Reviews

3.3 out of 5 3.3
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 22, 2018

    They are a pack of wolves looking for easy prey to buy their vehicles. When asking for details in writing you get rude and condescending attitudes that... follow with them not wanting to do business with you. Stay clear and find another dealer.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Muzi Motors Inc. ...We would like the chance to talk to you further so please do call us at (800) 318-3611 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 1.0 out of 5
    May 9, 2018

    Had went over there for a car with the Lyft program , put a deposit down didn’t get approved and called numerous times and emailed back and yet no response... back on my refund status .. I feel as though I didn’t get anything done with them I no logger important due to the fact I made no business wit them.. mind you if I can do business I wouldn’t .. should be treated equally well...

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Mari, we're extremely disappointed to hear about your negative experience at our dealership. We take our customers? comments seriously so we hope... that you?ll give us a call at (800) 318-3611 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    November 2, 2017

    My husband and I were in the market for a pre-owned truck with a crew cab that could be used for labor purposes, but that could also be used as a family... car. We saw a few options on this website, so we went to Muzi Ford to check them out. When we arrived at the dealership we were greeted by Brian Mulvaney, who was extremely knowledgeable and attentive. Everyone else at the dealership was very friendly and kind, and they made us feel at ease throughout the entire process. Brian sold us a 2011 F-150 that was in perfect condition with very low mileage, and it belonged to only one person prior to us. Brian and the rest of the staff were extremely fair while working with us to determine a final price with comfortable monthly payments. And Brian remained attentive and helpful after the car was purchased and in our possession. We will definitely return to Muzi Ford for as long as we continue to purchase Ford vehicles!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 30, 2017

    What I great pleasure it was to purchase a truck from Muzi Ford . I felt right at home and it was so easy to speak to the sales men and staff. In my 55... years buying vehicles this hands down was the best. Thank you Muzi Ford again !!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 19, 2017

    It was my worst experience ever. After a few phone calls from them and emails that I sent with all my information, once I got there and started a conversation,... they offered me something over my budget. When I showed them that I had a different offer from another dealer the sales manager said: "what are you doing here though?". Totally unprepared and unprofessional for a sales person. He never told me his name and the sales guy name was Justin.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Valmir, we are so disappointed to learn of this situation you have described. Our manager would really like to help turn your experience around. If yo...u would be willing to give us another chance, please contact our manager at (800) 318-3611 to discuss what we can do to help.

  • 5.0 out of 5
    February 7, 2017

    It was excellent and very prompt service as always

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 2, 2017

    Excellent experience! We have purchased 3 vehicles over the last 8 years there. The salesman was very friendly, knowledgeable and helpful! The buying/financing... process was thorough and efficient. And the car was ready for pick up at the appointed time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 26, 2016

    For three weeks my daughter and I searched multiple web sites and road tested a few vehicles at different dealerships. The car we located at Muzi had a... couple with first option on the vehicle but asked to be informed if the vehicle became available. The next day while in the Boston area Angela kept us informed the car was available and we were able to come see it. Once at the dealership we were met by Brian Mulvaney who throughly reviewed every option available on the vehicle and took us on our test drive. Our buying experience at Muzi was exceptional. The whole team made us comfortable and made the whole process easy and stress free. Their knowledge, communication and expertise made for a very unique buying situation considering the other dealerships we visited. To Brian, Angela, Scott, and Will a A+. Thank you for a great experience and a beautiful Explorer for Arianna.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2016

    We just bought a new Explorer last weekend. Our salesman, Tim, was experienced and incredibly knowledgeable about the vehicle. Tim took the time to explain... every bell and whistle. Our sales manager, Will was also very friendly and helpful. We service our cars at Muzi but this was our first purchase and we were quite pleased. It is a bit difficult to believe but it was actually a great car buying experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2016

    We just bought a new Explorer last weekend. Our salesman, Tim, was experienced and incredibly knowledgeable about the vehicle. Tim took the time to explain... every bell and whistle. Our sales manager, Will was also very friendly and helpful. We service our cars at Muzi but this was our first purchase and we were quite pleased. It is a bit difficult to believe but it was actually a great car buying experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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