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Reviews

Average Ratings

5.0
34 lifetime reviews.
  • Great place to buy a used car!!

    I purchased a 2013 Highlander and Love it. Eric was easy to talk to. Answered all my questions and always had time to take my calls. The transa...


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    I purchased a 2013 Highlander and Love it. Eric was easy to talk to. Answered all my questions and always had time to take my calls. The transaction took just over an hour. Great place to buy a used car. This is my families second purchase at Nelson Automotive and it will not be me last.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Nice Highlander

    They stand behind their cars. A great business! I really love the 2003 Toyota Highlander Limited. AWESOME CAR.


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    They stand behind their cars. A great business! I really love the 2003 Toyota Highlander Limited. AWESOME CAR.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • amazing and fast

    I cam in to see a car that caught my eye on car.Com. And everything about this car was a amazing! Matt is a great worker.


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    I cam in to see a car that caught my eye on car.Com. And everything about this car was a amazing! Matt is a great worker.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Incredible Experience! A Place You Need To Look!

    I've never had a better experience buying a car than I have at Nelson Automotive. Can't state that enough. Was referred to them, but almost didn't...


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    I've never had a better experience buying a car than I have at Nelson Automotive. Can't state that enough. Was referred to them, but almost didn't check them out. That would have been a big mistake. Not only was I impressed with the condition the cars were in, but the prices were very fair when compared around. Now a lot of dealers have those two things going for them, but here is what made them really stand out: I felt no pressure from anyone at any point. They allowed me to drive it to my mechanic to have them take a look at it without making me feel guilty for asking, like other dealers gone to have. They also have a 3 month, 3,000 mile warranty on most of their cars. There is no other dealer I've been to that has had all those factors going for them. Even if you don't end up buying a car from them, I fully recommend at least checking them out. You'll save yourself a lot of headache the other dealers will give you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent cars, excellent service, excellent price

    After about 2 months of shopping around and research to find the right 2008 Corvette for the best condition and price, I finally found "the one" l...


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    After about 2 months of shopping around and research to find the right 2008 Corvette for the best condition and price, I finally found "the one" listed on Nelson Automotive's website. I called and spoke with Matt V., and he gave me a detailed service and ownership history of the car. I felt confident that this was the right car and from the right dealer. Throughout the entire process Matt was honest and always gave me the time of day; I never felt rushed on the phone or in person. When I bought the car, I drove up from Indianapolis to pick up the car and it was apparent that the Corvette was a prized car on the lot, there were not as many other sports cars, but all cars looked to be nicely kept and cleaned. I didn't feel like it was a risk to buy a sports car from the Nelson Automotive lot, if anything I probably saved money due to not having to pay an additional markup from a performance-oriented lot. My actual time at Nelson Automotive was brief: Matt arrived early to the dealership to accommodate my schedule, even though he had plans for brunch with his in-laws later that morning. We took the car out for a test drive, talked a bit more about the history of the car, and the minor normal maintenance work they had done to make sure they sold me the car in excellent condition. I was thrilled when I got the keys. The paperwork took probably 10 minutes and I was on my way. The car rode like a dream. About 30 minutes from home, the clutch pressure went out and I had to have the car towed the rest of the way home. I took it to a shop and they determined the slave cylinder went out, and that it would be 2 hours of labor plus the cost of the part. I called Nelson Automotive, we were all shocked since this car drove fine. Matt took this information to his boss, and they worked with me on the issue: they refunded me with the cost of the part that I paid for, as well as the cost of the labor to have it replaced. Normally I would've expected that I would've needed to have the car brought back to Nelson Automotive's shop to have the work done in-house, but they took care of the issue in a way that was convenient for me. Overall, I was very pleased with the way they handled what was an unexpected post-purchase issue. I've now had the Corvette for exactly one year, and it's been a the best car I've ever owned. I've received so many comments on how great of a condition the car is in, and that it must have been well taken care of. I always tell them about my experience with Matt at Nelson Automotive, and I know where my first stop will be when we purchase another car. Condition and quality of car: 5/5 Price: 5/5 Sales experience: 5/5 Customer Service: 5/5 Overall: 5/5

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • 2001 Saab

    Everything they say about Matt is true. He will go out of his way to help you. I was extremely panicky and demanding when I bought my car. I did n...


