Skip to main content

Hendrick Chrysler Jeep FIAT

(356 reviews)

Reviews

(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Chrysler Jeep FIAT from DealerRater.

Want to share your experience with this dealership?

Write a review

I was hesitant to make a purchase when I found out my

I was hesitant to make a purchase when I found out my normal salesman, Jaime Rosa was at training, but Ryan was great! I'm 2 for 2 with salesman at Hendrick. He provided great service by answering my questions and working through options for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate your positive review about all of your experiences with us! We have a great team and we appreciate you trusting us for all of your vehicle needs!

Went in for a recall.

Went in for a recall. Started driving on 295. The steering wheel in my wrangler started shaking violently. I immediately stopped. The tech Did not bolt my steering wheel all the way back on. You could shake it easily. If you value safety. Stay clear. I thought I was going wreck. All because of an incompetent technician. This is all documented through the service record. Yes. They didn?t bolt my steering wheel on all the way. You can?t make this up?. Value your life or your families. Get your service elsewhere. I also feel that since the mechanic that worked on it originally was the one that had to repair it on the Saturday when I came back. I feel there was some retaliation for exposing the incompetence. There was a new scratch on the hood, a random trim screw in my cup holder and just little marks showing absolutely no respect to my vehicle. Avoid at all cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Art, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Joshua Skinner 910-425-4200 at your convenience. Thank you!

Carlington and Allison were very pleasant.

Carlington and Allison were very pleasant. It was a very smooth transaction. They helped me get my dream car. I love how they walk me theough the process slowly and clearly. The service they provided me was beyond compare!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Wilmark Mariano, we're so glad that we were able to go above and beyond your expectations! So happy to hear Allison and Carlington were able to assist you and make your transaction smoothly here. We are glad you were happy with the process and we appreciate your feedback and kind words for us here at Hendrick Chrysler Jeep, Fayetteville.

These people treat me like family.

These people treat me like family. They go above and behind every chance they get. Would recommend many to this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jo_beanman, we're so glad that we were able to go above and beyond your expectations. We appreciate your kind words and we enjoy treating our guests like family. Thank you for your Five Star review for us here at Hendrick Chrysler Jeep, Fayetteville.

Misty is as always helpful and goes above and out of her

Misty is as always helpful and goes above and out of her way for her customers . Shop Foreman/mechanic always goes above and beyond. Service department employees bare always kind helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Loyal Customer, we are very happy to have provided you with such a positive Service experience! We truly appreciate your feedback and kind words about Misty. She enjoys taking care of her guests. We thank you again for your Five Star Review for us here at Hendrick Chrysler Jeep, Fayetteville.

There is a reason I've purchased 6 vehicles from this

There is a reason I've purchased 6 vehicles from this dealership. Jaime, my usual salesman was unavailable this time around, but Ryan is excellent as well. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jimnastics369, we are very happy to have provided you with such a positive experience so many times!

Hendrick Chrysler Jeep has always treated me with the

Hendrick Chrysler Jeep has always treated me with the utmost courtesy and respect, attending to all my needs in a professional and timely manner. Misty Whatley always goes above and beyond to assist me. Thanks Misty for all that you do!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Terry Eddy, we are very happy to have provided you with such a positive Service experience! We thank you for your kind words about Misty. We appreciate your service.

Great Service representatives and quick service.

Great Service representatives and quick service. I always take my car there for service and I?ve never had a problem. Always great friendly service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Prenston Gale, we strive for 100% satisfaction, and it is great to see you had such a positive Sales experience at Hendrick Chrysler Jeep FIAT Fayetteville. We appreciate your kind words. Thank you for your Five Star review.

Andrew, Juanita and Rick made our car buying experience

Andrew, Juanita and Rick made our car buying experience easy and seamless. They were easily accessible throughout the entire process. They genuinely wanted us to have the care we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jim, thanks for your praise and kind comments about our Sales Team here at Hendrick Chrysler Jeep, Fayetteville. We appreciate your kind words about Andrew, Juanita and Rick here. So happy there were able to assist you and get you into a new Jeep Grand Cherokee here. Congratulations!

Jamie Rosa was my sales man.

Jamie Rosa was my sales man. He understood what I was looking for and what I needed. I feel he did all he could within his means to help us. He was also very knowledgeable about the vehicle and how to work the accessories. Juanita was his manager. She worked hard with my wife and I to find us the right vehicle at a price we could afford. Rick handled the financing. He had it all laid out when we went into his office. The process was fast and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Rwcopejr, we are very happy we could provide you with a positive Sales experience here at Hendrick Chrysler Jeep, Fayetteville. We appreciate your kind words and feedback about Jaime Rosa in our Sales department here. What great words about Juanita and Richard Harvatin on our Management team. We than you for your Feedback and Congratulations and Welcome to the Hendrick family.