[{"id":247427,"personPtyId":38475462,"firstName":"Pete","lastName":"Barcus","titleText":"Motoring Advisor","shortBioText":"I'm a local guy, growing up in West Chester, living in Downingtown for about five years, then moving back to West Chester in early 2017. After graduating from Penn State, I actually stumbled into the car business. \r\n\r\nI was really open to any type of job, and I saw that Otto's BMW was hiring. I knew from growing up in the area that Otto's was a well respected local business, so I applied and was hired. After working for BMW for three and a half years, Otto's offered me the opportunity to sell MINIs, which I accepted. I love the whole mindset behind the brand... a premium car that still leaves a lot of room for fun. I've owned a 2014 Hardtop Two Door, a 2014 Countryman, and I'm currently driving a 2017 Clubman.\r\n\r\nI really pride myself in being friendly, approachable, and knowledgeable. In my mind, the old school days of car selling are over. I strive to make it a fun and engaging experience, which is what I would want if I were buying a car myself.","emailTxt":"pbarcus@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/eb13ec2694ad.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1217548800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":41328,"personPtyId":38463822,"firstName":"Chad","lastName":"Carey","titleText":"New Car Sales Manager","emailTxt":"ccarey@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/0b1696ce9a83.jpg","drDealerId":16362,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":309901,"personPtyId":38471205,"firstName":"Derek","lastName":"Street","titleText":"Bearded Motoring Advisor","shortBioText":"Call me directly at Otto's: 610-455-2813\r\nEmail me directly at Dstreet@ottosmini.com\r\n\r\nHello, I am Derek Street, The Bearded Motoring Advisor.\r\n I am an enthusiastic MINI fan as well as a fan of cars in general. I grew up in Delco, attended High school at Penncrest and graduated with my BFA from Kutztown University. I am the guy to talk to if you have questions about performance, designing your own MINI, and technology. \r\n\r\nI understand that the car buying experience is not something everyone looks forward to. I go out of my way to make your experience a nice and easy by keeping everything transparent and straightforward. \r\n\r\nIf you have any questions always feel free to reach out to me. I look forward to seeing you at Otto's!\r\n\r\nCheers,\r\nDerek Street","emailTxt":"dstreet@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/05a9971b5332.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"1433116800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":309897,"firstName":"Melissa","lastName":"Gibson","titleText":"Service Advisor","emailTxt":"mgibson@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":12,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/5cd9df40239e.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":247428,"personPtyId":39826163,"firstName":"Michael","lastName":"Dixon","titleText":"Motoring Advisor","shortBioText":"Welcome to Otto's MINI in Exton, PA! We are eager to work with you to get you into a new or used MINI Cooper car that will meet your needs. We know that you have high expectations and so do we. We take pride in providing exceptional personalized service. Stop by our showroom to experience what it's like to be behind the wheel of your favorite MINI Cooper. Please feel free to contact us anytime you have questions.","emailTxt":"mdixon@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/84629cc7da79.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1078099200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":364021,"personPtyId":38479305,"firstName":"David","lastName":"Hackett","titleText":"Pre-Owned Manager","emailTxt":"dhackett@ottosmini.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/044760cf4924.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"470707200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":453340,"personPtyId":38491912,"firstName":"Edwin (Liam)","lastName":"Morris","titleText":"Motoring Advisor","emailTxt":"emorris@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/a3e0e78f2d4f.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1506816000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442057,"personPtyId":38486535,"firstName":"Jeff","lastName":"Schmidt","titleText":"Motoring Advisor","emailTxt":"jschmidt@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/633ce75decf7.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":364020,"firstName":"Preston","lastName":"Jackson","titleText":"Service Advisor","emailTxt":"pjackson@ottosmini.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/1b6a0973bba2.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":487087,"personPtyId":38773242,"firstName":"Ryan","lastName":"Ressel","titleText":"Finance Manager","emailTxt":"RRessel@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/fce41efd9262.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":434474,"firstName":"Charlotte","lastName":"Smith-Widdis","titleText":"Fast Service Advisor","emailTxt":"csmith-widdis@ottosmini.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/b6ca3a542893.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":309896,"personPtyId":39245822,"firstName":"Joseph","lastName":"Fritz","titleText":"Service Manager","emailTxt":"jfritz@ottosmini.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/924fd232a479.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"933465600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":309895,"firstName":"Jennifer","lastName":"Cacchione","titleText":"MINI Genius","emailTxt":"jcacchione@ottosmini.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/5bee907af999.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Otto's MINI / Otto's Approved

4.9 out of 5 (4.9) 273 reviews

Dealer on Cars.com since August 2015

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
273 lifetime reviews. Includes reviews of Otto's MINI / Otto's Approved from DealerRater.com
  • So Understanding
    December 10, 2016

    I'm in a serious physical condition that pretty much happened overnight, and no one knows why. Otto's continued to follow up on my inquiry, without b...eing overbearing. They even gave me their bottom line on my car of interest, which I consider to be more than fair. I just hope I can get there before it's gone because it's a done deal as far as I'm concerned. I'd really like to thank the gentleman that I am working with, but his name escapes me at the moment. Thanks, Otto's! Cappy

    5.0 out of 5
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    Not Applicable
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 4.8 out of 5
    Great customer service
    April 14, 2018

    Great customer service and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHI...LADELPHIA to have my car serviced

    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Thanks so much for your review and for traveling to come see us!! Your business is appreciated!


  • 5.0 out of 5
    Pleasant and efficient
    April 13, 2018

    Otto???s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use ...them again.

    5.0 out of 5
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    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Otto's MINI

    Thank you for the review! It's our goal to expedite your service needs with a smile!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Otto's MINI / Otto's Approved from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Tire Rotation

    $35

    Oil, Filter Change

    $69.95

    Wheel Balance

    $88.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 86 Offers on 4 Models

About Our Dealership

Dealer on Cars.com since August 2015

We have always been a family owned and operated business, and since the day we opened in 1968, we have dedicated ourselves to outperforming customer expectations.
Easy Lease - Leasing Made Easy. No small print or hidden fees. 10,000 miles per year. $2,500 due at signing. Payment includes PA monthly sales tax.

"Easy Lease - Leasing Made Easy. No Small Print or Hidden Fees. See Details Below..."

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Otto's MINI / Otto's Approved
305 W Lincoln Hwy Exton, PA 19341
New (484) 303-4396
Used (484) 303-4352
Service (888) 272-1609
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