[{"id":247427,"personPtyId":38475462,"firstName":"Pete","lastName":"Barcus","titleText":"Motoring Advisor","shortBioText":"I'm a local guy, growing up in West Chester, living in Downingtown for about five years, then moving back to West Chester in early 2017. After graduating from Penn State, I actually stumbled into the car business. \r\n\r\nI was really open to any type of job, and I saw that Otto's BMW was hiring. I knew from growing up in the area that Otto's was a well respected local business, so I applied and was hired. After working for BMW for three and a half years, Otto's offered me the opportunity to sell MINIs, which I accepted. I love the whole mindset behind the brand... a premium car that still leaves a lot of room for fun. I've owned a 2014 Hardtop Two Door, a 2014 Countryman, and I'm currently driving a 2017 Clubman.\r\n\r\nI really pride myself in being friendly, approachable, and knowledgeable. In my mind, the old school days of car selling are over. I strive to make it a fun and engaging experience, which is what I would want if I were buying a car myself.","emailTxt":"pbarcus@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":165,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/eb13ec2694ad.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1217548800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":247428,"personPtyId":39826163,"firstName":"Michael","lastName":"Dixon","titleText":"British Motoring Advisor","shortBioText":"Welcome to Otto's MINI in West Chester, PA! We are eager to work with you to get you into a new or used MINI Cooper car that will meet your needs. We know that you have high expectations and so do we. We take pride in providing exceptional personalized service. Stop by our showroom to experience what it's like to be behind the wheel of your favorite MINI Cooper. Please feel free to contact us anytime you have questions.","emailTxt":"mdixon@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":175,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/a3c0062c22a9.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1078099200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":364020,"personPtyId":49571537,"firstName":"Preston","lastName":"Jackson","titleText":"Service Advisor","emailTxt":"pjackson@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":227,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/c7a5abad6507.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"975628800","industryStartDtUtc":"896659200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":613851,"firstName":"John","lastName":"Keenan","titleText":"Financial Services Advisor","emailTxt":"jkeenan@ottosbmw.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":574724,"firstName":"Kyle","lastName":"Brown","titleText":"Motoring Advisor","shortBioText":"My passion for cars started at a very young age helping my father with his classic muscle cars. Naturally, I followed suit and, would one day pursue a career out of it. That journey began as an Automotive technician and detailer to help learn the basics. Soon after, I spent some years coaching vehicle control and performance driving schools with an organization called the SCCA. And not long after that, I accepted my current position as a Motoring Advisor here at Otto's MINI and, have loved every second of it! When i'm not dabbling with cars of course, My second love is fitness. That can be anywhere from Kayaking and swimming to, Mountain biking and weight lifting. Needless to say, I try to be as active as possible!\r\n\r\nMaking a major purchase like buying a new car can be a very stressful and difficult process but, I want to prove that it doesn't have to be one awesome customer experience at a time!","emailTxt":"kbrown@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/d9518bc50eab.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41328,"personPtyId":38463822,"firstName":"Chad","lastName":"Carey","titleText":"New Car Sales Manager","emailTxt":"ccarey@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/0b1696ce9a83.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":613886,"personPtyId":49448421,"firstName":"Noel","lastName":"Montesano","titleText":"Financial Services Advisor","emailTxt":"nmontesano@ottosbmw.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/7eb2586e2349.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"954547200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":309896,"personPtyId":39245822,"firstName":"Joseph","lastName":"Fritz","titleText":"Service Manager","emailTxt":"jfritz@ottosmini.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/6c9c4f29e982.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"933465600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":620170,"firstName":"Raheem","lastName":"Barnett","titleText":"Motoring Advisor","emailTxt":"rbarnett@ottosmini.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/c38d6df9778c.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":309895,"firstName":"Jennifer","lastName":"Cacchione","titleText":"Receptionist and Greeter","emailTxt":"jcacchione@ottosmini.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/5bee907af999.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":5316,"personPtyId":38467861,"firstName":"Richard","lastName":"Weller","titleText":"BDC Coordinator","emailTxt":"rweller@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/180897b7ceaa.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":613895,"firstName":"Anthony","lastName":"Blubello","titleText":"Parts Specialist","shortBioText":"My love for gas powered cars started very young. My grandfather had an alignment shop in Greenville SC sense the early fifties. I spent many of summers there. My father was a classic car guy. He had over sixty classics and keep a book about them all. Cars hold a special spot in my memories. My papa Clyde's long time work truck is now in my garage. My father died at a young age, so cars keep their memory dear and near to my heart.","emailTxt":"ablubello@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/9b51d18d1b15.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1064966400","industryStartDtUtc":"836179200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":619012,"firstName":"Emily","lastName":"Gola","titleText":"Service Advisor","emailTxt":"egola@ottosmini.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/5e78f7c1188b.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":613898,"firstName":"Lisa","lastName":"Thompson","titleText":"General Manager","emailTxt":"lthompson@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16362/employees/24b5ed8fd316.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"}]

Otto's MINI / Otto's Approved

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Otto's MINI / Otto's Approved Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2015

We have always been a family owned and operated business, and since the day we opened in 1968, we have dedicated ourselves to outperforming customer expectations.

