Reviews

Average Ratings

4.3
66 lifetime reviews. Includes reviews of McKenna Audi from DealerRater.com
  • Worst experience ever
    August 29, 2017

    Brought a used car here and been treat as second grade customer, keep promising something and keep make appointment BUT when I been there waiting ...

    McKenna Audi

    Hello Panupan, we're very displeased to read about your recent service experience with us here at McKenna Audi. I'd like to let you know that the ...


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    Brought a used car here and been treat as second grade customer, keep promising something and keep make appointment BUT when I been there waiting for an hour and someone will show up and told that they was really busy and cannot do as scheduled need to reschedule to another day - got this TWICE. Why did you made an appointment for me to be there in the first place, why I have to wait for an hour before someone came to say no, why no one call my in the morning that I need to reschedule, all those "why" are beyond me. I am not sure what should I get served by customer service and sale but this is not.

    Does not recommend this dealer
    Came in for service or repair
    McKenna Audi

    Hello Panupan, we're very displeased to read about your recent service experience with us here at McKenna Audi. I'd like to let you know that the fact that you have a pre-owned cars doesn't in any way make it so your service experience should be second grade. We take these reviews very seriously, and I'd like to let you know that your review has been sent to the management here at McKenna Cars for an internal discussion. Please give us a day or so to get in contact with you so we can learn more about your time at our store and also see what we can do to apologize and turn your experience around. Thanks for sharing!


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  • Worst experience ever

    Brought a used car here and been treat as second grade customer, keep promising something and keep make appointment BUT when I been there waiting ...

    Dealer Response

    Hello Panupan, we're very displeased to read about your recent service experience with us here at McKenna Audi. I'd like to let you know that the ...


    Show Full Review

    Brought a used car here and been treat as second grade customer, keep promising something and keep make appointment BUT when I been there waiting for an hour and someone will show up and told that they was really busy and cannot do as scheduled need to reschedule to another day - got this TWICE. Why did you made an appointment for me to be there in the first place, why I have to wait for an hour before someone came to say no, why no one call my in the morning that I need to reschedule, all those "why" are beyond me. I am not sure what should I get served by customer service and sale but this is not.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Panupan, we're very displeased to read about your recent service experience with us here at McKenna Audi. I'd like to let you know that the fact that you have a pre-owned cars doesn't in any way make it so your service experience should be second grade. We take these reviews very seriously, and I'd like to let you know that your review has been sent to the management here at McKenna Cars for an internal discussion. Please give us a day or so to get in contact with you so we can learn more about your time at our store and also see what we can do to apologize and turn your experience around. Thanks for sharing!


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  • Finance crook
    July 29, 2017

    Pablo is the typical finance crook he tries to trick you by modifying the math to oversell you. He is in close ties with the sales manager so the ...

    McKenna Audi

    Hello, We're extremely displeased to read about your recent experience with us here at McKenna Audi. We take these reviews very seriously, and I...


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    Pablo is the typical finance crook he tries to trick you by modifying the math to oversell you. He is in close ties with the sales manager so the try to rob you. Horrible to deal with!

    Does not recommend this dealer
    McKenna Audi

    Hello, We're extremely displeased to read about your recent experience with us here at McKenna Audi. We take these reviews very seriously, and I'd like to let you know that your review has been sent to the management here at McKenna Cars. Please allow us a day or so to review this experience internally. Thanks!


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  • Disrespectful

    The my Are rude and disrespectful I will never shop they port would recommend someone to go shopping there.

    Dealer Response

    Hello Ricardo, we're sincerely displeased to read about your recent experience with us here at McKenna Audi. We take these reviews very seriously,...


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    The my Are rude and disrespectful I will never shop they port would recommend someone to go shopping there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ricardo, we're sincerely displeased to read about your recent experience with us here at McKenna Audi. We take these reviews very seriously, and I'd like to let you know that your experience has been sent to the management here at McKenna Cars for an internal review. Please allow us a day or so to make contact with you as we'd like to hear more about your time at our store, and to see what we can do to turn your experience around. Thanks for sharing Sir!


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  • McKenna has a very good team , Thank you Lawrence
    June 17, 2017

    Great Team, they are very nice people to work with and they are trying to sale you a car not turn you down, you guys are the best thanks for all o...

    McKenna Audi

    Hello, and thanks for sharing your continued 5 star experience with Lawrence, David, and Christine here at McKenna Audi! We're very pleased to rea...


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    Great Team, they are very nice people to work with and they are trying to sale you a car not turn you down, you guys are the best thanks for all of the cars that l bought from McKenna .... see you soon

    Does recommend this dealer
    McKenna Audi

    Hello, and thanks for sharing your continued 5 star experience with Lawrence, David, and Christine here at McKenna Audi! We're very pleased to read your review, and we'd like to congratulate you on your new Audi. Thanks for being a loyal member of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future to assist with anything your Audi might need. Enjoy the road!


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  • Servicing
    June 1, 2017

    Got a letter in the mail that stated my 2017 A4 needed servicing. Came in and Jessica took care of me. She was perfect! Friendly and I couldn't...

    McKenna Audi

    Hi Alexander, Thanks for sharing your recent 5 star service experience with Jessica here at McKenna Audi! We're very pleased to read your review...


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    Got a letter in the mail that stated my 2017 A4 needed servicing. Came in and Jessica took care of me. She was perfect! Friendly and I couldn't ask for a better service advisor. Hopefully she's in everytime in the future when my vehicle is due for a check up or service!

    Does recommend this dealer
    Came in for service or repair
    McKenna Audi

    Hi Alexander, Thanks for sharing your recent 5 star service experience with Jessica here at McKenna Audi! We're very pleased to read your review, and we'd like to thank you for choosing us here at McKenna for your service needs. We look forward to seeing you in our store anytime in the future. Enjoy the road!


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  • Wonderful experience!
    May 8, 2017

    Brittney Son was so wonderful along with all the other staff at McKenna Audi! David from the service department always kept me updated and had my ...


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    Brittney Son was so wonderful along with all the other staff at McKenna Audi! David from the service department always kept me updated and had my Audi ready sooner then expected! They made purchasing my Audi Q5 an amazing experience! They were friendly and accommodating from start to finish!

    Does recommend this dealer

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  • My purchasing experience
    May 3, 2017

    My wife and I went to McKenna Audi to test drive a new Q5 and thinking of getting into a new lease. This was when we met Chris Blair, Audi's lnter...


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    My wife and I went to McKenna Audi to test drive a new Q5 and thinking of getting into a new lease. This was when we met Chris Blair, Audi's lnternet-Fleet sales. I was very impressed with his no nonsense, straight to the point approach to sales. He got us the best deal we could have ever gotten. We will definitely be returning to him for our future purchases.

    Does recommend this dealer

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  • Best Purchasing Experience Ever
    May 3, 2017

    Chris Blair and the folks at McKenna made sure that I was treated with the utmost care. From the initials emails to the final drive off, they ans...


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    Chris Blair and the folks at McKenna made sure that I was treated with the utmost care. From the initials emails to the final drive off, they answered any questions I had, explained everything thoroughly, and found the best deal possible on my purchase. I will definitely recommended Chris Blair and McKenna to others.

    Does recommend this dealer

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  • First Audi
    May 3, 2017

    Best overall shopping experience. As first time Audi owner, the transaction was by far the most easiest experience ever and cannot be compared wi...


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    Best overall shopping experience. As first time Audi owner, the transaction was by far the most easiest experience ever and cannot be compared with other vehicles I have owned.

    Does recommend this dealer

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