Purchasing our car from Travis at Waite Park Auto was one of the easiest and Pressure Free experiences ever! The staff are very professional and knowledgeable--Travis... was able to find a perfect car for me! There were several options available and the prices were amazing! We were trying to decide between 3 vehicles! My Acadia was the perfect choice for me! Thank you Travis and the rest of the staff at Waite Park Auto!! We'll be back sooner than later for another purchase!
This is my second time buying from Cory. He always goes above and beyond for me it seems, ensuring I'm not only happy but paying a fair price.
Isn't the idea of a business caring about their customers just a tagline? Well, I fell into a 1950s-era vortex or something, because the two wonderful... guys who run Waite Park Auto & Sport really DO care. Thanks to them, I have a new life. They did everything they could to get me a reliable, affordable vehicle — something I thought was impossible. No quick tricks. Mick carefully checked all kinds of details to piece together a sustainable payment plan. He advised on all kinds of things, based on his own ethical experience in the industry. He brought compassion to a scary process. While he was being patient and persistent with bureaucratic stuff, I took the new vehicle for a spin. *THAT’S when I accidentally made contact with the parking lot streetlight. Fender bender! Damn. The car had never been in an accident before. I wrecked it before signing papers. I stormed back into the office, threw the keys onto the floor, said I wrecked the car, and locked myself in the bathroom. After a while, Cory — the other guy who runs this cool business — knocked on the door. “Liz!” he shouted. “Liz! It’s OK! Come on out! We’re gonna fix it. It’s OK.” So they got me a dream car and they’re helping me fix my life. I’ve heard they’ve done this for other people. It’s a thing they do. I love them. Highly recommended.
We walked in today, ready to purchase a car that we had our hearts set on. We have been searching for this vehicle for a few months now. We walked out... without it due to the extremely poor customer service we received. The person working seemed to be way more interested in whatever he was looking at on his computer than engaging the customer. He made us feel much more like an inconvenience. We were ready to pay, but he didn't even introduce himself to us after we had told him we wanted the car and would take it! At that point, we gave up!!! It was so frustrating because we were so excited to have a new summer car (and in the color we wanted and everything)! We will NEVER set foot in this place or it's sister company (St. Cloud Toyota) ever again if this is how their sales staff works with people! It was truly shocking how poorly we were treated!!! We will continue our search for a convertible to enjoy during the summer months!
Hello and thank you so very much for bringing this to our attention. We are very sorry that you had such a poor visit at our dealership. Please rest a...ssured that we find this sort of experience beyond unacceptable. It is more than upsetting to find out that any of our customers had been treated this way. I would like to discuss this whole situation in more depth with you so that I can properly address the situation with our staff member as well as find out if there is anything that I can do to show you how sorry we are. I would greatly appreciate it if you would contact me directly to discuss this further. Tom Findley General Manager TomF@StCloudToyota.com 320-253-2581
After searching around for a truck, I found a great condition 2012 F150 at Waite Park Auto and also received more for my trade in than the 2 other dealerships... I had been looking at. From start to finish this was the best experience buying a vehicle. Nate was super knowledgeable on how to handle everything from showing me the truck, to getting me a trade value and paying off my car I had and getting me a great interest rate and easy financing. I will definitely only buy from Nate and Waite Park Auto when my finance needs a new car.
I generally buy from private parties when I can because their prices are lower and my dealership experiences, for the most part, have been horrendous --... the last one being at "the World's Oldest Ford Dealership" down the road in St. Cloud just five years ago. This experience changed my mind in so many ways. Not only did they have a car, a Buick Lucerne, that I fell in love with (that never happens) during a test drive, they had it priced in a most reasonable manner. But, beyond all this, was the attitude of Cory, the salesman/finance manager, who sold me the car. Yes, you heard me right -- no sales person going to confab with a mysterious finance manager who might or might not okay my deal or feed me false numbers. Cory handled the loan and, every step of the way, educated me as to what was going on. For the first time, he actually explained to me what loan to value means and how it impacts both interest rates and loan amounts. I left with a whole new attitude on life. Not only did the Buick break my 30 year addiction to Lincolns, Cory actually taught me that if you look hard enough you can find an honest, ethical car dealer--especially if it is run by family. Look -- a car dealer is a car dealer and they want to roll you off their lot -- but I have never had one do it as pleasantly as they do at Waite Park Motor and Sports.
Looking for a car for the daughter as hers was totaled out and the sales person helped us fight the insurance company to get more for her car when the... insurance company gave us a low initial offer....I didn't even know I could do that! Long story short they helped me get an extra $600 for her car and I was able to use our entire insurance company check to get her car replaced asap with no money out of pocket and they had no problem holding the car for me for a few days to get this done. Thanks again guys!
We recently purchased a car here under the gauranteed credit approval program and found the cars at Waite Park Auto & Sport to be cleaner and better maintained... than 2 other local bad credit dealerships we stopped at. The entire process was quick and simple with no big hoops to jump through this time. The guys really knew what they were doing. When we came to pick the car up it developed a problem that the dealerhsip wanted to address prior to us buying it and as it turns out was a big issue to fix. To make the situation right I feel these guys went above and beyond what can be expected because they put me into another van with similar miles and 2 years newer for the same money to honor the deal we made on a totally different van! I can say I never expected that and am very greatful for their help. We will definitely be back! Thanks again.
Bought an Impala I saw here and got a very good trade value for my old Ford truck, exactly what I was looking for. Enjoyable experience and fast service... friendly service and very fair. Thanks again to my salesperson Nate for helping and old guy out!
I have bad credit and these guys got me done! I can't believe with my credit they put me into an amazingly great condition Ford Mustang GT. I was at a... different dealership and they made be feel like a loser because of my bad credit, but I drove by the car lot and saw their gauranteed financing signs and stopped in to inquire abut the black Mustang GT they had sitting out front. WOW! I felt like they rolled out the red carpet for me and they were very reassuring and positive they would get me done even with my bankruptcy etc. I will definitely be back! Thanks again Nate, great job!