Reviews
Write a reviewDO NOT USE This Dealership!
DO NOT USE This Dealership! I had lights go off on my dashboard and I was away from home at the time. This was the nearest dealer to go to for service as I live 2 hours away and I was concerned for safety to drive. First their diagnostic fee is OUTRAGEOUS at $189. They gave me a long list of parts needed and I was told about a problem that they said would need a day to a day and a half to repair. Parts would be $1000 and labor would be over $4000. Thank goodness I have a father/son business near me that has previously worked on my Forester. They said not only DID I NOT have the problem that was described to me but that I was completely lied to about what needed to be done and how, and that only one of the parts they described were needed. My local mechanic said their fee for the correct issue repair with parts and labor would be $895. What a scam from Subaru of Kennesaw!!! PLEASE save your money and go somewhere else. There are honest, trained mechanics out there that can help you. How disappointing to be lied to and so blatantly. To think that I could have gone into debt over this. If I could rate them zero stars I would. Lesson learned.
DO NOT USE This Dealership!
DO NOT USE This Dealership! I had lights go off on my dashboard and I was away from home at the time. This was the nearest dealer to go to for service as I live 2 hours away and I was concerned for safety to drive. First their diagnostic fee is OUTRAGEOUS at $189. They gave me a long list of parts needed and I was told about a problem that they said would need a day to a day and a half to repair. Parts would be $1000 and labor would be over $4000. Thank goodness I have a father/son business near me that has previously worked on my Forester. They said not only DID I NOT have the problem that was described to me but that I was completely lied to about what needed to be done and how, and that only one of the parts they described were needed. My local mechanic said their fee for the correct issue repair with parts and labor would be $895. What a scam from Subaru of Kennesaw!!! PLEASE save your money and go somewhere else. There are honest, trained mechanics out there that can help you. How disappointing to be lied to and so blatantly. To think that I could have gone into debt over this. If I could rate them zero stars I would. Lesson learned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I highly recommend this dealership and our salesperson,
I highly recommend this dealership and our salesperson, Ralph Kurland. We really appreciated his no-nonsense approach. He listened to what we wanted and conducted the deal accordingly. No high pressure tactics were employed -- nor were any "extras" pushed on us that we didn't want. We honestly feel that it was the very best car purchasing experience we have ever had, and we have had quite a few in our lives. The Subaru of Kennesaw team all worked together to put together a great experience for us. We are beyond pleased.
I highly recommend this dealership and our salesperson,
I highly recommend this dealership and our salesperson, Ralph Kurland. We really appreciated his no-nonsense approach. He listened to what we wanted and conducted the deal accordingly. No high pressure tactics were employed -- nor were any "extras" pushed on us that we didn't want. We honestly feel that it was the very best car purchasing experience we have ever had, and we have had quite a few in our lives. The Subaru of Kennesaw team all worked together to put together a great experience for us. We are beyond pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John was a pleasure to work with.
John was a pleasure to work with. We started the process online and despite the unique circumstances presented when dealing with an inherited vehicle, we were able to get my new Outback ordered with all the options I wanted with no issues. John's knowledge of the product line was evident in our interactions and he was a pleasure to deal with.
John was a pleasure to work with.
John was a pleasure to work with. We started the process online and despite the unique circumstances presented when dealing with an inherited vehicle, we were able to get my new Outback ordered with all the options I wanted with no issues. John's knowledge of the product line was evident in our interactions and he was a pleasure to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Kennesaw. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Very efficient.
Very efficient. John Melchior was a huge help. Very knowledgeable and helpful. Would recommend the dealership and John highly.
Very efficient.
Very efficient. John Melchior was a huge help. Very knowledgeable and helpful. Would recommend the dealership and John highly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Kennesaw. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
It was great working with you, I highly appreciated your
It was great working with you, I highly appreciated your honestly and ease to work with.
It was great working with you, I highly appreciated your
It was great working with you, I highly appreciated your honestly and ease to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Livio, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Colin was wonderful to work with!
Colin was wonderful to work with! He was very patient, kind, and knowledgeable. He even left an "unexpected note" for us to find during our travels. I would recommend Colin and Subaru of Kennesaw to everyone!
Colin was wonderful to work with!
Colin was wonderful to work with! He was very patient, kind, and knowledgeable. He even left an "unexpected note" for us to find during our travels. I would recommend Colin and Subaru of Kennesaw to everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Colin was absolutely a dream to work with!
Colin was absolutely a dream to work with! I have leased and purchased over 4 Subarus now. Coin is not only very personable but helped the whole transaction go so smoothly . He’s very customer oriented, answering all my questions. If you’re looking for a Subaru, go find Colin. You won’t be disappointed!
Colin was absolutely a dream to work with!
Colin was absolutely a dream to work with! I have leased and purchased over 4 Subarus now. Coin is not only very personable but helped the whole transaction go so smoothly . He’s very customer oriented, answering all my questions. If you’re looking for a Subaru, go find Colin. You won’t be disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Colin made the whole process easy!
Colin made the whole process easy! Most of the deal was handled via text and everything was done as promised. Great service and never pushy.
Colin made the whole process easy!
Colin made the whole process easy! Most of the deal was handled via text and everything was done as promised. Great service and never pushy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
We had a very positive experience with all the staff at
We had a very positive experience with all the staff at Subaru of Kennesaw. Specially with Ralph Kurland as we worked with him to obtain our budget goal and features we wanted in a vehicle. At no point did we feel pressure to make an ill advised purchase and this kept us coming back. We started working with Ralph on Friday afternoon and by Saturday afternoon we had closed on a deal that we felt met our budget and vehicle needs. Ralph was personable and professional, this is not always easy to achieve. As women buying a vehicle at no point did he dumb down his explanation which was inclusive of mechanical as well as features of the vehicle. As we closed on the sale, Bill explained all the options to us for extended warranties and he did so in such a way that we did not want to get up and run away as is typical of this experience. We felt like we received well thought out recommendations and felt confident choosing our options. Thank you Bill. We would certainly recommend Ralph and Subaru of Kennesaw to friends and family.
We had a very positive experience with all the staff at
We had a very positive experience with all the staff at Subaru of Kennesaw. Specially with Ralph Kurland as we worked with him to obtain our budget goal and features we wanted in a vehicle. At no point did we feel pressure to make an ill advised purchase and this kept us coming back. We started working with Ralph on Friday afternoon and by Saturday afternoon we had closed on a deal that we felt met our budget and vehicle needs. Ralph was personable and professional, this is not always easy to achieve. As women buying a vehicle at no point did he dumb down his explanation which was inclusive of mechanical as well as features of the vehicle. As we closed on the sale, Bill explained all the options to us for extended warranties and he did so in such a way that we did not want to get up and run away as is typical of this experience. We felt like we received well thought out recommendations and felt confident choosing our options. Thank you Bill. We would certainly recommend Ralph and Subaru of Kennesaw to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
very nice, clean, and organized dealership.
very nice, clean, and organized dealership. friendly and accommodating staff . nick, mike and richard were all great !
very nice, clean, and organized dealership.
very nice, clean, and organized dealership. friendly and accommodating staff . nick, mike and richard were all great !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!