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The dealer would not register my car claiming he couldn’t register my car because my license was from out of state. I contacted the MVA and was told he... could register it but the dealer/owner lied. I bought the car because I needed it and spent $35 in Uber to get to the site. The owner was unprofessional. He claims on his site that he’s in good standing with the better business bureau I do plan on reporting his business practices to the bureau.
We bought a 2007 Toyota Corolla for our daughter. James was very easy to work with and very accommodating. We had a bad experience buying a used car in... the past so we wanted our mechanic to check the car out beforehand. James was more than willing to take the car up to our mechanic personally. The reason I bring this up is that two other people were ready to buy the car, but James gave us his word that he would still have it checked out even though he didn't have to. That went a LONG way with me. We will more than likely be buying another car (for our other daughter) when the time comes. Two thumbs up.
James is a straight shooter. At no time did I feel a hint of dishonesty or stereotypical salesman tactics . He not only treated me respectfully, he even... went out of the way to point out issues to me about the car that I didn’t notice. Even if we disagreed on the cars value I never felt taken advantage of or manipulated. He negotiated fairly and was true to his word. We had quite a pleasant conversation after making the deal as well. I’d def recommend this place. Cars are fairly priced and in good shape.
James was an excellent, honest, down to earth man to deal with. Will definitely purchase from again and recommend. 5/5 For sure!
After seeing the wonderful reviews I was confident that I would go there get great customer service and purchase a car. Even calling ahead of time when... I got there he wasn't very pleasant, didn't seem to want to answer any questions about the vehicle. I asked for a carfax and he doesn't even offer those smh.�� Thats the first dealership I have ever been to that didn't offer a carfax. Then while we were looking the car over he seemed to be in a rush for us to purchase the vehicle and at the last minute he said his computer consistently went down ����. After that I was highly upset and just left.
Recently just moved to the area from Tennessee. To my suprise my car broke down after the venture and had no option but to purchase another vehicle. After... reading the great reviews online of Family Auto and the quality of service I decided to give a visit. I couldn’t be more happy about it, I purchased a 2012 Ford Fiesta and runs like new. Thank you for all of the help and the tips you provided at the time of purchase. I truly appreciate it!
James seemed offended by inquiries about auto report and accident incident not reported on his website and idea of customers shopping around. Rude rude... rude
Excellent buying experience. Owner was fair and honest. Would for sure buy again from there and would recommend for anyone looking for reasonable priced... used car or truck.
No pressure sales, dealing with the owner, was a pleasure, pricing was fair and competitive. Good experience, good place to purchase a used car that is... convenient.
Dealing with James really puts you at ease when buying a used car. After seeing all the great reviews, we made an appointment to see a car and the experience... was great. There’s not 10 different sales people and managers to deal with, just James. You set an appointment and the car is waiting right outfrint. No waiting around and no wasting time. You always worry when buying used but after speaking with James, you just get a feeling of trust and care that you don’t get at some of these other large dealerships. Prices are fair and James really makes you feel welcomed. I will definitely visit James the next time we are in the market for a car and will recommend him to everyone.