and great to work with; not even a bit pushy. Jay helped us with the loan paperwork; aside from being a super friendly guy, he made the loan process short and stress-free. I would definitely recommend them and would go back to them for my next vehicle.
BUYING my wife a suburban
I live in New Mexico and I traveled all this way for a 2012 suburban for my wife! We've been wanting a suburban for years now and could not find a good deal because of the price they go for! Here at TSG was the best deal and the dream rig my wife has been looking for! Thanks DEAN JOHNSON for making this trip and car buying experience very easy and hassle free!
Armando, Wow thank you for taking such a trip to see us, I am so glad Dean found you just the right Suburban and could get you in and on your way so quickly. Thank you again for coming all the way from New Mexico I'm so glad we made it worth your while. Have a great day.
The best experience ever buying a car. I didn't have to haggle; they didn't jerk me around over price. They also respected me and my time . Justin was easy to relate to and didn't have that used sales car guy fake persona that is so evident in the industry. I hope he stays that way! I would definitely recommend this dealership.
Thank you for your review. I am so proud of my staff at TSG Auto and Justin is just one of the really great sales people we have here. I am so happy he gave you the service you deserved and made you feel welcome. Thank you again for your review and have a great day.
This is the second truck I bought from TSG. Jeff "JZ " was excellent. My experience was fun and it did not take to long.
Roger, Thank you for your review, It is our goal to make every customer feel like they are heard and respected. Jeff really is a great sales person and make our customer feel very welcome. Thank you for the recommendation and the review. Have a great day.
A perfect ASSOCIATE.
Our Sales Associate, Jeff (JZ) Zweben, was very kind,helpful, and enthusiastic. He was very attentive. He helped all our needs. Along with giving us some offers and a good deal.
Jeff Z was wonderful to work with. Was not in a rush and allowed me the time think over my decision for a few weeks. Chris in Finance was also a pleasure to work with. Very nice dealership with wonderful people.
good all-around experience, and i love my new (used) 4Runner!