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Reviews

4.1
Average based on 13 reviews
  • Ellen Montgomery

    I have purchased numerous new Mazda vehicles from Crater Lake Mazda. I have always dealt specifically and only with Rich Outfleet. He is the most ...


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    I have purchased numerous new Mazda vehicles from Crater Lake Mazda. I have always dealt specifically and only with Rich Outfleet. He is the most awesome, honest person I have ever met. I have bought a number of autos over the years, but dealing with Crater Lake Mazda is by far the BEST dealership. He is honest and works hard for his customers to get them the best deal and get his customers into their dream car. All of my service work has been done at Mazda service. Jeff Galante in the Service Department has always made sure that my car looks brand new (they wash my car and vacuum it each time) after the oil changes and tire rotations (which I do on a regular basis). I live in Roseburg and it is so worth the drive to Medford to deal with this Mazda dealership - Rich and Jeff specifically. I always look forward to my visits to this dealership. You are treated like family - not just another customer off the street looking to buy a car, Want a pleasant auto buying experience - whether new or used - go see Crater Lake Mazda. You WILL NOT be disappointed!! See Rich Outfleet - he is your man when buying your next auto.........

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Worst Sales Experience Ever

    If I could give 0 Stars I would. I went into to buy a new truck and had never even considered going to another dealership as I have purchased 6 or...


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    If I could give 0 Stars I would. I went into to buy a new truck and had never even considered going to another dealership as I have purchased 6 or 7 trucks here before, until I talked to Juan the worst Sales Manager ever. I have never had a salesman much less a so called manager think that if he was rude, condescending, and completely unprofessional that it would help make a deal. It took him less than five minutes to make me walk out the door and drive down the freeway to Butler to buy my new truck! As long as Crater Lake Ford has people like Juan, I will never spend money there!

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • NO PRESSURE

    Nicolas Kelley was easy to deal with. I was comfortable from start to finish. Impressed with his knowledge and service. I could not be more please...

    Dealer Response

    We are so glad you had a great experience with us! We will pass your kind words to Nick. We look forward to helping you in the future!


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    Nicolas Kelley was easy to deal with. I was comfortable from start to finish. Impressed with his knowledge and service. I could not be more pleased with my experience. Several days after purchasing the car I received a phone call from Nicolas wanting to know if I had any further questions about any features in the car. Yes, I have already sent a friend to Crater Lake Ford.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are so glad you had a great experience with us! We will pass your kind words to Nick. We look forward to helping you in the future!


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