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Reviews

Average Ratings

4.2
Average based on 21 reviews
  • Much improved service. Great facilities.

    This is an update to my earlier less enthusiastic review. I gave this dealership another chance and this time the management and the service depar...


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    This is an update to my earlier less enthusiastic review. I gave this dealership another chance and this time the management and the service department staff has done a superb job in addressing battery issue and warranty repair in a professional and timely manner. All was done in less then 30 minutes. Great job Sal and Scott. Thank you.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Checking out Lexus RX

    I am shopping for a used car and don't know exactly which model I will end up with. I stopped in at this dealership for a test drive and found the...


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    I am shopping for a used car and don't know exactly which model I will end up with. I stopped in at this dealership for a test drive and found the salesperson George to be an exceptional individual. He was very professional and he followed up later with a phone call to make sure my needs were being taken care of. He listened to my needs and where I was in the sales process. I am in sales and enjoy working with a professional !

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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  • Follow up to previous review

    I posted a review this week regarding the extremely long wait time I encountered - before this review even posted I had received a call from Scott...


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    I posted a review this week regarding the extremely long wait time I encountered - before this review even posted I had received a call from Scott (service manager at Mt Kisco Lexus) and he went above and beyond to rectify the situation. I really appreciate the effort and look forward to dealing with Scott and his team in the future!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Horrendous wait time

    Made a 7:30 am appointment to get the oil changed and tires rotated on my GX this morning, arrived at 7:35 am and I did not leave until 10:17 am. ...


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    Made a 7:30 am appointment to get the oil changed and tires rotated on my GX this morning, arrived at 7:35 am and I did not leave until 10:17 am. Usually I love the service here and I always tell people that part of the reason why we own 2 Lexus vehicles is because of the service - but this morning it was horrible. I was told when making the appointment this would take at most 90 minutes. If I knew it would take as long as it did I would have arranged a car pick up or loaner vehicle. Further, Lexus always vacuums and washes the vehicle when completing a service and after waiting all of this time I go to get my umbrella from the trunk and they completely neglected to vacuum that whole area. Very disappointing from top to bottom.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • You never call

    NEVER CONTACTED ME,MUST BE DOING GREAT SALES.HAD TO GO NEW JERSEY TO PURCHASE A NX300h.

    Dealer Response

    Dear Fred, We are so sorry. I called Cars.com and reported that we never received your internet purchase inquiry. So we didnt have your informa...


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    NEVER CONTACTED ME,MUST BE DOING GREAT SALES.HAD TO GO NEW JERSEY TO PURCHASE A NX300h.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Dear Fred, We are so sorry. I called Cars.com and reported that we never received your internet purchase inquiry. So we didnt have your information. Sincerely, Dave Sturm. Internet business development center


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  • Preowned car purchase

    I bought a pre-owned suv and Mike Tierney was my sales rep. He was professional, easy going and a pleasure to deal with. He even drove the car to ...


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    I bought a pre-owned suv and Mike Tierney was my sales rep. He was professional, easy going and a pleasure to deal with. He even drove the car to my house for me to test drive. I would highly recommend working with Mike and look forward to purchasing my next car through him. I couldn't have asked for a smoother transaction.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Flat out Lied

    I went on line and picked the exact car I wanted, including the top of the line accessory package and handed the print-out to the salesman and tol...


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    I went on line and picked the exact car I wanted, including the top of the line accessory package and handed the print-out to the salesman and told him that's what I wanted. He came back with a price for the vehicle and I asked three times if it was the EXACT vehicle I had requested. All three times he assured me it was. We agreed on it and I picked up the car several days later. After getting it home I realized that it did not have several of the features in the package I had ordered. It turns out that he gave me a car with a lesser package than the one I asked for and he swore I was getting. I paid more than I should have and didn't get all the features I wanted. When I confronted the salesman he said he thought I was referring to the add-ons like the cargo net and floor mats, and not the overall accessory package. Very sleazy. I will never buy from them again.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Wonderful Customer Experience

    Gene Moretti is probably one of the friendliest car salesman I've dealt with to date. Gene made my friend and I feel comfortable from introduction...


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    Gene Moretti is probably one of the friendliest car salesman I've dealt with to date. Gene made my friend and I feel comfortable from introduction to farewell. He had a no-pressure approach to salesmanship and we feel he concentrated more on our customer experience rather than the wiget. He really knew how to relate to us and adapted to our personality types which is a great characteristic to have when you deal with the public in a sales capacity. He took his time to ask questions and really understand our needs before he began to offer solutions and alternatives. Gene was patient and didn't mind answering all of our questions and taking our jokes. Although we were unsuccessful at finding a vehicle during our visit he offerered to search his sister store in Greenwhich, CT and even then he added that he will reach out to us if and when he comes accross the vehicle we are looking for. Gene was a pleasure to spend time with and we really enjoyed him. We would recommend Lexus of Mt. Kisco solely from our shopping experience with Gene. Thank you for the experience.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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  • Mt Kisco Lexus

    It's been 3 years and I'm coming back. Working with this dealership is simply fantastic. It's customer service they way it ought to be. From Sales...


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    It's been 3 years and I'm coming back. Working with this dealership is simply fantastic. It's customer service they way it ought to be. From Sales (Carl Hoffman and Scott Orofino) to amazing Service from Sal, it's simply a pleasure.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Incomplete work but charged - Poor customer care

    Did not fill fluids, service battery or replace key battery, but charged for all. No longer trust them and will not return. On top of this, they d...


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    Did not fill fluids, service battery or replace key battery, but charged for all. No longer trust them and will not return. On top of this, they did not return four phone calls over a months time period. Three of which were directly to the service manager. Very disappointed and worried about the other customers they have taken advantage of.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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