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Reviews

Average Ratings

3.9
36 lifetime reviews.
  • Update on my earlier post . The van repairs .

    Took my van back in to the dealer . They went over it and even took me back in the shop to show were the leak came from and found the cause of the...

    Dealer Response

    Hi Again Randy. Thank you for allowing us the chance to earn your trust, as well as your continued business. We look forward keeping you as a val...


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    Took my van back in to the dealer . They went over it and even took me back in the shop to show were the leak came from and found the cause of the noise coming from the tire .Extremely professional and went over everything . Glad I took it back and relieved everything is fixed . I WOULD encourage anyone who is looking to have their car repaired to take it here . I will be doing future business here . None of my concerns were their fault .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Again Randy. Thank you for allowing us the chance to earn your trust, as well as your continued business. We look forward keeping you as a valued customer.


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  • Happy deal

    Got a good deal on a used vehicle the salesman was nice and helpful


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    Got a good deal on a used vehicle the salesman was nice and helpful

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • OUTSTANDING experience!

    After searching online for a pre-owned Mustang, I located a potential find at Rapids Ford, approximately 160 miles from my home. I made phone con...

    Dealer Response

    Thanks for your feedback Deborah. For being with us for a short time, Mark is becoming a fast customer favorite. It was a real pleasure for us a...


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    After searching online for a pre-owned Mustang, I located a potential find at Rapids Ford, approximately 160 miles from my home. I made phone contact with the dealership and salesperson Mark Wirth. He answered my initial questions about the car, and called me back several times with all additional requested information. A tentative deal was made over the phone, secured by a credit card down payment. The next day I traveled to the dealership, and the car was detailed and waiting in front of the main entrance. THere were no "surprises"--the car was exactly as it had been described to me! Before any paperwork was done, Mark went over features of the car, and suggested we take the car out on a test drive, with me driving the car. When we got back to the dealership, we discussed final details and sealed the deal at a fair and reasonable price. Michael Pastore handled up all the paperwork, got the license plates installed, and I was on my way back home with a smile on my face! Not only do I like my new car, I appreciate the way I was honestly and respectfully treated throughout the whole buying process by Mark Wirth and Michael Pastore. When I'm ready for my next vehicle, I will definitely consider Rapids Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback Deborah. For being with us for a short time, Mark is becoming a fast customer favorite. It was a real pleasure for us as well. Thank you again.


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  • Very happy with Ben

    Very happy with Ben they got the car that I wanted

    Dealer Response

    Thank you Linda, It may have taken a bit of time, but it all worked out right in the end. Thanks again for letting us earn your business.


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    Very happy with Ben they got the car that I wanted

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Linda, It may have taken a bit of time, but it all worked out right in the end. Thanks again for letting us earn your business.


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  • Retired sonographer

    Bob made a car shopping experience a great pleasure. He worked very hard to find the exact car we wanted. After purchasing the car, he patiently s...

    Dealer Response

    Hi Becky, Thank you for your kind review. It was a real pleasure working with you.


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    Bob made a car shopping experience a great pleasure. He worked very hard to find the exact car we wanted. After purchasing the car, he patiently showed and explained to us all the new bells and whistles until we felt comfortable. I will definitely return to Rapids Ford for my next vehicle. All the staff there made us feel comfortable. Bob is the best!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Becky, Thank you for your kind review. It was a real pleasure working with you.


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  • Bad experience!

    I made an appointment with the sales manager. The appointment was confirmed. When I arrived at the appropriate time, the manager refused to meet ...


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    I made an appointment with the sales manager. The appointment was confirmed. When I arrived at the appropriate time, the manager refused to meet with me. Instead he sent a salesman to meet with me. When the salesman wanted to introduce me to the manager, the manager again refused. I waisted 2 hours driving to and from the dealership. What a waste of time.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Still no car

    I have a budget for a used car and when the one I wanted was gone they dismissed what I was looking for and wanted me to use my total budget for a...

    Dealer Response

    Hi, I'm sorry to hear that the car you came in to see was sold. Part of being in the car business is to help find alternative options to a car pur...


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    I have a budget for a used car and when the one I wanted was gone they dismissed what I was looking for and wanted me to use my total budget for a down payment and get a loan for a newer one. That is not what I wanted to do.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, I'm sorry to hear that the car you came in to see was sold. Part of being in the car business is to help find alternative options to a car purchase when plan A has not worked out. We will take your feedback and use it to learn for the future.


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  • Mark Reyna

    A great experience Seth Wise made my experience fun and easy great sale consultant would recommend him to any one that is interested in purchasing...

    Dealer Response

    We are so glad to have been able to help. Please know we'll be here for you the next time you are in the market for a new vehicle. Thank you for...


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    A great experience Seth Wise made my experience fun and easy great sale consultant would recommend him to any one that is interested in purchasing a car or truck

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to have been able to help. Please know we'll be here for you the next time you are in the market for a new vehicle. Thank you for your feedback. It means a lot to us.


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  • Mark reyna

    Went to go buy a truck and a sale man name Seth Wise helped us. He was a very caring salesperson. He answered everything and kept us I formed dur...


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    Went to go buy a truck and a sale man name Seth Wise helped us. He was a very caring salesperson. He answered everything and kept us I formed during the process of buying our truck. Thank you Seth and everyone there

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Never answered my inquiry

    I went through cars.com and direct to the dealer website to get more information about a used car and no one ever answered my inquiry. Guess they ...

    Dealer Response

    Hi Kris. I'm sorry you feel this way, however each and every inquiry comes through my desk. I have one Kris from Weston active in my contact lis...


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    I went through cars.com and direct to the dealer website to get more information about a used car and no one ever answered my inquiry. Guess they didn't want to sell a car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kris. I'm sorry you feel this way, however each and every inquiry comes through my desk. I have one Kris from Weston active in my contact list. I have sent 3 emails to that inquiry since it came in on the 10th of February along with a duplicate inquiry on the 13th. I think I can solve the mystery, however, in that my emails most likely have been sent to your junk folder, as we are not on your safe list. That often happens with yahoo accounts. I'm more than happy to help you and we would be honored for the opportunity to earn your business.


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