Otto's MINI / Otto's Approved

New 888-272-1602 Dealer Website
Used 888-272-0291 Email Dealer
Service 888-272-1609

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Reviews

Average Ratings

4.9
Average based on 27 reviews.
  • Wow a nice Experience

    Purchased a MINI from another dealer turns out it needs a lot of work. Otto is helping me more than the dealer I purchased it from. They have a ne...


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    Purchased a MINI from another dealer turns out it needs a lot of work. Otto is helping me more than the dealer I purchased it from. They have a new customer for life.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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  • Quick reaponse time.

    I was interested in the pricing of a vehicle. I contacted the dealer, and received a quick and pleasant response. He was well informed about the v...


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    I was interested in the pricing of a vehicle. I contacted the dealer, and received a quick and pleasant response. He was well informed about the vehicle and even offered an appointment for a test drive, The effort was refreshing, since most of the other places i inquired into a vehicle, didn't even bother to email me or contact me at all..

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Rob was great

    I can only say great things about Otto's Mini! I was in the market to replace my 04 E320 and What do you know Otto's Mini had a 2010 E550 on the l...


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    I can only say great things about Otto's Mini! I was in the market to replace my 04 E320 and What do you know Otto's Mini had a 2010 E550 on the lot!! I was looking to purchase a 2010-2011 E350, However When I saw the advertisement on Cars.com, I couldn't hardly believe what I was seeing. Needless to say I was fortune enough to purchase the vehicle. The car is virtually NEW! even though it had 45,600 miles. IT HAS EVERYTHING, I MEAN TOP OF THE LINE!!! thank you Rob Ritter at Otto's Mini!!! This was the second good thing that I've been fortunate to get from Pennsylvania. My Wife was first, she's from Coatesville, Pa !!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sales and Maintenance Exceeds Expectations

    Recent Maintenance performed by Otto’s MINI was superb - - but first I will summarize some details that led to our purchase of a new 2011 MINI Har...


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    Recent Maintenance performed by Otto’s MINI was superb - - but first I will summarize some details that led to our purchase of a new 2011 MINI Hardtop and a new 2012 MINI Cooper Countryman All4 at Otto’s. When my wife and I began to research MINI Dealerships, we focused on Virginia (where we live), Maryland, and Pennsylvania. One of the significant issues that arose to our delight was that Otto’s MINI was the only MINI Dealership that we found to have established a firm European Culture throughout the organization. Since we lived in Germany for four years in the early 1980s, we treasure the cultures that we were exposed to and experienced, and were delighted to witness a similar experience at Otto’s. Not only was Otto’s very hospitality, and non-pressure, oriented (for sales, service, etc.), but they also were what I call “transparent” when it comes to Maintenance. It happens to be the only MINI Dealership that we found that invites customers to walk along a wide brick indoor sidewalk (behind a safety railing) for the entire length of the Maintenance Shop for as long as they wish, while they wait for their auto service to be completed. Now, for my most recent visit for Maintenance, I am very pleased with the quality of work, hospitality, and overall atmosphere of competence for both of our MINIs. I continue to be very pleased with support at Otto’s and have been blessed with maintenance results that far exceed expectations. Woody from Annandale, VA

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • We love Otto!

    Customer service is number 1 for Otto and we don't mind an hour drive to get there. The service area is the cleanest I have ever seen and everyone...


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    Customer service is number 1 for Otto and we don't mind an hour drive to get there. The service area is the cleanest I have ever seen and everyone treats you as if you are the most important person to them. Thanks, Otto!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mini is the max

    I've had my Mini for almost 5 years now, and it is super. I call it my rocket-powered golf cart. Otto's has serviced it always, and it always work...


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    I've had my Mini for almost 5 years now, and it is super. I call it my rocket-powered golf cart. Otto's has serviced it always, and it always works. yeah!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • awful rude service.

    In no way would I ever recommend Otto's Mini to ANYONE! Besides the fact I had to wait 16 days for someone to call me (or return my calls) and let...


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    In no way would I ever recommend Otto's Mini to ANYONE! Besides the fact I had to wait 16 days for someone to call me (or return my calls) and let me know what was going on with my car ... they then demanded that I return the loaner within 24 hours and my car was totaled. They had no way of giving me a ride home or coming to pick up the car. The extreme rudeness and lack of care of their customers was very apparent. DO NOT BUY A MINI FROM THEM!!!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Service

    A pleasure to deal with and the service was outstanding


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    A pleasure to deal with and the service was outstanding

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • AWESOMW SERVICE AND PROFESSIONALISM!!!!!

    Needed our countryman checked out for possible repairs..........Otto's had it in the next morning and completed by the afternoon!!!!! Their facili...


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    Needed our countryman checked out for possible repairs..........Otto's had it in the next morning and completed by the afternoon!!!!! Their facility and perfessionalism is 5 stars!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fantastic professionalism no games

    The most pleasant car buying experience I've ever had. The sales rep was professional and knowledgable and didn't try to play any games in order f...


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    The most pleasant car buying experience I've ever had. The sales rep was professional and knowledgable and didn't try to play any games in order for me to get a reasonable price unlike some other dealerships I had been too. The rep was great and I found out later that he was the new guy who had been there only two weeks! Thier training must be great

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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