Reviews

Average Ratings

4.8
733 lifetime reviews. Includes reviews of Kia AutoSport from DealerRater.com
  • Outstanding
    November 25, 2017

    Under my circumstances(Bankruptcy), didn???t think I would leave in a new car, Mr. Dixon said different. I now have a 2018 Optima!!! Never say never.


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    Under my circumstances(Bankruptcy), didn???t think I would leave in a new car, Mr. Dixon said different. I now have a 2018 Optima!!! Never say never.

    Does recommend this dealer

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  • Great Finance Manager
    November 2, 2017

    Bentley is a great finance manager. Bentley has many qualities that made me feel comfortable doing business, for example a fantastic can do attitu...


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    Bentley is a great finance manager. Bentley has many qualities that made me feel comfortable doing business, for example a fantastic can do attitude. I highly recommend seeing Bentley Mixon with your finance needs.

    Does recommend this dealer

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  • Extremely poor customer service
    October 10, 2017

    I have detailed my extreme dissatisfaction with my cowardly salesman, Derrick Riley, my do nothing gift of gab professional , Chase, and finally, ...


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    I have detailed my extreme dissatisfaction with my cowardly salesman, Derrick Riley, my do nothing gift of gab professional , Chase, and finally, Bill, one of the sales managers, the most professional of the group. My complaint stems from my purchase of a used 2011 Volvo that had a ???check engine??? light appear 26 hours after purchase!! It cost $700 to be repaired by the Volvo master mechanic! Then the ???check engine??? light disappeared and had not reappeared since. I was assured by the salesman, Derrick, that the 60,000 mike checkup had been performed as required and passed with ???flying colors. The car had 66,000 miles on it at time of purchase. The Volvo master mechanic stated there would have been no way that even a cursory 60,000 mike checkup would not have found an issue with the Compression Unit. PCV Box. There was oil spewed throughout the engine compartment which they would have had to clean up and removing the oil cap would have released some the the pressure with a resultant hissing sound. My Volvo mechanic found it instantly!! Not only the inefficiency of the service team, but the unresponsiveness of the sales team necessitates this poor rating. ???As is??? is one thing, engine fault 26 hours after purchase is another. Ignoring phone calls by Derrick is inexcusable and totally unprofessional. He continues to perpetuate the reputation of dishonest sales people. The name of the dysfunctional item was a PCV box, Positive Crankshaft Ventilation box that eluded the Service experts at Kia Autosport. Being a 50 year member at USAA, I have reported this to the USAA buying service, as well as to USASA's customer service for dissemination to members of the military in the Ft Benning area.

    Does not recommend this dealer

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  • Amazing people

    My dealer was super easy to talk too. He answered all my questions and even gave me a great discount. I had no problem with my service. I love my ...


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    My dealer was super easy to talk too. He answered all my questions and even gave me a great discount. I had no problem with my service. I love my new kia soul.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptional expreience

    I would recommend Jill, to anyone looking for a new car!


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    I would recommend Jill, to anyone looking for a new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing experience
    October 4, 2017

    Was a great experiance from start to finish! Upfront and honest, no run arounds. Wasn't planning to walk out with a new car the same day, but they...

    Kia Autosport of Columbus

    My team works hard everyday to make sure our guests come in and leave with a new vehicle! I am glad that we were able to do that for you! We hope ...


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    Was a great experiance from start to finish! Upfront and honest, no run arounds. Wasn't planning to walk out with a new car the same day, but they made it happen.

    Does recommend this dealer
    Kia Autosport of Columbus

    My team works hard everyday to make sure our guests come in and leave with a new vehicle! I am glad that we were able to do that for you! We hope to see you again for your first service! Thank you for choosing us and enjoy your new ride! I appreciate your business and welcome to the KIA AutoSport family! Ed Braun General Manager edbraun@kiaautosport.com


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  • Mislead
    October 4, 2017

    I purchased a new 2017 Kia Sorento. These are my concerns: 1. Told me the SUV had CarPlay. The car does not have CarPlay after I purchased the car...

    Kia Autosport of Columbus

    I am so sorry to hear about your experience at our dealership. Great customer service is something we strive for and I am sorry that we fell short...


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    I purchased a new 2017 Kia Sorento. These are my concerns: 1. Told me the SUV had CarPlay. The car does not have CarPlay after I purchased the car. 2. The supposedly new car had over 300 miles, but on the odometer paperwork, the dealership put the car only had 17 miles. 3. They did not put the floor mats in the car & found a brush with blond hair underneath the passenger seat. This car has been used. 4, The finance person lost his temper with an employee right in front of me. Unprofessional! This is not my first time buying a car from this dealership. I traded in my new 2017 Kia Optima for a new 2017 Sorento. My first experience was way better than the second experience.

    Does recommend this dealer
    Kia Autosport of Columbus

    I am so sorry to hear about your experience at our dealership. Great customer service is something we strive for and I am sorry that we fell short of that with you. If you have a moment, please give us a call so we may learn from your experience. Again, I am sorry we weren't able to have a first class experience. Let me know if there is anything we can help with. Ed Braun General Manager edbraun@kiaautosport.com


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  • great experience

    Recently, my 13 year old Mazda 3 finally died on me, and since there is no longer a Mazda dealer in the Columbus area, I had already been thinking...


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    Recently, my 13 year old Mazda 3 finally died on me, and since there is no longer a Mazda dealer in the Columbus area, I had already been thinking of going with a Kia Soul as a replacement. So when it was time, I went to the Kia dealer and met TJ. He showed me around quite well, and was professional and courteous and never pushy. In fact, I was greeted and spoken to by many members of the Kia team as my time there progressed, from other sales reps like Derrick to the guys in the service area. I have already recommended a friend check out Kia AutoSport when he starts looking for his new car. Thanks for making the car buying experience a good one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Will Not Stand Behind Warranty
    September 18, 2017

    I bought my 2012 Kia Sorento SX at Kia of Columbus for the tires for life. Well, needless to say it's a scam. I have yet to get new tires. I sen...


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    I bought my 2012 Kia Sorento SX at Kia of Columbus for the tires for life. Well, needless to say it's a scam. I have yet to get new tires. I sent my email address privately to Katie Camacho. KOC is trying to remove my comment. Imagine that.

    Does not recommend this dealer
    Came in for service or repair

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  • Low key and hassle free
    September 18, 2017

    What a great car buying experience. Derrick was knowledgeable, friendly, honest and upfront. He is a great asset to your dealership. We would high...

    Kia Autosport of Columbus

    Thank you Stan for rating us on DealerRater.com! I love when customers leave here saying that it was a great car buying experience with us. My tea...


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    What a great car buying experience. Derrick was knowledgeable, friendly, honest and upfront. He is a great asset to your dealership. We would highly recommend folks looking for a Kia to go see Derrick.

    Does recommend this dealer
    Kia Autosport of Columbus

    Thank you Stan for rating us on DealerRater.com! I love when customers leave here saying that it was a great car buying experience with us. My team strives to have the very best customer service. Derrick is a great part of that! I appreciate your recommendation for Derrick and we will be thrilled to help anyone that you send our way! Thank you for choosing us and enjoy your new ride! I appreciate your business and welcome to the KIA AutoSport family! Ed Braun General Manager edbraun@kiaautosport.com


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