[{"id":247427,"personPtyId":38475462,"firstName":"Pete","lastName":"Barcus","titleText":"Motoring Advisor","shortBioText":"I'm a local guy, growing up in West Chester, living in Downingtown for about five years, then moving back to West Chester in early 2017. After graduating from Penn State, I actually stumbled into the car business. \r\n\r\nI was really open to any type of job, and I saw that Otto's BMW was hiring. I knew from growing up in the area that Otto's was a well respected local business, so I applied and was hired. After working for BMW for three and a half years, Otto's offered me the opportunity to sell MINIs, which I accepted. I love the whole mindset behind the brand... a premium car that still leaves a lot of room for fun. I've owned a 2014 Hardtop Two Door, a 2014 Countryman, and I'm currently driving a 2017 Clubman.\r\n\r\nI really pride myself in being friendly, approachable, and knowledgeable. In my mind, the old school days of car selling are over. I strive to make it a fun and engaging experience, which is what I would want if I were buying a car myself.","emailTxt":"pbarcus@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":131,"imageUrl":"https://cdn-user.dealerrater.com/images/eb13ec2694ad.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1217548800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":247428,"personPtyId":39826163,"firstName":"Michael","lastName":"Dixon","titleText":"British Motoring Advisor","shortBioText":"Welcome to Otto's MINI in Exton, PA! We are eager to work with you to get you into a new or used MINI Cooper car that will meet your needs. We know that you have high expectations and so do we. We take pride in providing exceptional personalized service. Stop by our showroom to experience what it's like to be behind the wheel of your favorite MINI Cooper. Please feel free to contact us anytime you have questions.","emailTxt":"mdixon@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":131,"imageUrl":"https://cdn-user.dealerrater.com/images/a3c0062c22a9.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1078099200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":364020,"personPtyId":49571537,"firstName":"Preston","lastName":"Jackson","titleText":"Service Advisor","emailTxt":"pjackson@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":163,"imageUrl":"https://cdn-user.dealerrater.com/images/1b6a0973bba2.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"975628800","industryStartDtUtc":"896659200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":309901,"personPtyId":38471205,"firstName":"Derek","lastName":"Street","titleText":"Bearded Motoring Advisor","shortBioText":"Call me directly at Otto's: 610-455-2813\r\nEmail me directly at Dstreet@ottosmini.com\r\n\r\nHello, I am Derek Street, The Bearded Motoring Advisor.\r\n I am an enthusiastic MINI fan as well as a fan of cars in general. I grew up in Delco, attended High school at Penncrest and graduated with my BFA from Kutztown University. I am the guy to talk to if you have questions about performance, designing your own MINI, and technology. \r\n\r\nI understand that the car buying experience is not something everyone looks forward to. I go out of my way to make your experience a nice and easy by keeping everything transparent and straightforward. \r\n\r\nIf you have any questions always feel free to reach out to me. I look forward to seeing you at Otto's!\r\n\r\nCheers,\r\nDerek Street","emailTxt":"dstreet@ottosmini.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/05a9971b5332.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"1433116800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":41328,"personPtyId":38463822,"firstName":"Chad","lastName":"Carey","titleText":"New Car Sales Manager","emailTxt":"ccarey@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/0b1696ce9a83.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":574724,"firstName":"Kyle","lastName":"Brown","titleText":"Motoring Advisor","shortBioText":"My passion for cars started at a very young age helping my father with his classic muscle cars. Naturally, I followed suit and, would one day pursue a career out of it. That journey began as an Automotive technician and detailer to help learn the basics. Soon after, I spent some years coaching vehicle control and performance driving schools with an organization called the SCCA. And not long after that, I accepted my current position as a Motoring Advisor here at Otto's MINI and, have love every second of it! When i'm not dabbling with cars of course, My second love is fitness. That can be anywhere from Kayaking and swimming to, Mountain biking and weight lifting. Needless to say, I try to be as active as possible!\r\n\r\nMaking a major purchase like buying a new car can be a very stressful and difficult process but, I want to prove that it doesn't have to be one awesome customer experience at a time!","emailTxt":"kbrown@ottosmini.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/d9518bc50eab.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":309896,"personPtyId":39245822,"firstName":"Joseph","lastName":"Fritz","titleText":"Service Manager","shortBioText":"","emailTxt":"jfritz@ottosmini.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/924fd232a479.jpg","drDealerId":16362,"dealerEmpStartDtUtc":"1075593600","industryStartDtUtc":"933465600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":309895,"firstName":"Jennifer","lastName":"Cacchione","titleText":"MINI Genius","emailTxt":"jcacchione@ottosmini.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/5bee907af999.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":5316,"personPtyId":38467861,"firstName":"Richard","lastName":"Weller","titleText":"BDC Coordinator","emailTxt":"rweller@ottosbmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16362,"certifiedEmployee":false,"deptDscrp":"Management"}]

Otto's MINI / Otto's Approved

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Otto's MINI / Otto's Approved Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2015

We have always been a family owned and operated business, and since the day we opened in 1968, we have dedicated ourselves to outperforming customer expectations.

