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Reviews

Average Ratings

4.4
72 lifetime reviews. Includes reviews of Lexus of Peoria from DealerRater.com
  • Nice Store and People

    My wife and I have purchased dozens of new cars and we agree that the buying experience at Lexus of Peoria was far and away the best of all. Tom W...

    Dealer Response

    On behalf of Tom, Bill, & Colleen, thank you for the kind words Bill!


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    My wife and I have purchased dozens of new cars and we agree that the buying experience at Lexus of Peoria was far and away the best of all. Tom Wombacher, their internet manager, handled every facet of the sale process. He did everything with precision and the highest of standards...never missed a beat. Also-this the first time in my life that I experienced a car delivered in such quick time. Colleen in the business office did a great job. On top of all this, we received an excellent financial deal. Bill Morton the General Manager gave us a very good deal. I give the highest of recommendations to Lexus of Peoria and I'm a hard sell!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    On behalf of Tom, Bill, & Colleen, thank you for the kind words Bill!


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  • Auto-Show Turnaround
    January 2, 2017

    It was almost a year ago I decided I needed to begin the shopping process of looking for a "new" used car. Even though my last 3 vehicles had bee...


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    It was almost a year ago I decided I needed to begin the shopping process of looking for a "new" used car. Even though my last 3 vehicles had been Acuras, I was concerned about all of the recent air-bag recalls and so wanted to see what else was out there. My last stop at the Peoria Spring Auto Show was at Lexus. I had never looked at, driven or even considered Lexus, believing they weren't in my budget. It was at that Lexus Auto Show Display area where we were approached by Zach Doebler, who asked us questions about our needs and suggested that we consider a pre-owned vehicle. After many test-drives, visits, and conversations, Zach found the perfect RX350 for us!; great mileage, exact color choice, my preferred wheels and Certified! He has been professional, knowledgeable, patient and thorough throughout our entire transaction with Lexus of Peoria. We have recommended Zach to friends and look forward to dealing with him in the future!

    Does recommend this dealer

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  • Rodney is the man!
    December 31, 2016

    I Am now driving a 3rd LS 460, first one 2010 was junk, 2011 much better and the 2015 is finally Moving closer towards the European sedan feels ...


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    I Am now driving a 3rd LS 460, first one 2010 was junk, 2011 much better and the 2015 is finally Moving closer towards the European sedan feels like. having said that the service that i have been getting at peoria Lexus has only been outstanding,no other dealer in town comes close to what I get from peoria Lexus location. Rodney has been my service advisor for more than 6 years and he is flawless. My car is always perfect when I pick it up.Thank you Rodney for years of your great service, Robert Nogaj

    Does recommend this dealer
    Came in for service or repair

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  • Sold car out from under me

    Scheduled a test drive for a car told them I was willing to purchase online without the test drive but the rep wouldn't do it. Explained that I wa...

    Dealer Response

    Jim, We apologize for the inconvenience and hope we can straighten things out and earn your business back. We would never intentionally sell a ca...


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    Scheduled a test drive for a car told them I was willing to purchase online without the test drive but the rep wouldn't do it. Explained that I was driving from Minneapolis and she said not to worry. Gave me a confirmation number and and thanked me for my business. Got in my car Friday morning for the 350 mile drive to Peoria, about half way there I called as I was going to be early got the sales manager and he told me they sold the car. I asked them how that was possible as I had a confirmation number to come for the car. He apologized and said he sent me two emails which wasn't true I checked my email multiple time including the junk folder. I explained I was halfway there and they could have called me to let me know they didn't even attempt. Not happy at all out 5 hrs and a tank of gas. Will never do business with them and wouldn't recommend anyone else either. Just glad I called when I did or I would have been out far more.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jim, We apologize for the inconvenience and hope we can straighten things out and earn your business back. We would never intentionally sell a car that was being held for a customer, so this had to be an accident. We tried to contact you to notify you of the sale. Our Internet Sales Manager sent you the following email, did you receive it? Date Time : 6/29/2016 9:13 PM Subject : Volvo Reply Hello James, Thank you for contacting Lexus of Peoria regarding our 2008 Volvo S80. Sorry this car has been sold. Feel free to contact me via email, I can also be called or texted at 309-339-3781.


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  • ???Buying my Lexus NX at this dealership was a pleasure!!"
    May 22, 2016

    I had a great used car buying experience. I called about a used vehicle and spoke with Manager Jason Nordvall .He made my purchase a pleasant expe...

    Lexus of Peoria

    Thank you for taking time to leave us feedback, Laura! I will share your comments with Adam, Colleen, Jason & the rest of our team. We really do a...


