Colonial Volkswagen of Medford

4.9
(1,844 reviews)
Visit Colonial Volkswagen of Medford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–6:00pm
Tuesday 7:30am–5:00pm 9:00am–6:00pm
Wednesday 7:30am–5:00pm 9:00am–6:00pm
Thursday 7:30am–5:00pm 9:00am–6:00pm
Friday 7:30am–5:00pm 9:00am–6:00pm
Saturday Closed 9:00am–5:00pm
Sunday Closed Closed
New (781) 218-2391 (781) 218-2391
Used (888) 321-3543 (888) 321-3543
Service (978) 208-2588 (978) 208-2588

Reviews

4.9
(1,844 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Colonial Volkswagen of Medford from DealerRater.

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5.0

TRUSTWORTHY SERVICE DEPARTMENT

Until I purchased my VW Tiguan at Colonial in Medford, I would always be a little nervous sending my car into the service department. It always seemed that they would find multiple things that were wrong, costing me hundreds of dollars per visit. But Colonial of Medofrd is different. At Colonial, the mechanic working on my car sends me a video showing me his diagnosis and work so I know exactly what is going on. They are the only service department I know that does this, and it really puts my mind at ease, not worrying about a huge, unnecessary service bill. I recommend this service department highly and without reservation.

Dealer response

Mark, Thank you for sharing your review! It's a pleasure to know that our service team provided you with such excellent assistance. We hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Service

I was delighted with the speed of service which involved getting new brakes.The the door to door pick-up service was great especially around the holidays!

Dealer response

Yvonne, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Courteous, accommodating and quick! Love the text...

Courteous, accommodating and quick! Love the text message when your car is ready! we have two cars from them

Dealer response

Kate, Thank you for taking the time to share your thoughts on working with Frank and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Fast, friendly and easy. All my issues were addressed and...

Fast, friendly and easy. All my issues were addressed and I am happy as usual.

Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Steve Warren was extremely kind, patient and helpful with...

Steve Warren was extremely kind, patient and helpful with us throughout the whole process. He was honest and informative and we always felt he had our best interest at heart. Would highly recommend. We have purchased 3 cars from Volkswagen Medford.

5.0

Steve helped us with test drive of the Tiguan.Very...

Steve helped us with test drive of the Tiguan. Very transparent and highly recommend him.

5.0

We were having a hard time deciding between the 2022...

We were having a hard time deciding between the 2022 Atlas and Tiguan for our growing family. Steve Warren was very helpful in reviewing the pros and cons of each vehicle, helping us narrow down our choice to exactly what we needed. Steve was patient, kind, friendly and approachable, which made the whole process of buying a new vehicle super easy. I was a bit anxious about buying a new car at the end of 2021, but he listened to my concerns and answered all of my questions, making me feel confident in our choice. A big thank you to Steve!

Dealer response

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with Steve, and it was a pleasure having you at the dealership. We appreciate your review! Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

40k mile service

Appointment for 7:30a Bay doors opened at EXACTLY 7:30a I pulled in, and every other aspect of the service came with the same amount of courtesy and professionalism. Couldn't ask for more.

Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

5.0

Kevin Umana did a FANTASTIC job helping me find my new...

Kevin Umana did a FANTASTIC job helping me find my new car. He answered every question I had. Kevin also told me a lot of interesting facts about the car. He has a lot of knowledge! Kevin was extremely nice, inviting, personable and professional. I enjoyed talking to Kevin, which really made me feel comfortable with buying my Jetta. It's clear that Kevin is passionate about this business and I really appreciate the help.

Dealer response

Thank you so much for choosing Colonial Volkswagen of Medford! We are so happy to hear that Keven was able to help you find the perfect vehicle and deal. Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com

5.0

Fantastic experience and excellent service, walked in not...

Fantastic experience and excellent service, walked in not anticipating the experience to go so smoothly but loved everything about working with Steve! Beyond excited for my new Tiguan.

Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new Tiquan! We look forward to working with you again! Ken Cataldo General Manager kencataldo@vwmedford.com