[{"id":247428,"personPtyId":39826163,"firstName":"Michael","lastName":"Dixon","titleText":"British Motoring Advisor","shortBioText":"Welcome to Otto's MINI in Exton, PA! We are eager to work with you to get you into a new or used MINI Cooper car that will meet your needs. We know that you have high expectations and so do we. We take pride in providing exceptional personalized service. Stop by our showroom to experience what it's like to be behind the wheel of your favorite MINI Cooper. Please feel free to contact us anytime you have questions.","emailTxt":"mdixon@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":89,"imageUrl":"https://cdn-user.dealerrater.com/images/a3c0062c22a9.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1078099200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":309901,"personPtyId":38471205,"firstName":"Derek","lastName":"Street","titleText":"Bearded Motoring Advisor","shortBioText":"Call me directly at Otto's: 610-455-2813\r\nEmail me directly at Dstreet@ottosmini.com\r\n\r\nHello, I am Derek Street, The Bearded Motoring Advisor.\r\n I am an enthusiastic MINI fan as well as a fan of cars in general. I grew up in Delco, attended High school at Penncrest and graduated with my BFA from Kutztown University. I am the guy to talk to if you have questions about performance, designing your own MINI, and technology. \r\n\r\nI understand that the car buying experience is not something everyone looks forward to. I go out of my way to make your experience a nice and easy by keeping everything transparent and straightforward. \r\n\r\nIf you have any questions always feel free to reach out to me. I look forward to seeing you at Otto's!\r\n\r\nCheers,\r\nDerek Street","emailTxt":"dstreet@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/05a9971b5332.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"1433116800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":247427,"personPtyId":38475462,"firstName":"Pete","lastName":"Barcus","titleText":"Motoring Advisor","shortBioText":"I'm a local guy, growing up in West Chester, living in Downingtown for about five years, then moving back to West Chester in early 2017. After graduating from Penn State, I actually stumbled into the car business. \r\n\r\nI was really open to any type of job, and I saw that Otto's BMW was hiring. I knew from growing up in the area that Otto's was a well respected local business, so I applied and was hired. After working for BMW for three and a half years, Otto's offered me the opportunity to sell MINIs, which I accepted. I love the whole mindset behind the brand... a premium car that still leaves a lot of room for fun. I've owned a 2014 Hardtop Two Door, a 2014 Countryman, and I'm currently driving a 2017 Clubman.\r\n\r\nI really pride myself in being friendly, approachable, and knowledgeable. In my mind, the old school days of car selling are over. I strive to make it a fun and engaging experience, which is what I would want if I were buying a car myself.","emailTxt":"pbarcus@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":87,"imageUrl":"https://cdn-user.dealerrater.com/images/eb13ec2694ad.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1217548800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":41328,"personPtyId":38463822,"firstName":"Chad","lastName":"Carey","titleText":"New Car Sales Manager","emailTxt":"ccarey@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":55,"imageUrl":"https://cdn-user.dealerrater.com/images/0b1696ce9a83.jpg","drDealerId":16362,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":364020,"personPtyId":49571537,"firstName":"Preston","lastName":"Jackson","titleText":"Service Advisor","emailTxt":"pjackson@ottosmini.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/1b6a0973bba2.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"975628800","industryStartDtUtc":"896659200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":442057,"personPtyId":38486535,"firstName":"Jeff","lastName":"Schmidt","titleText":"Motoring Advisor","emailTxt":"jschmidt@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/633ce75decf7.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":364021,"personPtyId":38479305,"firstName":"David","lastName":"Hackett","titleText":"Pre-Owned Manager","emailTxt":"dhackett@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/044760cf4924.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"470707200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":453340,"personPtyId":38491912,"firstName":"Edwin (Liam)","lastName":"Morris","titleText":"Motoring Advisor","emailTxt":"emorris@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/a3e0e78f2d4f.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1506816000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":309896,"personPtyId":39245822,"firstName":"Joseph","lastName":"Fritz","titleText":"Service Manager","shortBioText":"","emailTxt":"jfritz@ottosmini.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/924fd232a479.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"933465600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":434474,"personPtyId":42384172,"firstName":"Charlotte","lastName":"Smith-Widdis","titleText":"Service Advisor","shortBioText":"","emailTxt":"csmith-widdis@ottosmini.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/b6ca3a542893.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":309895,"firstName":"Jennifer","lastName":"Cacchione","titleText":"MINI Genius","emailTxt":"jcacchione@ottosmini.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/5bee907af999.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Otto's MINI / Otto's Approved

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Otto's MINI / Otto's Approved Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2015

We have always been a family owned and operated business, and since the day we opened in 1968, we have dedicated ourselves to outperforming customer expectations.

...


Easy Lease - Leasing Made Easy. No small print or hidden fees. 10,000 miles per year. $2,500 due at signing. Payment includes PA monthly sales tax.

"Easy Lease - Leasing Made Easy. No Small Print or Hidden Fees. See Details Below..."

