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Reviews

Average Ratings

3.1
Average based on 15 reviews.
  • Great Buying Experience with Finance

    I was trying to buy a 2012 Volkswagen Passat 3.6L SEL Premium which is only available on very selective dealers across US, Sales Executive underst...

    Dealer Response

    Thank you for so much for your review. We sincerely appreciate your business. Stop in and say hello to the sales team when you are in the area. We...


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    I was trying to buy a 2012 Volkswagen Passat 3.6L SEL Premium which is only available on very selective dealers across US, Sales Executive understood my needs and tried to find the inventory, Within 48 hours my car was ordered. There were few glitches in my Credit history and they helped my getting best rate possible which is the fun part. Whenever I need something I call them and they help me right away. Paperwork was very quick and I was in and out in an hour.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    5 people out of 9 found this review helpful. Did you?
    Dealer Response

    Thank you for so much for your review. We sincerely appreciate your business. Stop in and say hello to the sales team when you are in the area. We would love to see you again!


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  • Grossinger no better than Suds

    Called to set up an appointment for a 4 wheel aliment. Talked to someone in the office who did know the price of the service requested. She transf...


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    Called to set up an appointment for a 4 wheel aliment. Talked to someone in the office who did know the price of the service requested. She transferred me to service, which did not answer. After being transferred again the man in service did not know the price or did not even seem to know what was going on. Three times he asked the year of my vehicle. The guy said he had been there only two days. A week or so ago I had been the dealership in person and the woman I talked to had only been there a week.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Grossinger no better than Suds

    Called to set up an appointment for a 4 wheel aliment. Talked to someone in the office who did know the price of the service requested. She transf...


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    Called to set up an appointment for a 4 wheel aliment. Talked to someone in the office who did know the price of the service requested. She transferred me to service, which did not answer. After being transferred again the man in service did not know the price or did not even seem to know what was going on. Three times he asked the year of my vehicle. The guy said he had been there only two days. A week or so ago I had been the dealership in person and the woman I talked to had only been there a week.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Dealer in Central Illinois!!

    Service my Subaru there and bought an other pre-owned car for my family. Joy to work with a family business that cares about their community and h...


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    Service my Subaru there and bought an other pre-owned car for my family. Joy to work with a family business that cares about their community and has ethics!!! Did not over charge and had a friendly staff. Didn't like Bob the manager attitude but other than that was a great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Can not trust vehicle service department

    We purchased our 2010 Tiguan from this dealer and we have always had it serviced there. We thought we were dealing with a trustworthy shop. While ...


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    We purchased our 2010 Tiguan from this dealer and we have always had it serviced there. We thought we were dealing with a trustworthy shop. While on vacation this winter we learned that an important maintenance procedure for HALDEX Clutch system was not performed at 40K service. A kind mechanic at another VW shop informed us of this concern. We checked our Suds receipt to confirm and sure enough we requested 40K service but looks like we paid $322 for an oil change and test drive. This shop will never touch our car again, and I suggest all owners of VW, Subaru, and Audi's also check their owners manual and records for proper maintenance.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ditto to what Laurissa from Normal said...

    Went to Suds to buy our second Subaru. We knew exactly what we wanted. The salesman was fine, but the sales manager offended us deeply - treating ...


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    Went to Suds to buy our second Subaru. We knew exactly what we wanted. The salesman was fine, but the sales manager offended us deeply - treating us rudely and as though we were stupid. The next day I drove 90 miles and home with the vehicle we wanted for more than $1000 less than the "best we will possibly get." It's too bad, because I desire to buy local.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service in repairing a Volvo tire

    I had an emergency when, while driving from Springfield to Chicago, a tire's valve stem broke off when I attempted to add air. The service staff a...

    Dealer Response

    Thank you for the kind words! I will make sure our service department sees your review. However, in the future, please remember that the more star...


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    I had an emergency when, while driving from Springfield to Chicago, a tire's valve stem broke off when I attempted to add air. The service staff acted swiftly and courteously to replace the item. While they did so, I ate breakfast at t comfortable, large, well-stocked customer waiting room. I was especially impressed with the friendly courtesy extended by David Jacobs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words! I will make sure our service department sees your review. However, in the future, please remember that the more stars, the better, not the other way around.


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  • Don't ever step in this facility

    They are the worst dealers for Service/Buying/Selling cars in town. I came in at right time for an appointment to reprogram for newly replaced par...


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    They are the worst dealers for Service/Buying/Selling cars in town. I came in at right time for an appointment to reprogram for newly replaced part, First I had to wait 40 mins for the courtesy drop off, later they charged me an hour labor fee without fixing my problem blaming the newly installed part is faulty and worst part they charged me 19.99 for a complimentary car wash.........,.which is outrageous. I ended spending 125$ for nothing...............Pls don't ever visit this facility.

    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Jetta TDI

    I bought a used VW Jetta TDI, a one owner, bought new and serviced at Suds. So far the trading/buying process was great, I got very close to what ...


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    I bought a used VW Jetta TDI, a one owner, bought new and serviced at Suds. So far the trading/buying process was great, I got very close to what I wanted in my trade. Mark was great, and I did not feel pressured at all, very comfortable. I am recently retired, and my income is not what it was, so am pleased with the dealership, and sale.

    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best Experience Buying and Servicing My VW

    The staff at Sud's is honest and straightforward - bought my second car there have had the first one serviced there for 3 years - nice people - go...


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    The staff at Sud's is honest and straightforward - bought my second car there have had the first one serviced there for 3 years - nice people - good neighbors just like State Farm

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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