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Please feel free to contact us anytime you have questions.","emailTxt":"mdixon@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":168,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/a3c0062c22a9.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1078099200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":247427,"personPtyId":38475462,"firstName":"Pete","lastName":"Barcus","titleText":"Motoring Advisor","shortBioText":"I'm a local guy, growing up in West Chester, living in Downingtown for about five years, then moving back to West Chester in early 2017. After graduating from Penn State, I actually stumbled into the car business. \r\n\r\nI was really open to any type of job, and I saw that Otto's BMW was hiring. I knew from growing up in the area that Otto's was a well respected local business, so I applied and was hired. After working for BMW for three and a half years, Otto's offered me the opportunity to sell MINIs, which I accepted. I love the whole mindset behind the brand... a premium car that still leaves a lot of room for fun. I've owned a 2014 Hardtop Two Door, a 2014 Countryman, and I'm currently driving a 2017 Clubman.\r\n\r\nI really pride myself in being friendly, approachable, and knowledgeable. In my mind, the old school days of car selling are over. 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Needless to say, I try to be as active as possible!\r\n\r\nMaking a major purchase like buying a new car can be a very stressful and difficult process but, I want to prove that it doesn't have to be one awesome customer experience at a time!","emailTxt":"kbrown@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/d9518bc50eab.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":309896,"personPtyId":39245822,"firstName":"Joseph","lastName":"Fritz","titleText":"Service Manager","emailTxt":"jfritz@ottosmini.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/6c9c4f29e982.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"933465600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":620170,"firstName":"Raheem","lastName":"Barnett","titleText":"Motoring Advisor","emailTxt":"rbarnett@ottosmini.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/c38d6df9778c.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":613886,"personPtyId":49448421,"firstName":"Noel","lastName":"Montesano","titleText":"Financial Services Advisor","emailTxt":"nmontesano@ottosbmw.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/7eb2586e2349.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"954547200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":309895,"firstName":"Jennifer","lastName":"Cacchione","titleText":"Receptionist and Greeter","emailTxt":"jcacchione@ottosmini.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/5bee907af999.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":5316,"personPtyId":38467861,"firstName":"Richard","lastName":"Weller","titleText":"BDC Coordinator","emailTxt":"rweller@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/180897b7ceaa.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":613895,"firstName":"Anthony","lastName":"Blubello","titleText":"Parts Specialist","shortBioText":"My love for gas powered cars started very young. My grandfather had an alignment shop in Greenville SC sense the early fifties. I spent many of summers there. My father was a classic car guy. He had over sixty classics and keep a book about them all. Cars hold a special spot in my memories. My papa Clyde's long time work truck is now in my garage. My father died at a young age, so cars keep their memory dear and near to my heart.","emailTxt":"ablubello@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/9b51d18d1b15.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1064966400","industryStartDtUtc":"836179200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":619012,"firstName":"Emily","lastName":"Gola","titleText":"Service Advisor","emailTxt":"egola@ottosmini.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/5e78f7c1188b.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":613898,"firstName":"Lisa","lastName":"Thompson","titleText":"General Manager","emailTxt":"lthompson@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/24b5ed8fd316.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"}]

Otto's MINI / Otto's Approved

4.8 out of 5 4.8
Rectangle 48
Sales
Service Closed

Otto's MINI / Otto's Approved Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2015

We have always been a family owned and operated business, and since the day we opened in 1968, we have dedicated ourselves to outperforming customer expectations.

...


Easy Lease - Leasing Made Easy. No small print or hidden fees. 10,000 miles per year. $2,500 due at signing. Payment includes PA monthly sales tax.

"Easy Lease - Leasing Made Easy. No Small Print or Hidden Fees. See Details Below..."

Service

Tire Rotation

$35

Oil, Filter Change

$69.95

Wheel Balance

$88.95

Replace Brake Fluid

$149.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
801 lifetime reviews. Includes reviews of Otto's MINI / Otto's Approved from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 5, 2019

    Very knowledgeable staff and professional atmosphere. Good crew to deal with Like the mod atmosphere as well as the no pressure approach. Will be a repeat... customer

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's the Otto's MINI way of doing business. Welcome to the Otto's MINI family!


