Reviews
From the moment I walked in I was greeted by Mike.
From the moment I walked in I was greeted by Mike. He was professional, thorough and committed to helping me. The experience exceeded my expectations in all aspects. It was time well spent and ultimately I left in a brand new K5. Thank you to Mike, Ray and Marty for all of the help. You guys are great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Addison! We’re delighted to hear that your experience at Smithtown Kia exceeded your expectations and that Mike, Ray, and Marty were able to assist you in finding your brand new Kia K5. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Michael is such a wonderful knowledgeable salesman.
Michael is such a wonderful knowledgeable salesman. He is honest and hard working. He was with us every step of the bay during our vehicle purchase . Smithtown Kia has been wonderful as well !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm thrilled to hear that Michael provided you with such a positive experience during your vehicle purchase. At Smithtown Kia, we strive to ensure our customers are well taken care of. We appreciate your feedback and look forward to seeing you again! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Friendly, courteous service.
Friendly, courteous service. Thank you for everything, Dale and Smithrown Kia. I am very happy with my car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Nick! I'm happy to hear that you had a friendly and courteous experience with Dale at Smithtown Kia and that you are happy with your car. We appreciate your support and look forward to seeing you again soon! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Dale was very friendly and helpful!
Dale was very friendly and helpful! I'd been looking for a number of features on a specific model. He helped me find exactly what I was looking for and answered all of my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I am pleased to hear that Dale was able to assist you in finding the perfect model with all the features you were looking for. At Smithtown Kia, we strive to provide exceptional service and support, and it’s great to know that Dale delivered on that. We look forward to seeing you again soon! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Friendly service, easy to talk to and not pushy at all.
Friendly service, easy to talk to and not pushy at all. Knowledgeable, patient and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We're thrilled to hear you had a positive experience with our team at Smithtown Kia. Our goal is to provide friendly and knowledgeable service without being pushy, and it’s great to know we succeeded. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
Thank you Gerard for helping us with our lease, you are
Thank you Gerard for helping us with our lease, you are always a pleasure to work with very helpful knowledgeable & honest,,we are very happy with our new 2026 Sportage once again thankyou for your patience 😊👍😊👍
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Vic! We’re glad to hear that you had a great experience with Gerard and that you’re happy with your new 2026 Kia Sportage. Your satisfaction means a lot to us at Smithtown Kia. We look forward to seeing you again soon! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
They are very professional and very straightforward with
They are very professional and very straightforward with pricing and the products they are showing you. Michael is very professional and a great help
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your amazing review, Joseph! I'm pleased to hear that you found our team at Smithtown Kia to be professional and straightforward, especially Michael. Your feedback means a great deal to us, and we look forward to assisting you again in the future! Sincerely, Paul Varandas, PVarandas@smithtownkia.com
I called the service department on October 15, 2025.
I called the service department on October 15, 2025. Because I thought that the front collision avoidance system on my new 2025 Telluride was not operating. I Spoke with Giana. And asked if I stopped by could one of the techs look at it and ascertain if it was just shut off, or if it was something else, and I would have to make an appointment for service. She was very accommodating and advised me to stop down. When I arrived I spoke with Erin. Who came out to see if there was a reason for the system to be off. But it looked fine. Then Rubio. One of the service technicians came over to look at it. And he took it for a test drive. When he came back he advised me that all of the systems were working as they should be. He also explained to me how and under what conditions the front collision avoidance system works. I want to thank Giana and Erin for helping me and especially Rubio for taking the time to test drive the car and for explaining the system to me. Thanks to all at the Smithtown KIA service department. BOB W
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, thank you for your wonderful review! I'm excited to hear about your positive experience with our service department regarding your 2025 Kia Telluride. Giana, Erin, and Rubio are indeed valuable members of our team, and I appreciate your kind words about their assistance. Our team strives to ensure our customers are well-informed and satisfied. We look forward to seeing you again at Smithtown Kia for any future needs! Sincerely, Kevin Bartoli, Kbartoli@smithtownkia.com
I had a scheduled appointment, but my car wasn’t even
I had a scheduled appointment, but my car wasn’t even looked at until 3 full work days after drop-off (I receive car notifications via app). Tom insisted A/C compressor was not covered under my warranty, even after I read him the specific language from the contract. I had to give him the phone number of KIA’s Warranty Administrator to convince him. I had to call him every step of the way to get updates and move things along. All in all it took 9 days to replace an A/C compressor. I was not offered shuttle or loaner car services, even though it is covered in my warranty. I had to request it only after being notified by the Warranty Administrator. Once requested, Erica made the loaner process quick and easy. Not sure if my service rep was the issue or the dealership as a whole but I would avoid this location.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us. At Smithtown Kia, we aim to provide timely service and clarity on warranty coverage. I am glad that we were able to correctly diagnose and repair your vehicle, confirm coverage with the extended warranty contract, as well as provide alternate transportation after ensuring there would be no additional costs to you.However, I understand your concerns. If you would like to discuss further or have any additional concerns, please feel free to reach out to me directly. Thank you again for your input. Sincerely, Kevin Bartoli, Kbartoli@smithtownkia.com
Gerard was so amazing and made buying my first car a very
Gerard was so amazing and made buying my first car a very easy and enjoyable experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Kathleen! I'm thrilled to hear that Gerard made your first car buying experience so enjoyable. At Smithtown Kia, we strive to provide excellent service, and it’s wonderful to know we succeeded with you. We hope to see you again soon! Sincerely, Paul Varandas, PVarandas@smithtownkia.com