Reviews

3.7 out of 5 3.7
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 12, 2018

    Buyer's beware. Make sure you get any vehicles checked out by a mechanic other than this dealer. Whatever they tell you during the sales process... doesn't mean anything because all sales are "As is." I wouldn't buy another vehicle from them if they were they only auto sales company in Louisville. I would give them a zero in every catagory but that is not an option so a one is the least I can score them. Good luck staying business with sales tactics like these

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 20, 2017

    I own a small company in town. I have purchased several trucks for my company here. I have also bought several cars for my family here. The most recent... a 2014 Ford Edge for my daughter. Out of all the vehicles that I have purchased, I have only had issues with one. The transmission went out after about 45 days. I contacted them about it and they had there mechanic rebuild it and worked just fine. There was no cost to me. I have had nothing but a great experience with everyone there.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2017

    We just bought our second car through G&L and once again are happy with our purchase. The first car we bought was a 2007 Chevy Tahoe. We put nearly 50,000... miles on the car in the first year and never had a single issue. Overall a great experience and we came back for a second car. I really like the fact that there is zero sales pitch, zero hassle, and they don't follow you around the lot with cheesy smiles and sales motivated answers. They're straight forward and will tell you what they know about it. Our newest purchase has been great so far! I will and have recommended people to G&L.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 23, 2015

    Bought a Ford F-150, which was my 2nd vehicle I purchased at this dealership. 820 miles later the engine blew. Called & spoke with one of the owners &... he said he would try & help me out & call me back the next day. He said they were reptuable, that's why they had been in business as long as they have. No call back. For 2 weeks I've tried to call him, but everytime he is busy. So as a loyal customer, I would not recommend purchasing from here.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2014

    This car dealership has blatant disregard for customers after they have signed on the dotted line and do not do as they agree to afterwards. Each and every... car of theirs seems to have several mechanical issues that are simply not covered by their 50/50 1,000 mile/30 day warranty. I have attempted to reach them several times about items they agreed to fix (before buying the car) and they simply do not return any of my emails, phone calls, etc. I would not recommend buying from a company that simply does not have the time to clean their cars let alone fix any of their major mechanical issues before putting them up for sale. These cars make look nice and have a good price tag but they are not worth the trouble they come with.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 26, 2014

    I have bought several car and trucks here and found them to have very reliable used cars.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?