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 168 reviews

  • 5.0 out of 5
    December 5, 2019

    Michael was great to work with- knowledgeable, low pressure sales, empathetic with my previous experiences with dealer, attention to detail, and good follow... up on details.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! We're so pleased to hear Michael D crafted a purchase experience that suited your needs so well. Thanks again for choosing Otto's.


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 168 reviews

  • December 10, 2016

    I'm in a serious physical condition that pretty much happened overnight, and no one knows why. Otto's continued to follow up on my inquiry, without being... overbearing. They even gave me their bottom line on my car of interest, which I consider to be more than fair. I just hope I can get there before it's gone because it's a done deal as far as I'm concerned. I'd really like to thank the gentleman that I am working with, but his name escapes me at the moment. Thanks, Otto's! Cappy

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    Does recommend this dealer
    Shopped for a used car
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2019

    Michael: what a wonderful man. What an exquisite, knowledgeable, hysterical, honest, personable man. Not only does he clarify confusion (especially with... regards to an in-between-the-leg conundrum with the seat), his joke rebuttals are on point. So obviously he's the best thing since sliced bread. Btw, my Mini is a fantastic beautiful beast. Otto is where it's at. Ask for Michael. You won't regret it!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! We're delighted to hear how much you enjoyed working with Michael D. Have a wonderful holiday motoring season in your new MINI!


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 168 reviews

  • 5.0 out of 5
    December 2, 2019

    This is the third Mini I have purchased from Ottos. I have also purchased BMWs from Ottos. Pete is first class. I made an online inquiry over a weekend... and had a text message first thing Monday morning. I did the test drive at about 11 AM the same morning, had my trade in evaluated, and drove away at about 2 PM in my new Mini. He knows the Mini intimately. BTW I have had good experiences with Ottos service.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Outstanding! We're delighted to hear Pete delivered the timely process that worked best for you. Thank you for being a loyal member of the Otto's fami...ly. Have a wonderful holiday season!


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 159 reviews

  • 5.0 out of 5
    December 2, 2019

    I'm very happy with my purchase...the transaction was quick and easy. Michael was helpful throughout the process, not pushy or pressuring at all which... made for a great experience. Thanks for all your help!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear Micheal D facilitated the easy and efficient experience purchasing a MINI should be. Thank you for choosing Otto's!


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 168 reviews

  • 4.0 out of 5
    December 2, 2019

    Parking is atrocious. Walked in the dealership knowing what I wanted and looked around for someone to talk to. No dice. I ended up approaching a gentleman... and had to ask him if he worked there. Once he introduced me to a salesman, it was smoother sailing. Great experience with Pete. Test drive was too short, no real highway time. Pete knew a lot about the car and knew what he didn't know. There was no pressure to buy and he worked with me to get a good deal on my trade-in and financing. I picked up my car a few days later after it was detailed and we finished the paperwork within 10 minutes. Everything was setup for me when I got there and I drove away within the hour after getting a rundown of all the features and syncing my phone with the car. Would definitely buy from them again if the right car came in at the right time.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear Pete was able to deliver a great experience for you after an initially bumpy start. Thank you for choosing Otto's MINI.


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 159 reviews

  • 5.0 out of 5
    December 1, 2019

    Brought the recently-purchased Cooper S in with an issue with the belt folding and getting stuck in the retraction mechanism. It was my first trip to Otto's... service department for the new car. Preston and his crew solved the problem and sent me happily on my way!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Outstanding! We're pleased to hear Preston and the service team were able to address your concerns so efficiently!


    Worked with:
    Preston Jackson

    Service Advisor

    (4.8) 216 reviews

  • 5.0 out of 5
    November 30, 2019

    Michael was super easy to work with. Couldn't have been nicer. I would send any friend to him interested in a Mini. Thanks Michael!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Buying a MINI should be easy! Its great to hear Michael D made your purchase what you were hoping for. You always have a friend in Otto's MINI!


    Worked with:
    Michael Dixon

    British Motoring Advisor

    (5.0) 168 reviews

  • 5.0 out of 5
    November 30, 2019

    This was an overall wonderful experience. It is refreshing to deal with extremely knowledgeable and friendly sales associates who actually listen to your... needs and is able to find the right car for us.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Listening to and understanding your needs is key! Finding the MINI that's just right for you is always our goal here at Otto's MINI!


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 159 reviews

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