We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-stat...e, we were unfamiliar with policies and procedures. Bryan was able to facilitate the purchase and financing. His caring and attention to detail made a great deal even better. Alexa, at the dealership, was able to complete the final paperwork in a timely and professional manner. All-in-all, we ended up with a car we truly love, at a very fair price, from a dealership we trust. We would not hesitate to do business with these folks again!
Professional Friendly Helpful Mini went over board and detailed my car
Dawn is a great service representative!! Always polite, friendly, answers questions.
I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my compla...ints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.
J, thank you for taking the time to leave us feedback. We deeply regret to hear that this issue was not addressed. Please call our General Manager at ...(702) 570-1009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
I wasn’t asked whether I wanted tire rotation and alignment but then it was noted in the paperwork as “declined”. I wouldn’t have declined it.
Excellent service, Excellent people At Mini of Las Vegas.
Chris our sales consultant made the buying process enjoyable. We have so far had a great experience.
I had a very positive experience,everyone here was wonderful and knowledgeable.
People were welcoming, not pushy, and very helpful. Great experience even after purchase.
Efficient! Dawn was pleasant and happy. Very nice to work with.