Colonial Volkswagen of Medford

4.9
(1,844 reviews)
Visit Colonial Volkswagen of Medford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–6:00pm
Tuesday 7:30am–5:00pm 9:00am–6:00pm
Wednesday 7:30am–5:00pm 9:00am–6:00pm
Thursday 7:30am–5:00pm 9:00am–6:00pm
Friday 7:30am–5:00pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (781) 218-2391 (781) 218-2391
Used (888) 321-3543 (888) 321-3543
Service (978) 208-2588 (978) 208-2588

Reviews

4.9
(1,844 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.

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5.0

Great customer service

Each time I have my VW serviced at Colonial VW of Medford, they have provided excellent customer service and completed the work on my car in a timely manner. When they were unable to get the correct part once they also provided me with a loner car for nearly a week.

Dealer response

Thank you, Seth, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Fast and convenient service. Car is always clean and the...

Fast and convenient service. Car is always clean and the service managers are always straight forward about the service items and pricing.

Dealer response

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Was very happy with the service I received when I bought...

Was very happy with the service I received when I bought the new truck and the sales guy was excellent definitely recommend this dealership to my friends and family

Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

Fast and easy to work with. The Service department is...

Fast and easy to work with. The Service department is very easy to work with and did a great job communicating with me.

Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

keven was the best took care of me was a real gentelmen...

keven was the best took care of me was a real gentelmen and answerd my question

Dealer response

Thank you so much for your excellent review! We are so glad that Keven had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

I had an appointment for a antifreeze flush, I was in and...

I had an appointment for a antifreeze flush, I was in and out within the hour. Received a car wash as part of the appointment as well.

Dealer response

Amanda, We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

best service department around

rusty and his team at this location are unreal. they treat my little puppy and i with the utmost respect and service. rusty always has little treats ready for my little pup. the best!

Dealer response

Thank you for sharing your review! It's a pleasure to know that Rusty and our team provided you with such excellent assistance. We hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Rusty is wonderful guy above and beyond Enjoyable to...

Rusty is wonderful guy above and beyond Enjoyable to deal with Will always ask for him each visit Jessica

Dealer response

Thank you for choosing Colonial Volkswagen of Medford, Jessica. We appreciate you taking the time to share your feedback and five-star rating. We're glad to hear that you found your experience with Rusty to be a positive one! Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

New Tires Service

I am very happy with the level of service, communication and follow-up that I received from Colonial Volkswagen! I thought I needed 4 new tires, but was advised I could get another 10K+ out of two and only needed 2 new tires. Fair, reasonable and prompt work. Thank you.

Dealer response

Cam, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

A very easy transcription with Keven offering a no...

A very easy transcription with Keven offering a no pressure environment for us to come to a decisions on our lease.

Dealer response

Congratulations on your new vehicle, Jay! We are so glad that we had the opportunity to work with you, and that Kevin could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com