Russ Darrow Kia Wauwatosa

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Reviews

Average Ratings

4.8
194 lifetime reviews.
  • Impeccable Service

    In today's society it's not often that you find customer service that exceeds your expectations and that is exactly what you find here. Immediate...


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    In today's society it's not often that you find customer service that exceeds your expectations and that is exactly what you find here. Immediately you are acknowleged and well taken care of. The staff are friendly, exceptionally attentive, and provide outstanding quality in everything. My only disappointment, if I can really call it that, is that they took away the vast array of refreshments that they once had which included bottled water and snacks. They replaced complementary refreshments with vending machines. It was always nice to schedule an appointment after work and know that I would have a little something to curb my hunger. Although I miss this it certainly has not had any impact on my choice to continue to choose Russ Darrow. I highly recommend this dealership for purchasing and servicing your vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Quick, easy and cheap

    Very nice people, always willing to help and take care of my jeep even though I didn't buy it from there! Will always come back, especially to Ron...


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    Very nice people, always willing to help and take care of my jeep even though I didn't buy it from there! Will always come back, especially to Ron. He's big, but friendly and always has a smile. Will definitely be back!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Cheryl condiff

    Everyone at the dealership was so pleasant and efficient. The work done on me vehicle was excellent. There were no issues I'm completely satisfi...


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    Everyone at the dealership was so pleasant and efficient. The work done on me vehicle was excellent. There were no issues I'm completely satisfied. I would recommend anyone to go to the dealership, I'm extremely happy with them.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome Service

    I went in to the dealership on 6/21/17 to look at a 2016 Mustang. I was greated as I entered and the entire staff from my Product Specialist up t...


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    I went in to the dealership on 6/21/17 to look at a 2016 Mustang. I was greated as I entered and the entire staff from my Product Specialist up to the GM and Finance Manager were a pleasure to do business with. I have found a life long dealership to shop at from now on. Thank you to Kevin and his entire staff for an amazing buying experience. I highly recommend this dealership to anyone looking for a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2014 Kia optima lx

    My experience with the staff was A1 they did a excellent job on helping me find the car that I wanted. To the young men and young lady that helped...


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    My experience with the staff was A1 they did a excellent job on helping me find the car that I wanted. To the young men and young lady that helped me(steve rio and nicole and a few others)great job guys greatly appreciated. Will definitely recommend other family and friends to go purchase a car from these guys...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Leasing a new car

    Great job by Chuck, who was recommended by by my brother and sister in law. The process was fast and he took care of the needs that I expressed.


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    Great job by Chuck, who was recommended by by my brother and sister in law. The process was fast and he took care of the needs that I expressed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excitement and excellence

    Russ Darrow Kia staff are knowledgeable, flexible, and committed to excellence. They made my car buying experience enjoyable.


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    Russ Darrow Kia staff are knowledgeable, flexible, and committed to excellence. They made my car buying experience enjoyable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful Experience

    The staff were extremely professional and friendly from beginning to end. Everyone involved showed genuine interest in helping me through the proc...


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    The staff were extremely professional and friendly from beginning to end. Everyone involved showed genuine interest in helping me through the process. I would definitely recommend going to this location!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • They try harder

    I don't have the best credit rating so I was denied a loan at first. But my salesman Mike Duda wouldn't give up. He kept in touch and asked me to...


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    I don't have the best credit rating so I was denied a loan at first. But my salesman Mike Duda wouldn't give up. He kept in touch and asked me to come back in. He worked to get me every discount available and got me financed with a fair interest rate. Thanks to the team at Russ Darrow Kia I am now the proud owner of a 2017 Kia Forte!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • fantastic service

    As a first time car buyer I was very nervous about the process. They answered all the question's I wanted to know about the vehicle I was interest...


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    As a first time car buyer I was very nervous about the process. They answered all the question's I wanted to know about the vehicle I was interested in. I would recommend this dealership to my friends and coworkers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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