Our 2015 GMC had visited this dealership quite a few times before the warranty ran out. With a great suggestion from the service manager, we ultimate...ly purchased a new diesel version of the truck we've already enjoyed, are now paying a lower monthly vehicle payment AND have a longer warranty! Mike S., Service Manager and Rian D., sales, Thanks and Kudos! Excellent overall experience! We'll definitely recommend to our friends!
We can't thank you enough for your excellent review! Mike in service & Rian in sales have already received a copy of your fantastic feedback! Our de...alership looks forward to all of the referral business you send our way!
Went in for an oil change and tire rotation as scheduled. 1500 miles later I start getting a check engine light for my VVT intake and exhaust solenoid...s. I get in to take a look at them and pull my filter and it’s completely filthy and broken down, along with my absolutely filthy oil. There is no way my oil or filter was changed, and at this rate I doubt my tires were rotated either. So I pay for an oil change and don’t get it, and it ruins both of my solenoids for the VVT system which I have to replace (dirty oil being one of the most frequent causes of these breaking down). I call the service department to let them know I won’t be back, they say they’ll talk to the service manager to see what they can do about it and get back to me first thing Monday morning. I haven’t heard back in a month. I would not recommend their service to anyone and would suggest checking anything they do when you get home to be sure it’s actually done. Terrible customer serve as well.
Thank you for bringing this to our attention and we apologize for any inconvenience that we may have caused. We would like to gather more information ...such as you last name & the make/year/model of your vehicle so we can look into this further. Please contact Robin in our Customer Relations Department at 636-717-3017 to further discuss.
Window wouldn’t work so I took off the door panel and found the window regulator clip was broken. No one sells just the regulator clip ($10 max) and I... was told you had to buy the whole regulator for $100.00. I got a quote from their service website and scheduled my service appointment. Wow - that was easy, right? WRONG! I called parts to make sure the cost was right. Got to the dealership for service and was told the quote didn’t look right. With the door panel already off, they were going to charge the full labor cost to take it off. THEN they told me the part was $183.00 (not the $100 I got when I called the previous day). “We’ll work with you on the cost a little bit” I was told. Car’s finished. Total cost was still $100 more than I was told it would be when I got there ($130 more than their prior to arrival quote) AND they didn’t put the door panel back on so they could “save you the labor cost”. Never again...
We are sorry that you feel this way and we assure you that our service department is currently looking into this. We are unsure how you received a qu...ote on line from our website that would give a customer parts & labor prices. Did you speak with anyone here at the dealership? Our service staff did indeed discount both your parts and labor to assist you with the total cost.
Wait time was minimal, service personnel were very polite and helpful.
From all of the service employees here at Jim Butler Chevrolet, THANK YOU!
Everything about this place is great! Everyone is super friendly and very quick when it comes to oil changes !
Our service department is very happy to have provided you with such a positive experience! We'll see you & your Camaro next time!
You always do a great job with your service. Thank you so much! Blessings on you
Blessings back to you & the rest of the sisters as well! Thank you so very much for your kind comments & our dealership is truly grateful for your co...ntinued business.
Always great when i go there . The people are nice .
As always, thank you so much for your continued business & your amazing review. Our service department will see you & your Impala next time!
The dealers will promise you everything in anything to sell you a car and then at the end you're going to get screwed over cuz they promise you one ca...r and you end up with something else
It is extremely important that customers are accurate regarding their personal information and their financial situations. Due to the financial situat...ion that we were presented with back in April of 2016, the bank only approved the Sonic that you purchased over the other vehicles you preferred. Our dealership is sorry that you feel this way, but we hope you enjoy your new Sonic for many more years to come.
It took over 4 hours for the delivery of the vehicle. We had already negotiated the deal and the deposit was done days before. Our salesman would just... disappear for 15-20 minutes without regard to us sitting at his desk.
Our dealership strives to make every car purchase a quick and smooth experience. On behalf of everyone here at Jim Butler Chevrolet, we sincerely apol...ogize that your sales experience took longer than what everyone initially expected. Our company understands that your time is extremely valuable. Although this time of year is the busiest for car dealerships and your sales consultant was assisting multiple customers at the same time, there were a few things that we should have done better to expedite your sales experience. In an effort to make up for your lost time, our sales manager paid for your dinner while we were completing the final details of the purchase and we have also mailed you four complimentary car washes and additional maintenance vouchers to be used after your GM Maintenance plan expires. We are unsure what else it would take to ensure your satisfaction and how to express our sincerest apologies for your long sales experience. When you are ready for your next vehicle purchase, we are confident that we will have these issues resolved.
very easy to deal with, very good selection of vehicles and if they don't have it they will find exactly what you want and very good pricing. I would ...definitely buy from them again
On behalf of everyone who works here at Jim Butler Chevrolet, we can't express how grateful we are for your spectacular feedback. Thank you for your ...business & we look forward to having you as a lifelong JBC customer!