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Reviews

Average Ratings

4.7
Average based on 122 reviews
  • Complete customer care

    Complete customer care, kindness, professionalism. Quick reception, valuable information and update about maintenance in progress. Comfortable wai...

    Dealer Response

    Salvatore, we appreciate your kind words about the entire service team. Thank you for continually choosing Brown's Chantilly Mazda for your vehicl...


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    Complete customer care, kindness, professionalism. Quick reception, valuable information and update about maintenance in progress. Comfortable waiting area with relaxing entertainment.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Salvatore, we appreciate your kind words about the entire service team. Thank you for continually choosing Brown's Chantilly Mazda for your vehicle needs. Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Great Service

    Had a problem with tire pressure warning light. Took the car in and the Service Department immediately took the care of the problem.


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    Had a problem with tire pressure warning light. Took the car in and the Service Department immediately took the care of the problem.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not that happy

    Tried to get ahold of them multiple times and get no answer and finally when they did they ansked me all my information amd they run my credit whi...

    Dealer Response

    James, thank you for your feedback. There is nothing we appreciate more than hearing from our customers as we are always striving to ensure they r...


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    Tried to get ahold of them multiple times and get no answer and finally when they did they ansked me all my information amd they run my credit which kinda of hurts your credit everytime someone runs it,just to call me back 5 mins later and say oh we have some people that came in yesterday and did paper work on that car, watse of my time , then call again the next day to ask about other inventory the desk wouldnt answer at all for a hour so eventually i got ahold of someone in the service department moral of the story is bad service will not be buying from here figured when some has straight cash to purchase a vehicle they would be more than glad to sell something

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    James, thank you for your feedback. There is nothing we appreciate more than hearing from our customers as we are always striving to ensure they receive the best possible service. I would like to speak with you regarding your experience and if possible, would like the chance to resolve your situation. I hope to hear from you soon. Sincerely, Robert Devaux GM - robert.devaux@brownscar.com


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  • Great Experience

    Great experience all around, from our sales person, Mike Loughlin, to the sales manager, to the finance guy, and the service and parts department.

    Dealer Response

    Thank you for taking the time to share with us, Jeffrey! The goal of the Brown's Chantilly Mazda team is to ensure a painless and enjoyable purcha...


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    Great experience all around, from our sales person, Mike Loughlin, to the sales manager, to the finance guy, and the service and parts department.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share with us, Jeffrey! The goal of the Brown's Chantilly Mazda team is to ensure a painless and enjoyable purchasing process for each of our customers. I'm happy to read that you found what you wanted in such a timely manner working with Mike. Please remember that we're always here to assist you with any future auto needs! Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Great sales experience

    Treated with respect. Valued and did not waste my time. I would highly recommend this dealership. I will be back for service.

    Dealer Response

    Thank you for leaving us this review, Craig. I am very happy to hear that we could help get you set up with the perfect new car for you. If there ...


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    Treated with respect. Valued and did not waste my time. I would highly recommend this dealership. I will be back for service.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review, Craig. I am very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Brown's Chantilly Mazda any time! Take care. Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Service

    Service was completed in a Timely manner. Recieved Excellent service. Well spoken. It's worth it to go to a wonderful dealer for great service.

    Dealer Response

    Alejandro, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are pro...


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    Service was completed in a Timely manner. Recieved Excellent service. Well spoken. It's worth it to go to a wonderful dealer for great service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alejandro, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Mazda 3 2016

    Everyone was very knowledgeable and you gave me a good home fill that I was in the right place with my car.

    Dealer Response

    Thank you for the feedback, Ronnie! One of our top priorities is exceptional customer care, and we are proud that this was offered to you during y...


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    Everyone was very knowledgeable and you gave me a good home fill that I was in the right place with my car.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Ronnie! One of our top priorities is exceptional customer care, and we are proud that this was offered to you during your recent visit. We look forward to working with you again! Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Best service

    Everyone was awesome! They kept me informed of the progress of my vehicle. Prices were great! Service was great! Positively recomend!

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Susanne. I am delighted to hear you were treated with pr...


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    Everyone was awesome! They kept me informed of the progress of my vehicle. Prices were great! Service was great! Positively recomend!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Susanne. I am delighted to hear you were treated with professional and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Mazda

    Everyone I have dealt with is knowledgeable, professional and courteous. In addition, all findings / issues with the car were explained to me in ...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Shahira. We are delighted to hear you were treated with ...


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    Everyone I have dealt with is knowledgeable, professional and courteous. In addition, all findings / issues with the car were explained to me in great detail.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Shahira. We are delighted to hear you were treated with professional, courteous and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Robert Devaux GM - robert.devaux@brownscar.com


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  • Great Service

    Timely, came in under estimate, didnt need appt. Service dept delivered what they said they could deliver and they did it on time and for slightl...

    Dealer Response

    Deborah, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Brown's Chantilly Maz...


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    Timely, came in under estimate, didnt need appt. Service dept delivered what they said they could deliver and they did it on time and for slightly less than the estimate.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deborah, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Brown's Chantilly Mazda. If there is anything more that we can do please come back and see us again. Take care! Best, Robert Devaux GM - robert.devaux@brownscar.com


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