Ed Butts Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
32 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 10, 2019

    We have purchased 3 automobiles from Mr. Motaa Jafaklou and are happy with his service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 8, 2019

    It was a pleasure purchasing a truck from Ed Butts Ford. Christina did a great job making the purchase quick and easy. I would definitely do business... with them again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 14, 2018

    A very good experience and it was very quick in time to complete the whole transaction.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James, we set high expectations for ourselves so it?s gratifying to hear you had a good experience with us. If you have any additional needs or questi...ons, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 23, 2018

    I bought my brand new 2018 Explorer from them and it was both fast and easy. The whole process from start to finish took no more than 1 hour. How great... is that?

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Charlotte, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    July 15, 2018

    This is the 3rd car I have leased from Ed Butts Ford. The process is easy, I talk to them before I go there and tell them what I want, they locate the... vehicle and have it ready when I arrive. There is no hard selling, everyone I have dealt with are very customer orientated and go out of their way to assist you. I'm in and out quickly. I couldn't be happier.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thomas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned you...r trust in our business! We hope to see you again in the future! Take care!

  • 5.0 out of 5
    July 14, 2018

    before i went to this ford ed butts car dealer. i've been shopping online with multiple car dealers. but no one can help me to get approve and re-establish... my poor credit score but.this dealer ford edd butts is the only one that give me chance to re-establish my credit.i will highly recommend this car dealership if you have a bad credit history its guarantee 100 percent this guys will help you to get your new car with no hazzle. just look for JOHN & AMIR .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ramon, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • 5.0 out of 5
    July 13, 2018

    Very smooth processs in leasing our new Ford Escape!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Madeline, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assi...st you! Safe travels!

  • 5.0 out of 5
    June 18, 2018

    Service writers Manny & Jason, as well as service manager Al are the best. They really look for ways to try and help the customer!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Oscar, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do... for you! Safe travels!

  • 5.0 out of 5
    May 18, 2018

    Tom Iannone works in your best interest, he got me a good deal low payment, 0 interest plus a rebate. I purchased my last vehicle 2013 Ford Explorer from... him and have recommended him to co/workers, family and friends that bought vehicles and everyone of them called me to say thanks for referring Tom cause he helped them.

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    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    May 18, 2018

    Bad experience with The service writer, I took my car to Edd Butts to fix my air conditioning on Saturday, April 16, 2018, and I was told that my car... will be ready on Tuesday, April 22, I called the dealer to ask if my car was ready, and the service writer was gong for the day, and no one else was able to give me an update of the status of my repair, I called the following day and I was put on hold for several minutes and I hang up the phone. After several calls I spoke to my service writer and he said he will call me back with an update, he never call, so I called again and I was told that he already left for the day ( 4/20/18) and that he will be on vacations till the following week, I talk to Michelle and she said the my car will be ready on Saturday (4/23/18) She call me on Saturday to let me know that my wont be ready till Monday ( 4/26/18) I call on Monday and I was told by Manny, that my car will be ready on Tuesday, And finally I was able to pick my car, and it was very dirty inside and out side, and i want it to file a complaint but the service manager was not available. so yes I am very unhappy and not recommending this place to any of my friends.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hector, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ed Butts ...Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (800) 608-6371 and we will do our best to make this better. We hope to hear from you soon.

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