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    I had a great used car buying experience. I called about a used vehicle and spoke with Manager Jason Nordvall .He made my purchase a pleasant experience. I highly recommend Lexus of Peoria, The staff was very friendly and knowledgeable. Sincerely Laura

    Does recommend this dealer
    Lexus of Peoria

    Thank you for taking time to leave us feedback, Laura! I will share your comments with Adam, Colleen, Jason & the rest of our team. We really do appreciate it.


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  • Excellent!!
    April 20, 2016

    Thanks to Bill for locating our new Lexus. This was a very good experience in the purchase and delivery of the GX. Highly recommended with first ...

    Lexus of Peoria

    Thank you for taking time to leave us feedback, Steve! We really appreciate it.

    Lexus of Peoria

    Thank you for taking time to leave us feedback!


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    Thanks to Bill for locating our new Lexus. This was a very good experience in the purchase and delivery of the GX. Highly recommended with first class service.

    Does recommend this dealer
    Lexus of Peoria

    Thank you for taking time to leave us feedback, Steve! We really appreciate it.

    Lexus of Peoria

    Thank you for taking time to leave us feedback!


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  • I have betrayed my Lexus
    March 31, 2016

    I have a 1998 Lexus Gs400 with approx. 94,000 original miles. It looked better than most new cars under the hood. I always kept it clean as possib...

    Lexus of Peoria

    Thank you for taking time to leave us feedback. Our Service Manager, David Yeargain, has tried to call you several times and has been unable to re...


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    I have a 1998 Lexus Gs400 with approx. 94,000 original miles. It looked better than most new cars under the hood. I always kept it clean as possible, all the alloy parts shined like new and no rust either. I took it in for a basic routine timing belt replacement, and when I got home and popped the hood my heart literally sank to the ground. The engine bay area and motor was totally trashed. It looks as if they sublet the job to a backyard flunky mechanic. grease, black dust and strange spots splashed all over. Before when you looked at the engine bay, you would say "Wow! sweet, thats clean!" Not now, probably looks worse than one with 300,000 miles on it. I just cannot believe my eyes. I would think that when you work on a car it would at the very least be returned in the same condition as when it was brought in. It is so bad that I am afraid to even let them try and make it right. It was quite obvious that I was an owner that takes pride and care in his Lexus. The condition it is in now is plain unacceptable. This is my reason for a one star rating. The staff I worked with personally were fine, but the bottom line and the finished result turned out to be the worst thing I could have ever done to my car after 18yrs. I am at awe. If by some miracle it get rectified I will happily change this review.

    Does not recommend this dealer
    Came in for service or repair
    Lexus of Peoria

    Thank you for taking time to leave us feedback. Our Service Manager, David Yeargain, has tried to call you several times and has been unable to reach you. If you would please call David at the number listed below he would be happy to discuss what happened and rectify any damage that was done. Thanks again and hope all is well. David Yeargain Service Manager Lexus of Peoria 309-689-3000


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  • Jason Nordvall
    March 29, 2016

    What a great manager. He went above and beyond to make things easy for me. I thank him for everything. Great job Lexus of Peoria

    Lexus of Peoria

    Thank you for taking time to leave us feedback! Jason is a great guy and we are lucky to have him as our Sales Manager!


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    What a great manager. He went above and beyond to make things easy for me. I thank him for everything. Great job Lexus of Peoria

    Does recommend this dealer
    Lexus of Peoria

    Thank you for taking time to leave us feedback! Jason is a great guy and we are lucky to have him as our Sales Manager!


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  • Regular maintenance
    March 28, 2016

    I was treated with respect, which is my normal experience with this dealership. I've been working with Rodney for several years and appreciate hi...

    Lexus of Peoria

    Thank you for leaving us feedback and shining light on how great of an Adviser Rodney Shoop is. Rodney has been with us for many years and he is a...


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    I was treated with respect, which is my normal experience with this dealership. I've been working with Rodney for several years and appreciate his service advice.

    Does recommend this dealer
    Came in for service or repair
    Lexus of Peoria

    Thank you for leaving us feedback and shining light on how great of an Adviser Rodney Shoop is. Rodney has been with us for many years and he is as good as it gets. We are grateful for Rodney and I know he will appreciate your feedback. Thanks again!


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  • Great Dealership
    March 13, 2016

    Thom, Jason, Colleen and Morgan Fandel were very knowledgeable about their products and made our first time buying experience with Lexus an enjoya...


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    Thom, Jason, Colleen and Morgan Fandel were very knowledgeable about their products and made our first time buying experience with Lexus an enjoyable one. They went above and beyond to make sure we wouldn't be without a car. My husband and I went in to purchase the 2016 nx200t sport but also walked out with a 2015 rx350!!! The deal they gave us was very good so we bought both. Thumbs up to a wonderful dealership. Highly recommend.

    Does recommend this dealer

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