Fenton Nissan of Lee's Summit

Reviews

Average Ratings

4.7
168 lifetime reviews.
  • Fenton=Best Car Buying Experince of my life.

    After searching for about 6 months I found the perfect vehicle at within 10 minutes of arriving at Fenton. I test drove the 2016 Nissan Maxima. Fe...

    Dealer Response

    Thanks for the great review Nolan! Please reach out to us if you need anything else at all. Come see us for your free lifetime oil changes. Welc...


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    After searching for about 6 months I found the perfect vehicle at within 10 minutes of arriving at Fenton. I test drove the 2016 Nissan Maxima. Fenton Nissan did an unbelievable job of making the process quick and easy working to accommodate my needs. I did not feel beat driving awayy. I fell very satisfied and happy. Everyday I can't wait to get in my vehicle, and sometimes I just make an excuse to go somewhere just to drive it hah. Fenton Nissan is where I will be buying all of my cars in the future. They have a location in Tiffany springs that I visited once to look at other options it was a little bigger than the LS location but I was greeted with the same desire to fit my needs. Hands down I now have a car dealership I can trust.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review Nolan! Please reach out to us if you need anything else at all. Come see us for your free lifetime oil changes. Welcome to the Fenton Family! Sincerely, Fenton Nissan of Lee's Summit


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  • You won't find better people!

    Excellent sales and service teams here- this is the second Nissan I have purchased here, and I service all my vehicles here (even other makes), be...

    Dealer Response

    Nikki, thank you so very much for taking the time to leave us with this 5 star review. There's nothing I love hearing more than that our customers...


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    Excellent sales and service teams here- this is the second Nissan I have purchased here, and I service all my vehicles here (even other makes), because they are straight forward, honest, and fair priced. Customer service here is exemplary- I hope they take steps to keep their staff members around, because they have a great team right now. Everyone is so friendly and knowledgeable!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Nikki, thank you so very much for taking the time to leave us with this 5 star review. There's nothing I love hearing more than that our customers are well taken care of, and I'm thrilled this has been the case for you and your experiences with both teams. Thank you so much for choosing us for your automotive needs, and please let us know if there's any other way we can assist you. Best, John Lopez - john.lopez@fentonmotors.com


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  • Fenton Service Department

    After purchasing a Maintenance Package for my new Truck I bought 4 years ago, I have had to return to the Service Department several times after ...

    Dealer Response

    John, we appreciate you reaching out to us as the concerns of our customers are taken very seriously. I would like to personally speak with you re...


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    After purchasing a Maintenance Package for my new Truck I bought 4 years ago, I have had to return to the Service Department several times after my Truck was taken in for it's quarterly maintenance. I've had oil leaks in my garage at least 3 times and a new Engine Air Filter was not installed the 2 times it was called for in my Maintenance Plan. These are the things that I have caught, who knows what else has been missed? When I call and take it back they proceed to insist I'm wrong. This Service Department has wore me out! Don't buy their Maintenance Package. Don't complain to Nissan, nobody cares.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    John, we appreciate you reaching out to us as the concerns of our customers are taken very seriously. I would like to personally speak with you regarding this matter. If possible, we would like to resolve it and restore our customer-dealer relationship. Please contact me at your earliest convenience. Sincerely, John Lopez - john.lopez@fentonmotors.com


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  • Great Service!

    Like the free oil changes and the excellent customer service. Top notch dealer, all the way! Everyone is customer focused.

    Dealer Response

    Hello Kevin and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was...


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    Like the free oil changes and the excellent customer service. Top notch dealer, all the way! Everyone is customer focused.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Kevin and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! It was a pleasure to assist you and please let us know when we can do so again. Sincerely, Fenton Nissan of Lee's Summit Team


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  • great service

    Knowledge and friendly professionalism of service staff, efficiency of staff, cleanliness of facility, availability of needed appointment time, pu...

