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Reviews

Average Ratings

4.0
147 lifetime reviews. Includes reviews of McCombs Ford West from DealerRater.com
  • Great Experience

    Go see Roper. I think his first name is Daniel, but he goes by Roper. Thought buying a car was going to be a painful process, but he found the exa...


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    Go see Roper. I think his first name is Daniel, but he goes by Roper. Thought buying a car was going to be a painful process, but he found the exact car I was looking for and made it enjoyable throughout the whole process. Definitely coming back here for my next car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • They sell crap cars and wont acknowledge you after you sign
    April 26, 2017

    1st car I bought broke down, luckily I hadn't signed the paperwork yet. Wasn't so lucky with the second car. When I tried to get help my calls an...

    McCombs Ford West

    Hi Jennifer, Thank you for your response. After researching your situation, I saw that the vehicles that you selected were, in fact, a Jeep and a ...


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    1st car I bought broke down, luckily I hadn't signed the paperwork yet. Wasn't so lucky with the second car. When I tried to get help my calls and letters went unanswered from the salesman, manager and general manager. Their high pressured sales tactics will wear you down so they can make sure they screw you as much as they can. Stay away from all Red Mccombs

    Does not recommend this dealer
    McCombs Ford West

    Hi Jennifer, Thank you for your response. After researching your situation, I saw that the vehicles that you selected were, in fact, a Jeep and a Ram Truck. The Ram truck Looks to have had 11,000 miles or less on it when you purchased it. Of course, if you are having an issue with that vehicle, you may not know that it still has a full factory warranty on it. McCombs offers many different makes and models for sale in the pre-owned department. While we check them all for safety, there is no way to know if a vehicle will have good long term reliability. Both of those vehicles were made by the same manufacturer. However, Fiat Chrysler Corporation stands behind their vehicles just like any other manufacturer and I know they would want you to be happy and the repairs, if any, should be at no cost to you. I wish it were a Ford that you bought so we could handle it personally. As for the sales tactics, I completely apologize if you felt any tactics were unprofessional in any way. We are continually working on making our store the dealership of choice in San Antonio. It upsets me that we let you down. If I can do anything to redeem ourselves in your eyes, please let me know. Michael HarwoodInternet DirectorMcCombs Ford West


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  • Bought a Santa Fe
    April 22, 2017

    Samuel was so helpful; Not pushy, very knowledgeable, and caring. Listened to our situation and needs and we can't thank him enough. My wife lo...


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    Samuel was so helpful; Not pushy, very knowledgeable, and caring. Listened to our situation and needs and we can't thank him enough. My wife loves the new vehicle!!!

    Does recommend this dealer

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  • Great Experience
    April 21, 2017

    I generally do not enjoy car shopping especially with a picky daughter. My daughter had a specific car in mind and I had a specific price range. S...


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    I generally do not enjoy car shopping especially with a picky daughter. My daughter had a specific car in mind and I had a specific price range. Sam and his trainee were patient enough to allow my daughter and I to compromise. We were able to get her the car she wanted at the price I was wanting. I highly recommend Sam and Red McCombs Ford West.

    Does recommend this dealer

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  • Great Buying Experience

    I was looking for a great deal on a Ford F-150 all around town and I finally went in and worked with Zachary Cuevas. This was probably the smoothe...


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    I was looking for a great deal on a Ford F-150 all around town and I finally went in and worked with Zachary Cuevas. This was probably the smoothest car buying experience I've ever dealt with. Mccombs Ford West has a new customer for life. Keep Zachary Cuevas around he is a great asset to your company!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Highly trained in deception - If they hand you a pen-run.
    April 16, 2017

    My goal was only to negotiate the price of my car, then call my bank to complete the sale. Instead I received 2 dings on my credit report & credit...

    McCombs Ford West

    I am very disheartened to hear that you had a less than stellar visit with us at the dealership. Feel free to contact me so that I can learn more ...


