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Employee said my needed service was "just a recall" like it was unimportant since I wasn't being charged and big differance about time... it took to get work done over the phone while making appt. & when I get there
Great people, great cars . Very nice facility and awesome selection
Great experience buying our 2016 Accent. Christian Hicks was very professional, as were the other employees we encountered. While we waited for bank results,... the receptionist and another salesman were very friendly and talked with us to pass time. When results came in, Christian laid everything down in front of us payment wise, with a few different down payment amounts. I never felt pushed into the sale, he stayed past business hours to help us twice. Took us personally on a test drive and explained all the "bells and whistles" of the car. (Which I really liked) If you want a great experience, definitely visit here.
Jerome is an excellent sales man. He knows how to find the car for you! The facility is well kept and clean. Service department are super friendly and... accommodating.
Our sales rep. Ross was such a pleasant guy to work with. He was professional, courteous and very knowledgeable. We couldn't have been given more attention... and assistance and we will be certain to tell our friends and family what a great experience we had in buying our new car. By the way, we love this car. Everyone there at Hawthorne dealership was so helpful and nice. thanks
Purchased a 2016 Hyundai Veloster in November 2016. Mike and Matt were great to work with during the ourchasing process. Both were very patient and... worked diligently to make the process smooth and worry free. I feel I made a great decision in purchasing my first Hyundai.
First they use the old pressure sale tactics, then there service dept is the worst and they don't tell you everything up front , also when you call them... to ask a question , nobody can connect you to the correct dept , after 4 phone transfers they tell you to call back , I have warned everybody I run into never to buy from them , and last my wife totaled the car and we have to get a new one so they lost out on another sell ,.
Great place to buy a car. Love the Keith Hawthorne Guarantee they have on some of their vehicles. Sales people were very helpful and they also took care... of my 7 yr old. Highly recommend going to them first to buy your next vehicle.
I haven't had good luck with my last several cars. My 2013 Prius v was rear-ended in an accident and declared totaled. Looking for another car with a... lot of room and great fuel mileage, I chose the 2014 Passat TDI as its replacement. Well we all know about the VW diesel problem and was prepared to wait for the buyback. But the A/C stopped working and the dealer quoted me $1,500 for repairs - on a car I'm turning back in several months. Seriously? I liked the way the Passat drove I was willing to buy a gas model, even though it wouldn't have the same fuel mileage I'm used to. But when I casually inquired, it didn't seem the dealer was serious about offering me suitable deal. The Sonata Hybrid was the only other car at the top of my list. The improvements made to the 2016 model made it very attractive to me and I did hours of research to make that decision. So I search my local dealers, and dealers in Charleston, Wilmington, and Charlotte areas. Low and behold I came across Keith Hawthorne Hyundai, loved what I saw online, made an online inquiry, and CP (Chris Perry) called. We talked a bit to make sure he knew what I wanted and said he would call back. He called back in about 10 min, cut to the chase about the numbers, almost exactly what I was looking for, so right then I agreed to purchase the car! I gave a deposit over the phone and picked the day I would come pick it up. I LOVE doing business that way! It was well worth my drive to Gastonia from Myrtle Beach. I credit CP for making this happen and being a pleasure to work with. Kelsey and Sean were also very helpful in making my purchase smooth and effortless. Thank you so much and if/when I'm in the market again for another vehicle, you can bet you're at the top of my list to buy another one!
This purchase was for my 16 year old son. We researched and looked for this Honda Civic (Various years around 2007.)for quite a bit of time. Your dealership... offered a very competitive price for the 2007 Honda Civic Coupe we purchased. Other dealerships in and around Gastonia did not even come close to the offer you made us. Matter of fact its like they were not even interested in my business at this price range. Would definitely recommend you guys to anyone. Very Professional but down to earth. Juan Garcia was our salesman, very nice and was knowledgeable about the vehicle. Ole yeah did I mention my son Jonathan is tickled pink about his new ride. Thanks so much. Very Satistfied, Brad Clark