Reviews

Average Ratings

4.7
185 lifetime reviews.
  • Superior customer service!

    We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-...


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    We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-state, we were unfamiliar with policies and procedures. Bryan was able to facilitate the purchase and financing. His caring and attention to detail made a great deal even better. Alexa, at the dealership, was able to complete the final paperwork in a timely and professional manner. All-in-all, we ended up with a car we truly love, at a very fair price, from a dealership we trust. We would not hesitate to do business with these folks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service!

    The staff was very courteous and professional. Great overall service.


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    The staff was very courteous and professional. Great overall service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Margaret Gagliardi purchase

    John Picard and Chris Uhles were absolutely the best. I have bought many cars and I have never had an experience like this. We came in twice to ...


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    John Picard and Chris Uhles were absolutely the best. I have bought many cars and I have never had an experience like this. We came in twice to the dealership. The first time just getting information. We never felt rushed or pushed into buying the vehicle the same day. They were both very professional and courteous and I will highly recommend this dealership to all of my friends and family. A car purchase is the second highest purchase you make in your life and many car dealerships do not understand how to keep a customer for life. This dealership understands and trains their associates accordingly. Thank you both to John and Chris for an incredible experience. Please share this review with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2007 Mini pass seat sensor warrenty lack of work.

    My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seat...


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    My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 36 months covered

    Coverage did not include the rotation and balancing


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    Coverage did not include the rotation and balancing

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Maximum Satisfaction at MINI Las Vegas

    My Service Advisor - Mathew Bland, as well as the technical staff, provided outstanding service in handling my X3 BMW. With a courteous, informati...


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    My Service Advisor - Mathew Bland, as well as the technical staff, provided outstanding service in handling my X3 BMW. With a courteous, informative, and competitively priced service this facility is highly recommended.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mini of Las Vegas Auto Nation

    Always pleasant and friendly staff. Shadow is always making sure the customer is treated like family!


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    Always pleasant and friendly staff. Shadow is always making sure the customer is treated like family!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Mini of Las Vegas

    Our service advisor Shadow is awesome. He respects our time and does over promise and under deliver. Mini of Las Vegas overall including the buy...


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    Our service advisor Shadow is awesome. He respects our time and does over promise and under deliver. Mini of Las Vegas overall including the buying process is the best place to purchase a vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Mini survey

    Very great customer service!! Everyone was so pleasant and professional!

    Dealer Response

    Thanks so much for your feedback. Drive safe, and we'll see you on the road.


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    Very great customer service!! Everyone was so pleasant and professional!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for your feedback. Drive safe, and we'll see you on the road.


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  • Service assistance

    Very helpful folks. I'll definitely come back again.

    Dealer Response

    Carolyn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be s...


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    Very helpful folks. I'll definitely come back again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Carolyn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.


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