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    My goal was only to negotiate the price of my car, then call my bank to complete the sale. Instead I received 2 dings on my credit report & credit score, costing me in the long run because of a higher interest rate. What did I learn.... believe the people's voice, Google's ratings system. On important purchases 4.4 or higher. Here's why... Their shady car salesman ran my credit twice in one sitting after I explicitly stated several times, "I have my own financing and I do not authorizing anyone to run my credit." The following week I was notified of two hard inquiries by McCombs Ford West. So I addressed this concern with the salesman about multiple hard credit inquiries. He flat out denied that "he" did it. Then later stated, "everyone knows when you walk through our doors we can run your credit. You cant buy a car with out a credit check" When I expressed my concerns about this deceptive and borderline illegal practice, they sent out the big gun finance manager who listed all of "his" sales accolades as if that was justification of their shady practices. A He then stated, "my sales guys are trained to just get your comment on anything then we can run with it." It's hard to support "American-made" with guys like this in the business. No thank you McCombs Ford West. When you leave their sales floor you will need a shower and the reason it won't be our Texas Heat.

    Does not recommend this dealer
    McCombs Ford West

    I am very disheartened to hear that you had a less than stellar visit with us at the dealership. Feel free to contact me so that I can learn more about it. Michael Harwood, Internet Director, McCombs Ford West.


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  • "Bought my First Ford ever! First time @ McCombs Ford West!
    March 19, 2017

    I would like to thank Tim Johnson who was exceptional! I will highly recommend him, and already have! I was picking up the car in 24hrs from start...

    McCombs Ford West

    Congratulations Rudy and family for your recent Mustang purchase! We are so grateful you chose us for your first Ford Mustang purchase. Tim was ...


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    I would like to thank Tim Johnson who was exceptional! I will highly recommend him, and already have! I was picking up the car in 24hrs from start to finish. Quick reply's and great communication told me this was a done deal. I was very pleased with all your effort putting into this deal. Thank you again Tim Johnson for saving me so much time, you really have made car buying a great experience for me. Our family is also very pleased and we will definitely be back on our next vehicle purchase! I would also like to thank the staff who helped in the sale at McCombs Ford West who made my very first Ford Mustang a reality! Regards, Rudy Bernal

    Does recommend this dealer
    McCombs Ford West

    Congratulations Rudy and family for your recent Mustang purchase! We are so grateful you chose us for your first Ford Mustang purchase. Tim was super happy to hear about your review and the McCombs Ford West staff thank you for your positive feedback.


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  • Great dealership
    March 14, 2017

    Tim Johnson, Gerald and everyone at McCombs West are the greatest people to work with. They work extremely hard to make the vehicle deal that you ...


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    Tim Johnson, Gerald and everyone at McCombs West are the greatest people to work with. They work extremely hard to make the vehicle deal that you need. Have now purchased 2 vehicles from them and will go back again if the occasion arises. Great job guys, keep up the terrific work.

    Does recommend this dealer

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  • Outstanding!
    March 11, 2017

    I would like to thank Jon Higginson and Mr Fabian for above and beyond assistance with my experience with Ford west McCombs . They were very patie...


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    I would like to thank Jon Higginson and Mr Fabian for above and beyond assistance with my experience with Ford west McCombs . They were very patient and willing to go out of their way to get my family into a used dang near new 2016 Ford Focus Se! Everything was to the point, no beating around the Bush. I would definitely recommend friends and family to FORD WEST MCCOMBS!

    Does recommend this dealer

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  • Excellent customer service
    February 28, 2017

    Tim Johnson went of and beyond to provide great customer service. This is the first car that I ever bought. Tim made buying a car a breeze. I will...


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    Tim Johnson went of and beyond to provide great customer service. This is the first car that I ever bought. Tim made buying a car a breeze. I will definitely recommend him and this dealership to anyone I know that is looking for a car. Tim provided excellent customer service. When I am ready to get another vehicle, I will be sure to buy new or used from him.

    Does recommend this dealer

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