Crater Lake Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 13, 2020

    Had the best car buying experience yesterday! Rob and Bryce were fantastic to work with.they were very helpful and answered all of my questions that I... had. I Will definitely be going back!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rachel, thank you so much for the great feedback! We'll be sure to give your compliments to Rob and Bryce. It was a pleasure working with you. We h...ope to see you in the future!

  • 5.0 out of 5
    March 27, 2020

    Nick Kelley did a excellent job he made my experience really great thank you very much he made it really easy and he was right on the spot for every question... I had.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We'll be sure to thank Nick for doing such an excellent job with your shopping experience and answering every question you had perfectly. Congratulati...ons on your new truck. We hope you enjoy it!

  • May 5, 2018

    Best service, best deals, great selection. I wouldnt go anywhere else.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Danielle, thank you so much for leaving such a kind review. The team here at Crater Lake Ford strive for 100% customer satisfaction with every ...customer and it sounds like we met that mark with you. Thank you for your business and your loyalty. We look forward to your next visit!

  • 1.0 out of 5
    March 18, 2020

    Bought a used truck. Had it one hour and the window would not roll up. Contacted Dealership and they told me I should of bought a extended warranty! Now... the Service department is now telling me take a day of from work, drive 250 miles and they will see about fixing it. II I Will never buy another vehicle from theses people again and will be sure to warn everyone I know not to either!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Tim, I extend my regrets to find out any any disappointment regarding the truck purchased. Please reach out to me with your preferred contact detail...s to discuss further your concerns. We always want to achieve the satisfaction of our customers. Best, Philip Brooker General Manager pbrooker@lithia.com

  • 5.0 out of 5
    December 1, 2019

    Found my used 2005 Thunderbird online. Dealer was extremely helpful. No pressure, vehicle was as described, dealer assisted in renting car transport... trailer and was soon enroute home.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2019

    Colton was easy to work with and easy on the eyes too. . Everything went very smooth. Got a good deal on the Truck we wanted!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 27, 2019

    I came to Crater for a Recall. It was quick and easy. I appreciate your pleasant and polite service rep. Brian was awesome. He arranged transport to and... from the dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 20, 2018

    When your vehicle has a catastrophic failure you are already upset. Now have the dealership you are working with misinform you on what you are purchasing... to remedy the issue. This is what I experienced with Crater Lake for of Medford. Needed to replace engine, was quoted $18,500 to have a NEW engine installed. I said do it. Went to pick it up on a Saturday and found that a re-manufactured engine was installed. That's upsetting in and of itself, but then drive the vehicle for 4 miles and have the engine light come on. Turn around and take it back to have the guy say there is nothing they can do for you as it is the weekend. Did I mention I had to drive (rented a car) 3 hours to get there. Finlay after about an hour or so they figure out that it is something to do with the thermostat (I had to ask to have a manager be called). They do rent me a car for a week and say they will call me the following Monday. They do stay in touch but have mixed messages about what is wrong, saying that it is the tune that is on the truck, then saying they don't know, then saying it may have been an air pocket in the coolant system. Finally they say it done and no longer giving the code. Go down and pick it up on Friday. Jump in and half the fuel that was in it was gone (remember the Saturday before it was almost full and it was full when first dropped off). Point this out to the service guy and he says to either wait or just email a receipt for the fuel. I do and now am awaiting the money. Also after spending $18,500 and not even a car wash plus the cab had trash that was not mine it it. Ford has the same engine on there site for 1200 less then what I paid. Should have brought it someplace else but when you are out of town you options are limited.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    July 19, 2018

    10 out of 10 for Dick Dahl and crater lake ford. The staff was wonderful to deal with. I would

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jami, thank you so much for this wonderful review! Dick Dahl is absolutely a great guy to work with and all of us here at Crater Lake Ford appreci...ate the feedback. Congratulations on your new vehicle and we look forward to see you again!

  • 4.0 out of 5
    July 19, 2018

    thank you for helping me get the car that i needed for towing behind my motorhome .

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello John, congratulations on your new vehicle and thank you for leaving us a review. We are always striving for 100% customer satisfaction and are ...happy to know that Tom and Ian were able to provide you a good experience. Is there anything we could have done differently that would have made your visit a 5-star experience? We appreciate your business and hope to see you again.

View More Reviews