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    Everything they say about Matt is true. He will go out of his way to help you. I was extremely panicky and demanding when I bought my car. I did not know about some of the electrical issues a Saab had and was unfortunate enough to have an issue right away. Matt was patient and kind even when I was not. Eric was also very patient and he is extremely knowledgeable. These guys should get an excellent review just for putting up with my shenanigans. I have since been in for service and it has been a great experience. I would highly recommend Nelson Automotive.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding Sales Service and Satisfaction

    I was in the market to purchase a used Honda Accord. After doing my research and visiting a few of the major car dealers, I found a used car and p...


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    I was in the market to purchase a used Honda Accord. After doing my research and visiting a few of the major car dealers, I found a used car and price that was compelling for me to visit. Upon my arrival, i was greeted by an attentive sales person, Matt, and also found the employees to be very friendly. Matt is incredibly professional and very personable. He helped me with my buying decision...explain everything he knew about the car, discussed the CarFax report (and answered questions for me), and was not a pushy sales person. He was easy and delightful to discuss the cars we were interested in. After a test drive, we made a deal within 15 minutes. It was an incredible car buying experience. I came back to have some service down on my car, and the technicians were friendly and explained everything to me. Even Eric, the Principal owner, stop to say hi, and made sure I was being taken care of. The experience was so fantastic, that we are already planning on buying our next used car at Nelson's Automotive.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service @ a Great Price

    Matt was upfront with us on known issues w/ the truck that we were considering. He was patient with me as I was contacting him numerous times to c...


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    Matt was upfront with us on known issues w/ the truck that we were considering. He was patient with me as I was contacting him numerous times to confirm different items. They offered a great vehicle at a great price that we couldn't pass up on, even though it meant traveling 10 hours. Thank you Matt!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Response?

    Emailed about a Volkswagen but no response. I guess I'll look elsewhere.

    Dealer Response

    We apologize you did not hear from you right away but in fact we did email you right away and left you a voice mail several hours later. Perhaps y...


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    Emailed about a Volkswagen but no response. I guess I'll look elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize you did not hear from you right away but in fact we did email you right away and left you a voice mail several hours later. Perhaps you will find our email in your spam bin, and maybe you had a typo in the phone number you entered in cars.com, but for whatever reason you did not hear back from us I apologize. It is very easy for customers to email us through this system, but it also relies on the accuracy of our customer when they enter in their email address. If an email address that is entered incorrect or incomplete we are unable to follow up with the inquiry. This may seem unlikely but several times a week we are sent incorrect or incomplete email addresses to respond to. We want to be easy to reach for any questions both during and after hours which is why both my personal cell phone (989.878.1616) and my managers personal cell phone (616.566.2907) numbers are listed online. In addition all dealership phone calls are routed to cell phones both before, during, and after normal business hours. Please feel free to contact us any time for immediate assistance. Please let me know if there is anything that I can do to earn your 100% satisfaction.


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  • First time car buyer

    I have been searching for a used SUV for a very long time. I finally found the SUV I wanted at a great price and mileage, which happened to be at ...

    Dealer Response

    We know a first car is especially big purchase and we are glad we could help you out with that! Thanks so much for your purchase and please let us...


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    I have been searching for a used SUV for a very long time. I finally found the SUV I wanted at a great price and mileage, which happened to be at Nelson Automotive. I spoke with Matt on the phone and asked a few questions regarding the SUV, the next day I went to the dealership and went for a test drive, Matt was very helpful and had no issues whatsoever with me bringing the SUV to my own mechanic. The whole process was new to me because this was the first time I have bought a car, Matt made me feel very comfortable and even suggested a credit union that they frequently use to get me the lowest interest rate possible. I was happy to learn that they can provide warranties if you are interested. I am happy to say that Matt didn't waste my time and by the time it was all said and done I only spent about 3 hours Saturday morning finalizing the details and walked away with my dream car. Great customer service and honest people!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We know a first car is especially big purchase and we are glad we could help you out with that! Thanks so much for your purchase and please let us know if you have any questions, comments or concerns.


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