Reviews

Average Ratings

5.0
16 lifetime reviews.
  • Ellen Montgomery

    I have purchased numerous new Mazda vehicles from Crater Lake Mazda. I have always dealt specifically and only with Rich Outfleet. He is the most ...


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    I have purchased numerous new Mazda vehicles from Crater Lake Mazda. I have always dealt specifically and only with Rich Outfleet. He is the most awesome, honest person I have ever met. I have bought a number of autos over the years, but dealing with Crater Lake Mazda is by far the BEST dealership. He is honest and works hard for his customers to get them the best deal and get his customers into their dream car. All of my service work has been done at Mazda service. Jeff Galante in the Service Department has always made sure that my car looks brand new (they wash my car and vacuum it each time) after the oil changes and tire rotations (which I do on a regular basis). I live in Roseburg and it is so worth the drive to Medford to deal with this Mazda dealership - Rich and Jeff specifically. I always look forward to my visits to this dealership. You are treated like family - not just another customer off the street looking to buy a car, Want a pleasant auto buying experience - whether new or used - go see Crater Lake Mazda. You WILL NOT be disappointed!! See Rich Outfleet - he is your man when buying your next auto.........

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great service.

    Bought my vehicle a while back and had a great experience. Russ Turner had the car I wanted out front and ready for me to test drive when I got th...


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    Bought my vehicle a while back and had a great experience. Russ Turner had the car I wanted out front and ready for me to test drive when I got there. They took great care of us. Russ is the man. Quick response to emails too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Help Buying a Used Car

    Russ Turner was the best helping me find the right vehicle for me. I had to trade our Ford Lariat for something smaller and more economical to dri...


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    Russ Turner was the best helping me find the right vehicle for me. I had to trade our Ford Lariat for something smaller and more economical to drive after my husband passed away. He was diligent in finding the perfect car for me. He is kind, caring and has a great sense of humor. I would highly recommend Russ and Crater Lake Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Why to buy a vehicle at crater lake ford,SERVICE.

    Their Service Consultants CARE,Jason Garrard, always takes care of me. I believe service is a very important part of where you buy your vehicle.


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    Their Service Consultants CARE,Jason Garrard, always takes care of me. I believe service is a very important part of where you buy your vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Worst Sales Experience Ever

    If I could give 0 Stars I would. I went into to buy a new truck and had never even considered going to another dealership as I have purchased 6 or...


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    If I could give 0 Stars I would. I went into to buy a new truck and had never even considered going to another dealership as I have purchased 6 or 7 trucks here before, until I talked to Juan the worst Sales Manager ever. I have never had a salesman much less a so called manager think that if he was rude, condescending, and completely unprofessional that it would help make a deal. It took him less than five minutes to make me walk out the door and drive down the freeway to Butler to buy my new truck! As long as Crater Lake Ford has people like Juan, I will never spend money there!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • NO PRESSURE

    Nicolas Kelley was easy to deal with. I was comfortable from start to finish. Impressed with his knowledge and service. I could not be more please...

    Dealer Response

    We are so glad you had a great experience with us! We will pass your kind words to Nick. We look forward to helping you in the future!


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    Nicolas Kelley was easy to deal with. I was comfortable from start to finish. Impressed with his knowledge and service. I could not be more pleased with my experience. Several days after purchasing the car I received a phone call from Nicolas wanting to know if I had any further questions about any features in the car. Yes, I have already sent a friend to Crater Lake Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so glad you had a great experience with us! We will pass your kind words to Nick. We look forward to helping you in the future!


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  • Car purchase

    Ben Smith was great to work with! He was helpful and listened to what I wanted and then helped me find it. He made the not always enjoyable experi...


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    Ben Smith was great to work with! He was helpful and listened to what I wanted and then helped me find it. He made the not always enjoyable experience of car buying easier. I will definitely go back to Ben for my next car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • We LOVE our new Ford escape

    David Hines is such a nice helpful sales man!!! Best v AR buying experience!

    Dealer Response

    Thank you for your kind words! We are glad Dave was able to help you out.


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    David Hines is such a nice helpful sales man!!! Best v AR buying experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We are glad Dave was able to help you out.


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  • great customer service.

    We have bought 6 cars from jon he has always gone out of his way to make us happy and has always got us the vehicle we wanted at the price we wanted.


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    We have bought 6 cars from jon he has always gone out of his way to make us happy and has always got us the vehicle we wanted at the price we wanted.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Sales Team

    During the last 2 yrs my husband & I each purchased vehicles from Robert Lucey. Both times we were very impressed with his knowledge, professional...


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    During the last 2 yrs my husband & I each purchased vehicles from Robert Lucey. Both times we were very impressed with his knowledge, professionalism & service. Before we left he made sure all our questions were answered. Buying our SUVs was actually fun because of the confidence Rob provided throughout the process.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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