...


Easy Lease - Leasing Made Easy. No small print or hidden fees. 10,000 miles per year. $2,500 due at signing. Payment includes PA monthly sales tax.

"Easy Lease - Leasing Made Easy. No Small Print or Hidden Fees. See Details Below..."

Service

Tire Rotation

$35

Oil, Filter Change

$69.95

Wheel Balance

$88.95

Replace Brake Fluid

$149.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
832 lifetime reviews. Includes reviews of Otto's MINI / Otto's Approved from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    January 9, 2020

    All was fine, except technician I spoke to regarding rental car given to me failed to listen, this ended in me being charged $20 for gas I did not use.... I drove 90 miles. Car was given to me half full and slip marked as 3/4 full. I put 3 gallons in. I told all this to technician. Then charged to fill the tank, I drove 90 miles, how could I have used 7 gallons either way. Very disappointed.

    2.0 out of 5
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    3.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Please accept our apologies for the apparent oversight of our attendant concerning the fuel level reading. We will prompt...ly refund the $20 charge. Thank you for bringing your concerns to our attention. Your satisfaction is very important to us.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 227 reviews

  • 5.0 out of 5
    January 7, 2020

    Otto's is a great place to buy a car! Great space and really nice people! They have whatever you need to make it a very positive buying experience!! Definitely... use pete barcus...he knows his stuff!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so pleased to hear you enjoyed working with Pete and our team. That's our goal for you everyday here at Otto's MINI!


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 165 reviews

  • December 10, 2016

    I'm in a serious physical condition that pretty much happened overnight, and no one knows why. Otto's continued to follow up on my inquiry, without being... overbearing. They even gave me their bottom line on my car of interest, which I consider to be more than fair. I just hope I can get there before it's gone because it's a done deal as far as I'm concerned. I'd really like to thank the gentleman that I am working with, but his name escapes me at the moment. Thanks, Otto's! Cappy

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 7, 2020

    This is our 2d Mini purchase from Otto's and we could not be happier with the experience. Peter was great to deal with. He was detail oriented and very... attentive.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for the purchase experience delivered by Pete and thank you for being valued members of the Otto's family!


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 165 reviews

  • 5.0 out of 5
    January 6, 2020

    I really wish I could give Preston and Ottos more than 5 stars. I came in, early on a Saturday, with no appointment and a flat tire. I left, just a couple... hours later, with everything fixed and every little detail and need cared for. Their approach couldn't have been any more professional. Thank you very much.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is gratifying to hear Preston and our service team were able to assist you so efficiently with your unexpected service needs. Thank you for choosin...g Otto's MINI!


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 227 reviews

  • 5.0 out of 5
    January 6, 2020

    He was very personable and easy to deal with. The service was completed in a timely manner. All of my service requests were taken of.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Friendly and efficient service is our goal for you at each visit! Thank you for choosing Otto's.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 227 reviews

  • 5.0 out of 5
    January 6, 2020

    Service was prompt. The dealership is a comfortable and convenient place to wait for service. Preston was courteous and helpful in explaining my Mini service... needs.

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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased hear Preston facilitated a prompt and informative service visit for you. Thank you for choosing Otto's.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 227 reviews

  • 5.0 out of 5
    January 6, 2020

    Raheem was excellent, he made the car buying experience a pleasure . He was professional, knowledgeable and extremely accommodating. I have been too many... different dealers in the past months and Raheem was. Large part of why I bought at w mini

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! We are so pleased to hear Raheem was able to expertly demonstrate the Otto's MINI difference!


    Worked with:
    Raheem Barnett

    Motoring Advisor

    NOT RATED

  • 5.0 out of 5
    January 5, 2020

    Excellent service experience. Preston took care of warranty package that was not previously applied for Breakpad replacement. Only downside is i wish... the service center was closer to my house which was the case when ottos had a service center in exton.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words of praise for the assistance provided by Preston and thank you for travelling the extra distance to service with us.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 227 reviews

  • 5.0 out of 5
    January 4, 2020

    We've purchased multiple cars from Otto's over the years. In every case, we received personalized service and they made sure our needs were met before... leaving.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's the Otto's way of doing business. Thank you for being valued members of the Otto's family!


    Worked with:
    Kyle Brown

    Motoring Advisor

    (4.9) 31 reviews

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