Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
302 lifetime reviews. Includes reviews of Lexus of Mt Kisco from DealerRater.com
  • Much improved service. Great facilities.

    This is an update to my earlier less enthusiastic review. I gave this dealership another chance and this time the management and the service depar...


    Show Full Review

    This is an update to my earlier less enthusiastic review. I gave this dealership another chance and this time the management and the service department staff has done a superb job in addressing battery issue and warranty repair in a professional and timely manner. All was done in less then 30 minutes. Great job Sal and Scott. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • the best i've ever had
    May 27, 2017

    the best buying experience ive ever had and i bought a from bmw and audi but at lexus they treated us like family instead of just rushing me into ...


    Show Full Review

    the best buying experience ive ever had and i bought a from bmw and audi but at lexus they treated us like family instead of just rushing me into a car i told them what i wanted and my budget and they made it happen im in love with my car and in love with the people at Lexus of mt kisco ill always be a buyer from lexus but only at mt kisco best deals, best cars, and the best people

    Does recommend this dealer

    Hide Full Review
  • Albert exceeded my expectations!
    May 12, 2017

    What can I say? Al is a PHENOMENAL Lexus consultant! I wouldn't say Sales Consultant because he was not trying to SELL me into the most expensive ...


    Show Full Review

    What can I say? Al is a PHENOMENAL Lexus consultant! I wouldn't say Sales Consultant because he was not trying to SELL me into the most expensive vehicle in the showroom. He took his time to LISTEN to me and my significant other's wants and needs which I appreciated the most. We were looking for an suv that would cater to our growing family, (11 month old baby Synai and 2 year old dog Beefy). Al showed us a few vehicles and went over the features in great details. Being that I had no idea what was what. Ha! My family ended up leasing the Nx200t (LOVE LOVE LOVE IT!!) To sum it all up, this teams' customer service here at the Lexus of Mt. Kisco was absolutely flawless! They treated my family with the utmost respect, had the patience to be around my then 8 month old baby girl and myself but most importantly......I did not feel pressured to buy into any package deals they were offering nor purchasing a vehicle outside of our budget. The process was oddly painless which I loved and appreciate! THANK YOU AL, JEFF, ALEX & the receptionists (who occupied baby Synai with the car fox) !! You all definitely exceeded my expectations! I am now a loyal customer!

    Does recommend this dealer

    Hide Full Review
  • First rate car leasing experience.
    March 30, 2017

    This was our first experience with a Lexus dealership. Lexus of Mt. Kisco was recommended to us by a friend. From the moment we walked into the sh...


    Show Full Review

    This was our first experience with a Lexus dealership. Lexus of Mt. Kisco was recommended to us by a friend. From the moment we walked into the showroom we were treated like we were special - by everyone with spoke to. Perry was great. He took the time to listen to what we were looking for in a car and he did not try to push us to something we did not want. He followed through with phone calls and texts in a timely manner. When we picked up our Lexus Perry spent close to 2 hours showing us all of the car's features and how to use them.

    Does recommend this dealer

    Hide Full Review
  • A+ Service
    March 28, 2017

    My wife and I recently purchase a Lexus NX from Lexus of Mount Kisco. The whole staff was excellent but the shining star was Jeff Emch. He was p...


    Show Full Review

    My wife and I recently purchase a Lexus NX from Lexus of Mount Kisco. The whole staff was excellent but the shining star was Jeff Emch. He was professional and very personable. He was the cherry on top of the whole buying experience.

    Does recommend this dealer

    Hide Full Review
  • Great experience at Lexus of Mt. Kisco
    March 20, 2017

    I went to Lexus of Mt. Kisco after first making contact with Dave Sturm, the internet sales manager at the dealership. He was great at communicat...


    Show Full Review

    I went to Lexus of Mt. Kisco after first making contact with Dave Sturm, the internet sales manager at the dealership. He was great at communicating with me and following up to make sure that all of my questions were answered. When I arrived at the dealership, Dave introduced me to Lindsay Diasparra, my salesperson when I arrived. I can't say enough good things about Lindsay, as she was generous with her time, friendly, warm, and truly wanted to make sure that I loved the car that I bought. Time and again, Lindsay went out of her way to take care of me, as her customer. Ultimately, I decided not to lease a Lexus, however, I am confident that if I had decided to do so, the process would have been smooth.

    Does recommend this dealer

    Hide Full Review
  • ZERO CUSTOMER SERVICE

    Leased my Lexus GX460 from Lexus of Mt. Kisco. My first service was included, which was nice and was quite routine. My second service ended up cos...


    Show Full Review

    Leased my Lexus GX460 from Lexus of Mt. Kisco. My first service was included, which was nice and was quite routine. My second service ended up costing almost $1000.00. I made arrangements for a loaner car and was told it wouldn't take long. I had to call the dealership 3x to find out my car was ready. I was running late to pick up my daughter, so when my car was driven around, I hopped in and left. Pulling out from the dealership (after just spending almost $1000), I noticed my airbag light was now on. Really? Didn't I just pick it up from the dealer? Not to mention, it wasn't on when I dropped it off! I had to call and make ANOTHER appointment to bring it in the following day and get a loaner. The next day, I dropped my car off early and again, had to call multiple times. Finally, I was told they had to order a part which would take time. I was not very satisfied with this at all. I received a call from the dealership post service and told the gentleman who called about my issue. He said that he was calling me about a new lease, but would have the manager call me. I WAS NEVER CONTACTED ONCE. Fast forward to a month ago, when I received an email that my next service was scheduled. I never scheduled another service. I called and told the woman who answered the phone about the experience I had last time and that when I complained, I was told the manager was going to call and never did. After we hung up, I did receive a phone call from a man who was NOT the manager (do they even have a manager????). After going over everything with him, he said that the manager would call me. THAT WAS A MONTH AGO. Customer service is apparently NOT their strong suit. I am having my service done elsewhere, and will NOT be doing any other business with this dealership!!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Gene is the Man!!!!
    March 8, 2017

    Deal made in less than an hour! That's including the test drive! Very nice down to earth kinda guy! Very professional and respectful! Would de...


    Show Full Review

    Deal made in less than an hour! That's including the test drive! Very nice down to earth kinda guy! Very professional and respectful! Would definitely buy from Mr.Gene!

    Does recommend this dealer

    Hide Full Review
  • Purchase of pre-owned Lexus
    March 8, 2017

    Very thorough prep of car for delivery and review of documents relating to the transaction. Both Sales consultant and financial services manager w...


    Show Full Review

    Very thorough prep of car for delivery and review of documents relating to the transaction. Both Sales consultant and financial services manager were very polite and helpful..

    Does recommend this dealer

    Hide Full Review
  • I'm now a customer for life

    Been a long time customer and was looking for my next lease. My credit report changed over 3 years (and not for the best) but they worked with me ...


    Show Full Review

    Been a long time customer and was looking for my next lease. My credit report changed over 3 years (and not for the best) but they worked with me for DAYS and got me the best deal possible. They value loyalty and work for their customers. They are accessible, communicative and fair. I'll be coming back for every lease in the future. Mike M, Dave T, Jeff Ench and Mr. Gelb--THANK YOU!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review