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Reviews

Average Ratings

4.8
188 lifetime reviews.
  • Pleasant Buying Experience

    Carlos was very knowledgeable and kind. It was great all around service. I would definitely purchase another car from there.

    Dealer Response

    Thank you for taking the time to write this review. We are pleased to hear that Carlos was able to provide an efficient and overall positive exper...


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    Carlos was very knowledgeable and kind. It was great all around service. I would definitely purchase another car from there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review. We are pleased to hear that Carlos was able to provide an efficient and overall positive experience. Best regards, Robert Devaux GM - robert.devaux@brownscar.com


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  • A 24 mile round trip for nothing

    Chantilly Mazda does a good job servicing vehicles. Where they definitely need improvement is scheduling appointments. I had a 11:15 appt today an...


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    Chantilly Mazda does a good job servicing vehicles. Where they definitely need improvement is scheduling appointments. I had a 11:15 appt today and when arriving there were cars parked outside the service entrance. Not a good sign. I went in and was told there was a 2 hour backup. I left and returned home. 24 miles with tolls. No apologies. Why not tell the customer there is an above average wait at the time the appointment is made? Or are appointments just made no matter what the backlog is at the time? Really guys, you have a fine facility and qualified staff. But this is one area that needs shaping up.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome service all-around

    The entire staff was extremely polite. This young lady walked around and offered us complimentary snacks and beverages. It's all about little gest...

    Dealer Response

    Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was extrem...


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    The entire staff was extremely polite. This young lady walked around and offered us complimentary snacks and beverages. It's all about little gestures that make a BIG difference. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was extremely polite during your visit. If you have any questions, please don't hesitate to reach out to us again. Respectfully, Robert Devaux - GM - robert.devaux@brownscar.com


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  • Great experience in sale and service

    Recently purchased a CPO CX-5. Mike Loughin did an excellent job. It had a couple little things that needed to be fixed and Charles in service too...

    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Mike, Charles and the re...


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    Recently purchased a CPO CX-5. Mike Loughin did an excellent job. It had a couple little things that needed to be fixed and Charles in service took care of it in a timely and professional manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Mike, Charles and the rest of our team. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Best regards, Robert Devaux - GM - robert.devaux@brownscar.com


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  • 30,000 Miles- Check!

    I was kept well-informed of the progress of the service being done. The waiting area was pleasant, and it was nice to have the amenities (water a...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with informative...


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    I was kept well-informed of the progress of the service being done. The waiting area was pleasant, and it was nice to have the amenities (water and snacks) re-offered every so often.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with informative and courteous service during your visit. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Robert Devaux - GM - robert.devaux@brownscar.com


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  • Great service and work friendly waiting area

    Quick service. Comfortable area to wait in and work including wi-fi. Had made an appointment and they took me right at the scheduled time.

    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. I am pleased that our staff was able to provide you a quick service ...


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    Quick service. Comfortable area to wait in and work including wi-fi. Had made an appointment and they took me right at the scheduled time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. I am pleased that our staff was able to provide you a quick service experience and a comfortable place during your visit at our dealership. Best, Robert Devaux - GM - robert.devaux@brownscar.com


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  • good purchasing experience

    salesman would quote price via email; no pressure from salesman to buy the same day; no pressure to buy add-ons

    Dealer Response

    Thank you for the excellent review! It is great to know that our staff was able to provide you with a pressure-free service. Please feel free to c...


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    salesman would quote price via email; no pressure from salesman to buy the same day; no pressure to buy add-ons

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the excellent review! It is great to know that our staff was able to provide you with a pressure-free service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Robert Devaux - GM - robert.devaux@brownscar.com


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  • Mazda5

    They explained everything completely and was very professional. They gave us options and listened patiently. They had the parts I needed and put t...

    Dealer Response

    I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer w...


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    They explained everything completely and was very professional. They gave us options and listened patiently. They had the parts I needed and put them in quickly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with an informative and professional service experience. Your feedback is a testimony that our dedication has really paid off. All best, Robert Devaux - GM - robert.devaux@brownscar.com


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  • Happy with my Service

    Wiki was fast for me to be able to work while i was waiting, provided water and snacks while we waited for the car. love how personable everyone w...

    Dealer Response

    Thank you for taking the time to write about your experience with us, Troy! At Brown's Chantilly Mazda, we work very hard to provide each of our ...


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    Wiki was fast for me to be able to work while i was waiting, provided water and snacks while we waited for the car. love how personable everyone was who helped me out while i was there.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write about your experience with us, Troy! At Brown's Chantilly Mazda, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Wiki was able to provide you with a fast service. Don't hesitate to contact us if there is anything else we can do for you. All best, Robert Devaux - GM - robert.devaux@brownscar.com


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  • Great service

    The staffs are welcoming, friendly and responsive. My record has been prepared before checking in. The waiting lounge is spacious.

    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us welcoming, friendly, and responsive. I...


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    The staffs are welcoming, friendly and responsive. My record has been prepared before checking in. The waiting lounge is spacious.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us welcoming, friendly, and responsive. If there is any automotive need we can help with in the future, don't hesitate in contacting us. All best, Robert Devaux - GM - robert.devaux@brownscar.com


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