Service

Tire Rotation

$35

Oil, Filter Change

$69.95

Wheel Balance

$88.95

Replace Brake Fluid

$149.95

RepairPal Certified
View Certification
Requirements

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
457 lifetime reviews. Includes reviews of Otto's MINI / Otto's Approved from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.6 out of 5
    November 17, 2018

    In the past, my experience with auto mechanics and car dealerships was intimidating and confusing. Otto's MINI is just the opposite. Most of all, I appreciate... Preston Jackson. In contrast to my previous experiences elsewhere, Preston speaks courteously, clearly, and patiently -- so that I can understand what is being done to my car and I don't feel afraid to ask questions. I am beyond grateful for this. Plus, I appreciate the clean, pleasant lounge and the cleanliness of the shop floor. But Preston sets the tone. Don't lose him!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Thank you for your wonderful compliments for Preston. We are so pleased to hear he set the right tone to deliver a great experience for you. Thanks a...gain for choosing Otto's MINI.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.8) 61 reviews

  • 5.0 out of 5
    November 16, 2018

    From the moment I drive into the service area I feel like a VIP. Charlotte is amazing. She provided me with a lot of great information and offered things... I wasn't expecting. Whether I wait or take a loaner my experience is always the best. Thanks Ottos.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Awesome! Thanks for recognizing Charlotte and for servicing with Otto's!


    Worked with:
    Charlotte Smith-Widdis

    Service Advisor

    (4.4) 28 reviews

  • December 10, 2016

    I'm in a serious physical condition that pretty much happened overnight, and no one knows why. Otto's continued to follow up on my inquiry, without being... overbearing. They even gave me their bottom line on my car of interest, which I consider to be more than fair. I just hope I can get there before it's gone because it's a done deal as far as I'm concerned. I'd really like to thank the gentleman that I am working with, but his name escapes me at the moment. Thanks, Otto's! Cappy

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2018

    Oil and filter change went smoothly and quickly. Customer lounge made it possible to work while I waited. Preston is the best. Not much more to say.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Easy, efficient and still productive for you while you waited. On behalf of Preston and Otto's MINI, thanks for servicing with us.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.8) 61 reviews

  • 5.0 out of 5
    November 15, 2018

    The service at Otto's Mini is outstanding. When I initially contacted them, I was a current Mini owner but was looking to upgrade to a larger model. At... first, I made what I thought was the obvious choice and returned to the dealership where I had purchased my first Mini. After four attempts (yes, four!) of trying to purchase a new car, I was unable to find a salesperson to help me or even follow up to my inquiries. After calling the corporate office, I was put into contact with Otto's Mini. And wow! We were amazed by the level of professionalism and courtesy extended to us from the moment we crossed the showroom threshold. My husband and I were assigned to Michael, who is absolutely fantastic. He's personable, professional, and he made my car buying experience an absolute delight--which is exactly how it should be when purchasing a new vehicle. We were very pleased with the degree of service (and followup!) that we received at Otto's Mini. I can't recommend them enough and would give them (and Michael) ten stars if the ranking allowed it.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Always great to hear Michael and our team delivered the experience you were looking for. That's the Otto's MINI difference. Thank you!


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 89 reviews

  • 5.0 out of 5
    November 15, 2018

    Both the salesman and his manager were very professional, courteous, and eager to listen to me and help me with the purchase of my newest Mini addition.... This is my 3rd Mini vehicle. They are all great vehicles. One day when its time to get another one ,I will return to the awesome Ottos Mini for it . Thankyou so much. Christopher Bennett 11/15/18

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Excellent! We're happy to hear we could assist you with your latest MINI addition. Thank you for being a loyal member of the Otto's MINI family.


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 89 reviews

    Chad Carey

    New Car Sales Manager

    (4.9) 55 reviews

  • 5.0 out of 5
    November 15, 2018

    Pete is very knowledgeable about all things Mini. Great to work with and made me feel comfortable. He was helpful when my car came in and made the whole... experience a pleasure! Thank you for your service, Lori Wise

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Thanks Lori! We're pleased to hear Pete was able deliver a great buying experience for you the easy Otto's MINI way.


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 87 reviews

  • 4.8 out of 5
    November 14, 2018

    Comp[etely forgot the appointment...call very late and they fit me in, got all I asked for and finished as promised. As Arnold would say, "I'll be back".... Thanks guys.....l

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Excellent! Nice to hear we could work around your delayed arrival. Thanks for choosing Otto's MINI.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.8) 61 reviews

  • 4.8 out of 5
    November 12, 2018

    By far one of my best experiences working with a sales person at a car dealership. Sales manger was also terrific. The entire process couldn???t have been... easier. I highly recommend this dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Outstanding! Purchasing a MINI should be easy. Thanks again for choosing Otto's.


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 87 reviews

  • 5.0 out of 5
    November 11, 2018

    I took my car in for the scheduled oil change. I mentioned that my front passenger tire kept losing air. That morning as I backed out of our garage I... had less than 10psi. So happy that there is a WAWA within 5 miles of our home. Filled the tire and proceeded on my way. Fortunately, we purchased the tire protection. I was back on the road in about 2 1/2 hours with my oil changed, new tire on the front passenger side, and a nice clean car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Great to hear we were able to address your tire concerns and get your maintenance up to date quickly and efficiently. Thanks again for choosing Otto'...s MINI.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.8) 61 reviews

View More Reviews