...


Easy Lease - Leasing Made Easy. No small print or hidden fees. 10,000 miles per year. $2,500 due at signing. Payment includes PA monthly sales tax.

"Easy Lease - Leasing Made Easy. No Small Print or Hidden Fees. See Details Below..."

Service

Tire Rotation

$35

Oil, Filter Change

$69.95

Wheel Balance

$88.95

Replace Brake Fluid

$149.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
671 lifetime reviews. Includes reviews of Otto's MINI / Otto's Approved from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 18, 2019

    Pete was fantastic, start to finish. Made the whole experience quick, painless, and memorable. By far the best car buying experience I've has to date.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's the Otto's MINI way! Thank you for your wonderful compliments for Pete! Enjoy the summer motoring season.


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 131 reviews

  • 5.0 out of 5
    July 18, 2019

    Kyle did a great job getting my mini exactly as I imagined with stripes and red mirror caps! I love the car, the way it drives, and especially the way... it looks!

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It great to see what you have been imagining come to life! We're pleased to hear Kyle helped make that possible. Thanks for choosing Otto's MINI.


    Worked with:
    Kyle Brown

    Motoring Advisor

    (4.9) 14 reviews

  • December 10, 2016

    I'm in a serious physical condition that pretty much happened overnight, and no one knows why. Otto's continued to follow up on my inquiry, without being... overbearing. They even gave me their bottom line on my car of interest, which I consider to be more than fair. I just hope I can get there before it's gone because it's a done deal as far as I'm concerned. I'd really like to thank the gentleman that I am working with, but his name escapes me at the moment. Thanks, Otto's! Cappy

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 16, 2019

    This is our 5th Mini and our 4th from Otto's. Pete made the experience stress-free. He is responsive, knowledgeable and thorough. I would highly recommend... Pete and this dealership to anyone interested in a positive buying experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Outstanding! Thank you for being loyal members of the Otto's MINI family and your wonderful endorsement of Pete. Have a great summer!


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 131 reviews

    Chad Carey

    New Car Sales Manager

    (4.9) 65 reviews

  • 5.0 out of 5
    July 15, 2019

    Pete was knowledgeable and honest. Checked on our car while it was having Sirius radio installed to give us a more accurate time to finish.

    5.0 out of 5
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    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! We're delighted to hear Pete facilitated the thorough delivery experience we are known for. Enjoy the summer motoring season!


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 131 reviews

    Preston Jackson

    Service Advisor

    (4.9) 163 reviews

    Joseph Fritz

    Service Manager

    (4.8) 13 reviews

  • 5.0 out of 5
    July 14, 2019

    Scheduling was easy and convenient Drop-off was smooth everyone was professional and helpful Preston was professional and a subject matter expert answered... all my questions felt very confident that my MINI was in good hands. Service was completed in a timely manner inspected, serviced, and clean

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's our goal for you at every visit. Thank you for recognizing Preston and our service team!


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 163 reviews

  • 4.0 out of 5
    July 14, 2019

    It appeared that your Service Department was swamped when I dropped off my Mini; so I wasn't surprised that it wasn't ready when expected (the Bad)...... But your offer to deliver the car to my home was great (the Good). Hopefully, as the Mini portion of the business, gets reintegrated back into the facility; things will go more smoothly. Love the facility, only wish it was closer. Thanks!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We know your time is valuable and we do not wish to delay you unnecessarily. We look forward to displaying the superior efficiency we are typically kn...own for on your next visit.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 163 reviews

  • 5.0 out of 5
    July 14, 2019

    First time servicing my MINI with Otto's. It was a great experience. Smooth and efficient process. Service was completed within projected timeframe.... Preston checked in at least once during my wait with an update and walked me through the check-out. I'm very happy with my decision to try another dealership for the purchase of my 5th MINI!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for servicing with us. We're delighted to hear you were so pleased.


    Worked with:
    Preston Jackson

    Service Advisor

    (4.9) 163 reviews

  • 5.0 out of 5
    July 10, 2019

    Great experience purchasing a CPO'd Cooper S. I had something very specific I had been looking for. Pete Barcus kept an eye out for me and called me... as soon as the car I was looking for became available. We easily worked out a fair deal, and the whole process couldn't have been more seamless. Highly recommend!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so pleased to hear Pete was able to get you into just the MINI you were looking for. Thanks again for choosing Otto's.


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 131 reviews

  • 5.0 out of 5
    June 27, 2019

    Very customer focused, easy processes, once we ordered our Mini long wait but we understood the process. All questions and concerns we promptly address... to our satisfaction.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your patience! Have a wonderful summer motoring season and thanks again for choosing Otto's


    Worked with:
    Pete Barcus

    Motoring Advisor

    (5.0) 131 reviews

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