    Dealer Response

    Hey Donavon! Thank you for taking the time to complete a review for our service department. We are thrilled to hear you were able to take advantag...


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    Knowledge and friendly professionalism of service staff, efficiency of staff, cleanliness of facility, availability of needed appointment time, purchase price of new tires with sale event

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hey Donavon! Thank you for taking the time to complete a review for our service department. We are thrilled to hear you were able to take advantage our our sales event and save on your tires! We appreciate your business and continued support- it means a lot to hear straight from our customers, reinforcing our efforts to ensure all our guests have a phenomenal experience with us! We'll hope to see you in again soon! Happy driving!


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  • Service experience

    the service advisor Bradley was very friendly and knowledgeable. I quit doing my service work with your company a few years back because the servi...

    Dealer Response

    Hey David! Thank you so much for giving us a second chance- we are sorry to hear that you had a negative experience before, but are thrilled to he...


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    the service advisor Bradley was very friendly and knowledgeable. I quit doing my service work with your company a few years back because the service writer was very rude so this is a huge improvement. I used Robert Fannin for service for years and he was great but after him it really went downhill.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hey David! Thank you so much for giving us a second chance- we are sorry to hear that you had a negative experience before, but are thrilled to hear that Bradley was able to treat you with the level of respect you deserve and expect during a service visit. Thank you for your continued business!


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  • Marvelous Experience!!

    Treated with respect. Sensitive to what I wanted. Didn't try to sell me anything I didn't want. Very personable and knowledgeable sales and servic...

    Dealer Response

    Hello, Quentin! Thanks so much for taking the time to review your buying experience with us! We are happy to hear that your visit was an enjoyable...


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    Treated with respect. Sensitive to what I wanted. Didn't try to sell me anything I didn't want. Very personable and knowledgeable sales and service staff..I've bought a lot of cars, never has so good of an experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, Quentin! Thanks so much for taking the time to review your buying experience with us! We are happy to hear that your visit was an enjoyable one! We sincerely appreciate your business and will hope to see you back in-store soon!


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  • Vehicle Service

    The service team is amazing at getting my vehicle in and out in a timely manner. They are friendly and knowledgeable about services and offer advi...

    Dealer Response

    Hello, Kevin! Thanks for taking the time to share your experience with us! We appreciate you continued business and kind regards about your intera...


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    The service team is amazing at getting my vehicle in and out in a timely manner. They are friendly and knowledgeable about services and offer advice when I have had questions.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, Kevin! Thanks for taking the time to share your experience with us! We appreciate you continued business and kind regards about your interactions with our service staff!


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  • Great Customer Service

    The staff all had great customer service. I will be buying my next car from this dealership because they take great care of you.

    Dealer Response

    Hey Kathy! Thank you so much for taking the time to complete a review- it means a lot to hear that you are committed to buying from us next time! ...


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    The staff all had great customer service. I will be buying my next car from this dealership because they take great care of you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hey Kathy! Thank you so much for taking the time to complete a review- it means a lot to hear that you are committed to buying from us next time! Comments like yours are what we strive for! We'll hope to see you back in-store soon!


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  • Sales and Service team Exceed Expectations

    Mark, my sales person was engaging, not overbearing and extremely helpful. i have had my car for about a year in a half now and each time i come ...

    Dealer Response

    Hi Michelle, thanks for sharing your support! We appreciate the glowing review! Our dealership strives to make sure everyone has an experience sim...


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    Mark, my sales person was engaging, not overbearing and extremely helpful. i have had my car for about a year in a half now and each time i come in for anything, he always says hello and if not there, he follows up to see if everything went well. I have used the service group for routine maintenance and new tires. cannot say enough great things about this group. very willing to help and again, not overbearing or condescending. personable, understanding, respectful, helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Michelle, thanks for sharing your support! We appreciate the glowing review! Our dealership strives to make sure everyone has an experience similar to yours, so thank you for spreading the word- We certainly appreciate your business!


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